Nope as they deducted too much from my account with them. And I never received anything from them, previously they said that they are closing down n I received an email regarding they r closing down n... See more
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See what reviewers are saying
I shared the I'vre Perfect Trio subscription with my friends, as we all really like perfumes. We love that we are able to sample various fragrances in 8ml sizes, and make sure that they complement our... See more
This is a great way to try multiple perfume without committing to an entire bottle. Perfect for people on the lookout for a scent that like, or generally someone who just like to change things up on... See more
I’m so glad to come across I’VRE as it’s really helps with my choices of perfume and trying out different scents before knowing which scents is the one I love .. I love the travel case as I have subsc... See more
Company details
Written by the company
I'VRE is Singapore's first and only perfume subscription service that offers over 100+ designer fragrances for consumers to choose from.
Contact info
22 Sin Ming Lane, Midview City #06-76, 573969, Singapore, Singapore
- +6587718095
- info@ivre.sg
- ivre.sg
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Perfumes and scents were great
Perfumes and scents were great! Friendly customer service, and fast replies!
July 30, 2023
Genuine service from the heart
Genuine service from the heart. Products were great too.
July 31, 2023
Unprompted review
I'VRE for the win!
Honestly, at first, I was a bit skeptical because a perfume subscription is a new thing, but I was really amazed by the products. The atomizer looks really nice, and the perfumes are awesome. However, the real highlight for me is the exceptional customer service.
From the moment I signed up for the perfume subscription, I experienced a level of service that exceeded my expectations. The company representatives were incredibly helpful and responsive to all my inquiries. They guided me through the subscription process, ensuring that I received fragrances tailored to my preferences.
July 27, 2023
Unprompted review
Thanks for the fast delivery and I love…
Thanks for the fast delivery and I love the idea of I'VRE letting you buy a small amount before you commit to the bigger purchase.
June 29, 2023
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Really Great customer service
Really Great customer service. Prompt replies to any queries and quick delivery of the products. The perfumes were packaged very elegantly too.
July 20, 2023
Unprompted review
I love the selection and how automatic…
I love the selection and how automatic it is, also a great price point
June 1, 2023
Unprompted review
Staff has been helpful whenever I have…
Staff has been helpful whenever I have issues on the site. Quality is pretty good for the price point, highly recommend for those beginners wanting to try perfumes.
July 16, 2023
Unprompted review
Honestly
Honestly, I was hesitant to order from this store. But turns out it was worth it. Thank you Ivre.
July 11, 2023
Unprompted review
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Delivery is very slow
Delivery is very slow. Gave excuse there is issue in warehouse and hence cannot delivery earlier. After I told them that I will post on social media to check if anyone has the same issue as me, miraculously the item was picked up by Ninjavan and then delivery arranged.
Received email that I can manage subscription by logging in to my account but that is not true. Asked online agent and was told need to write in and the team will get back within 7 working days. So if you want to cancel, please write in asap and don’t expect they will get back within SLA.
June 29, 2023
Reply from I'VRE
Dear Jay,
We're sorry to hear that you did not have a positive experience with us. We'll bring this up to the team and we'll ensure that this does not occur once again.
Should you need any further assistance, do feel free to contact us via any of our contact channels.
Best Regards,
I'VRE SG Team
Not delivered, refuse to cancel subscription, stopped replying
Ivre e-mailed that the product was out for delivery. I followed up one week later and they replied the product was not actually sent due to internal delays. I e-mailed them to ask to cancel my monthly subscription and give me a refund. They stopped replying even though I said I would file a police report if they do not cancel the subscription and try to charge my credit card again. Their website does not have any option to cancel subscriptions and they no longer reply to e-mail or Whatsapp messages. Stay away!
(EDIT: Ivre.sg is abusive. They post my personal information in the reply in violation of Singapore personal data protection laws. When Trustpilot deletes their replies, they repost the same reply again and again. Avoid!)
(EDIT: the reply you see below is Ivre.sg's fourth reply. The first three were deleted by Trustpilot for intentionally using personal information, and they have been reported to the Singapore Personal Data Protection Commission.)
(EDIT: After four replies from Ivre.sg were deleted by Trustpilot for disclosing personal information, Ivre.sg complained to Trustpilot that this review is not based on an actual purchase. Avoid!)
July 1, 2023
Very fast replies
June 29, 2023
Prompt response
Prompt response. Could've been informed earlier that product is out of stock before the order is stated as fulfilled in the site. Other than that, all good with excellent customer service.
July 7, 2023
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Perfect
Perfume selection was great and i can change any perfume every month which is awesome! The packaging was sleek and the quality of the product is 10/10. Highly recommended
June 29, 2023
affordable way to sample perfumes…
affordable way to sample perfumes before committing a full bottle.
June 29, 2023
Delivery was late by quite a bit but…
Delivery was late by quite a bit but product received is p good
June 29, 2023
Reply from I'VRE
Dear MZ,
We're sorry to hear that, due to an influx of orders during our mid-year sales, our deliveries were delayed. We sincerely apologise for this.
Should you need any further assistance, do feel free to contact us via any of our contact channels.
Best Regards,
I'VRE SG Team
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Service has been really good except…
Service has been really good except for the delays in the delivery service. Ive placed two orders more than a week ago and I haven’t received them till now ;(. Please don’t let this bring ur spirits down. I know you guys can definitely do better!
June 29, 2023
Reply from I'VRE
Dear Jason,
We're sorry to hear that, due to our mid-year sales, our deliveries were delayed and we are deeply apologetic for this. We will improve our processes and ensure that such occurrences will not happen again.
Should you need any further assistance, do feel free to contact us via any of our contact channels.
Best Regards,
I'VRE SG Team
Vial was less than half filled
Was overseas when I received my parcel. Vial was less than half full. Customer service told me they could not do anything as it was more than 2 weeks (note I was overseas from 27 May - 12 jun)
Caution all customers to check their vials
June 18, 2023
Unprompted review
Reply from I'VRE
Dear Daren,
Upon further investigation, we understand that your parcel was delivered on the 27th of May 2023 at 11:50am. Subsequently you had contacted us today 3 weeks after the date of delivery informing us that one of the vials had leaked.
Unfortunately we are not able to assist on an exchange due to our company policy as it has been more than 2 weeks since the order had been delivered.
Should you have any further enquiries do feel free to contact us via any of our contact channels.
Best Regards,
I'VRE SG Team
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