Ivy Reviews 576

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations of the properties, often highlighting their proximity to public transport, shops, and restaurants, making it easy to explore the city. Many people appreciate the well-maintained and spotless facilities, noting the comfortable and spacious accommodations, often equipped with modern amenities and charming details. The service provided is frequently described as attentive and professional, with consumers feeling well-supported throughout their stay. Reviewers also commend the staff for their helpfulness and responsiveness, contributing to a worry-free holiday experience. The overall sentiment is that the company offers beautiful properties in prime locations with outstanding service, making for perfect family trips and relaxing stays.

What people talk about most

Location

Clients share positive opinions on location, consistently praising properties for being charming,... See more

Facilities

Reviewers mention positive feedback about facilities. Customers consistently praise the well-equipped and... See more

Service

Users describe positive interactions with service. Customers consistently praise the attentive, prompt, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers appreciate the well-kept properties and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Check in was easy, simply picked up keys at a shop adjacent to the nearest underground station. The property was spotless and nicely equipped. The large windows provided a lovely view of the garden... See more

Rated 5 out of 5 stars

The perfect family trip home! My wife and 2 kids spent the week in London, and this house was the PERFECT homebase for our adventures throughout the city. Our itinerary took us to Wembley, Hyde Pa... See more

Company replied

Rated 5 out of 5 stars

We have used Ivy Lettings for our vacation rentals for the past three years. They are a great company with very attentive service. They also address any needs quickly and efficiently. This is our s... See more

Company replied

Rated 5 out of 5 stars

Our experience with Ivy Lettings began with a google search where we found their website. It was easy to navigate, had vacation rentals categorized by area, with detailed descriptions and good photos.... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Apartment Rental
  3. Vacation Home Rental Agency

Information provided by various external sources

We're London vacation rentals experts. All our stays are professionally managed and we pride ourselves on our highly attentive, responsive and personal service, allowing our guests to book with absolute confidence in our carefully selected homes and the service they’ll receive before, during and after they stay with us. Our bookings come as standard with: - Highly responsive service, before & during your stay - 5* hotel grade linen and toiletries - Professional home preparation by Ivy-trained housekeepers - Full management and support during your stay for any issues/questions - Flexible check in/out & luggage solutions free of charge whenever possible We look forward to helping with your stay!


Contact info

4.9

Excellent

TrustScore 5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a way to spend Christmas

I don’t know if there is a better place than London at Christmas time. And better yet, to be only a block off New Bond Street in Mayfair is just icing on the cake. Thank you Ivy Lettings for workings with us as our flight schedules changed. What a wonderful studio to spend 10 days in. Terrifically furnished and easily accessible to the new Elisabeth line only a block away.

December 21, 2022
Unprompted review
Ivy logo

Reply from Ivy

Dear Leon

Thank you for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you at our Mayfair apartment and we're thrilled to hear that you enjoyed your stay.

We hope to hear from you again soon!

Warm regards
Ivy

Rated 5 out of 5 stars

Great Location and Spacious

This property is in a great location! It is close to the underground, a grocery store and the gigantic Westfield Shopping (it has every store you could think of). We wish we would have explored more of Shepard's Bush as it is lively and has many restaurants, but we spent most of our trip exploring other parts of London. The flat is very well appointed, large in size and has comfortable beds. It was very clean and we felt safe and secure in the neighborhood. The only issue we had was with the washer/dryer combo, it didn't dry the clothes great and we had to run it several times to get them fully dry. Ivy Lettings is very responsive and made our stay smooth, and allowed us an early and late check in. Would definitely recommend this place and to book through Ivy Lettings. Thanks!!!

December 26, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Jake

Thank you for taking the time to submit this wonderful review!

As always, it was an absolute pleasure hosting you at our Sinclair Road home and we're please to hear you enjoyed your stay! Our team will also look into the washer/dryer and appreciate you bringing this to our attention

Until we see you again, wishing you all the best!

Warm regards
Ivy

Rated 5 out of 5 stars

Hasker Street Beauty

Hasker street is a beautiful home and a lovely place to return to each night from our London adventures. It was an easy walk to two underground stations and several grocery stores and all the shopping we needed. The street is quiet during the day and night.

The staff at Ivy Lettings made our stay so easy from booking to check-out. They replied to every query we had in a prompt and courteous manner. We will be definitely using Ivy Lettings for all our future London stays!

December 19, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Cheryl

Thank you so much for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you at Hasker Street and we're pleased to hear that you enjoyed your stay!

We look forward to hearing from you and wish you all the best for 2023

Warm regards
Ivy

Rated 5 out of 5 stars

Excellent apartment in a great neighborhood

We very much enjoyed our stay at 22 Paradise Walk. Although we did not spend much time there, the accommodations and location were great. We very much appreciated the quiet and peaceful nature of this neighborhood situated so conveniently to the theatres, shopping, restaurants, and other wonderful sites. In addition, the staff was most helpful and responsive. This will be our destination of choice for our future travels to London.

December 6, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Larry

Thank you so much for taking the time to submit this wonderful review!

We're pleased to hear that you enjoyed your stay at Paradise Walk and do hope to hear from you again soon

Warm regards
Ivy

Rated 5 out of 5 stars

Beautiful flat, convenient location

We thoroughly enjoyed our stay. The flat was beautiful, clean, and everything we needed was easy to find. The proximity to the Gloucester Road tube stop was especially convenient. I would recommend bringing extra toiletries for longer stays - the one little bottle of shower gel was not enough for our family of four, and we ended up having to purchase more. Otherwise, it was a great stay!

November 21, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Jennifer

Thank you so much for your review!

We're pleased that you enjoyed your stay and appreciate your feedback regarding our amenities. It was an absolute pleasure hosting you and we look forward to hearing from you again soon

Warm regards
Ivy

Rated 5 out of 5 stars

Loved this apartment!!

Loved this apartment!!! Absolutely perfect for my daughter and I. Extra attic room allowed for a cousin to visit and stay. Great location between 2 train stations. Had planned to stay at Earls Court or Kensington however this location was fabulous. Lovely apartment with 2 bathrooms and smart decor. Would highly recommend and would stay again. Thank you Ivy.

December 6, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Joanne

Thank you so much for submitting this wonderful review!

We're pleased to hear that you enjoyed your stay at Sinclair Road and do hope to hear from you again soon!

Until then, wishing you all the best
Ivy

Rated 5 out of 5 stars

Very happy!

We stayed for a week and had to extend for a few days because of a missing passport. The property is Immaculate. We received immediate responses to our emailed questions from Nicola at Ivy. We were very pleased!

November 18, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Celeste

Thank you so much for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you and we look forward to hearing from you again soon

Wishing you all the best
Ivy

Rated 5 out of 5 stars

Lovely place, as advertised

The flat was clean and as pictured, and we had no maintenance issues. It was light and airy in the mornings, and quiet at night. We could hear neighbors through walls occasionally, but only for short periods of time, and not at night. It was a 10 minute walk to the restaurants on King’s Road and 20 minutes to the nearest underground station, but the location shown by Ivy is accurate and we knew this going in. The beds were comfortable enough. My only negative comments: first, the thermostat automatically reset to 16 degrees C every few hours, so we would get cold then have to adjust the temperature again, and second, it was a bit chilly a night and it would be nice to have additional blankets available. We only found the two throw blankets on the sofas.

November 19, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Amanda

Thank you so much for taking the time to submit this review!

We apologize for the low heating and insufficient blankets experienced during your stay and have taking this feedback as an opportunity to address the heating and purchase additional blankets for the home.

Overall, it was an absolute pleasure hosting you and we do hope to hear from you again soon

Wishing you all the best
Ivy

Rated 5 out of 5 stars

Child's Street just perfect

We really like staying with Ivy Lettings in London. I like their properties. Always located well, clean & comfortable and Ivy are always on hand in case I need any extra help or information. Child's Street was perfect recently. An ideal space for family of 3, for work and leisure. Thank you Ivy - we'll be back again soon, Valerie Dublin Ireland

November 1, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Valerie

Thank you so much for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you at our Child's Street home and we look forward to hearing from you again soon!

Wishing you and your family all the best!

Ivy

Rated 5 out of 5 stars

Phenomenal Service and Wonderful Stay

We had a wonderful booking experience working with Ivy Lettings. The property was as described, in immaculate condition and the staff were very helpful with any inquiries we had. I would highly recommend them and we would definitely use this service again for future London visits.

August 11, 2022
Unprompted review
Ivy logo

Reply from Ivy

God day Kathryn

Thank you so much for taking the time to submit this wonderful review!

We're thrilled to hear that you enjoyed your stay at Elvaston Mews and do hope to see you again soon, it was an absolute pleasure hosting you!

Wishing you all the best
Ivy

Rated 5 out of 5 stars

Fantastic flat in great location!

This flat is fantastic! The Letting agency is so professional and everything was well taken care of. The flat itself is beautiful and in a fantastic location, the bedroom was extremely quiet and the backyard so pretty. The flat was clean, beautiful decor and everything was so nice and homely. I really want to rent the flat again!

October 12, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Sirine

Thank you so much for taking the time to submit this wonderful review!

We're thrilled to hear that you enjoyed your stay at Prince's Square, it was an absolute pleasure hosting you and we look forward to seeing you again soon!

Wishing you all the best
Ivy

Rated 5 out of 5 stars

Blenheim Crescent

Perfect for what I needed

October 3, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Nicholas

Thank you so much for taking the time to submit this review!

It was an absolute pleasure having you stay in Blenheim Crescent home and we look forward to hearing from you again soon

Wishing you all the best
Ivy

Rated 5 out of 5 stars

Ivy is perfect for your London holiday rental!

This was our fifth stay at an Ivy Lettings property and, as always, the team were courteous, efficient and professional.

The property was exactly as described, perfect for us in its Chelsea location and near to buses and the Tube and good shops ~ we miss it already.

We will be back!

October 17, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Tanya

Thank you so much for taking the time to submit this wonderful review!

As always, it was an absolute pleasuring having you stay in our Cagodan Street home and we look forward to hearing from you again soon

Wishing you all the best
Ivy

Rated 5 out of 5 stars

Ivy was most wonderful to work with

Ivy was wonderful to work with. They responded to every communication within hours (or less) and were most accommodating with an extension for check out when our flight was delayed. The property was as advertised and a small maintenance issue was corrected within three hours. The assurance of having a staff watching out for our needs while in a foreign country was priceless.

October 8, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Rebecca

Thank you so much for taking the time to submit this wonderful review!

Your feedback is greatly appreciated and we're thrilled to hear that you enjoyed your stay with us.

Wishing you all the best and look forward to hearing from you again soon!

Ivy

Rated 5 out of 5 stars

Great location

The location was near the person we were visiting, close to multiple bus stops and a short walk to restaurants. The apartment was very clean. We did run out of some basic supplies and Ivy Lettings was quick to replenish them. We also left something in the apartment upon our departure so we called Ivy Lettings and they were extremely helpful so that we could gather the item and still make our flight on time. If I ever come back to London I will absolutely book housing accommodations with them.

October 5, 2022
Unprompted review
Ivy logo

Reply from Ivy

Dear Trina

Thank you so much for the wonderful review!

It was an absolute pleasure hosting you and we look forward to seeing you again soon!

Wishing you all the best
Ivy

Rated 5 out of 5 stars

Overall wonderful experience

Overall wonderful experience. We really enjoyed our stay with Ivy Lettings. The space was just as listed and was incredibly clean and tidy for our arrival. Check-in was straight forward and check-out was simple. Our group split into two stays - one Ivy Lettings, one AirBnB - and I'm beyond glad we booked the Ivy booking as communication was much simpler and the flat much more accommodating and cleaner than the airbnb.

October 7, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Stacey

Thank you so much for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you and we're thrilled to hear that you enjoyed your stay.

We look forward to hearing from you again soon!

Warm regards
Ivy

Rated 4 out of 5 stars

Everything was lovely except a certain…

Everything was lovely except a certain thriftiness in supplies that left a slightly oooe impression. The shampoo and soaps were poor quality and very small quantity. We were only given three washing machine pods in a plastic bag that felt like someone was rationing supplies rather than hosting guests

October 11, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Alexis

Thank you for taking the time to submit a review, your feedback is greatly appreciated.

Warm regards
Ivy

Rated 5 out of 5 stars

We had the best stay at Smith Terrace

We had the best stay at Smith Terrace. A 100% recommended place, cozy, cute and excellent location. It has a beautiful garden. It far exceeded expectations! Thank you very much Ivy for this excellent stay!

October 1, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Maria

Thank you so much for the wonderful review, we're thrilled to hear that you enjoyed your stay us with!

It was an absolute pleasure hosting you and we look forward to seeing you again soon

Wishing you all the best
Ivy

Rated 5 out of 5 stars

Perfect Parson's Green!

Parson's Green was perfect for our 10 day stay! The location can not be beat. Just a couple blocks from the Underground station and in a quaint neighborhood. The apartment was clean, well appointed and the furniture/bed were comfortable. The kitchen was well stocked and having a washer/dryer was very convenient. This property has a lovely roof top deck which we enjoyed having lunch & wine and also took in the beautiful sunsets. The neighborhood was fabulous!!! Coffee shops, grocery stores, boutiques, bars and restaurants galore. Our favorite (we went everyday) was Dukes on the Green. The service, food and drinks were outstanding (highly recommend). We were able to access any area we wanted to get to either by foot or Underground. I want to preface we were in London during the Queens funeral and while she laid in State which made this location even better because we were just far enough away for the crowds of people who came to pay their respects. This apartment was perfect and when we return will stay here again!!!

September 13, 2022
Unprompted review
Ivy logo

Reply from Ivy

Good day Jen

Thank you so much for taking the time to submit this wonderful review!

We're thrilled to hear that you enjoyed the home and the surrounding area. It was an absolute pleasure having you stay in our Parson's Green home and we look forward to hosting you again soon

Wishing you all the best
Ivy Lettings

Rated 5 out of 5 stars

Excellent.

This was a great location and experience. While it may seem out of the way, it’s a great location for quick access into the city centre. It’s a safe community. The property was excellent value for the price. Comfortable and well-appointed. I’d recommend for anyone

September 29, 2022
Unprompted review
Ivy logo

Reply from Ivy

Hello Nick

Thank you so much for the wonderful review!

It was an absolute pleasure hosting you and we look forward to hearing from you again soon

Wishing you all the best
Ivy Lettings

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look