Excellent customer service and prompt response to query. Lovely products. I will be a repeat customer. Good detail on website and lots of choice. Good quality sturdy long lasting garden items
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Very happy with the quality of product and speed of delivery. Very well packaged so arrived in perfect condition. Website offers specific and accurate description, including dimensions. Will purchase... See more
4 out of 8 plant pots/vases arrived completely broken. Customer service was super helpful and sent out replacements quickly. One of the replacements had a small crack in it, but it was workable. Think... See more
Company replied
Over time, I've collected 9 of Ivyline's excellent Ella planters. Builders recently destroyed my garden; even managing to throw away one of the fantastically useful planter water retention inserts.... See more
Company replied
Company details
Written by the company
Founded in 1976, Ivyline has dedicated itself to making functional products beautiful, bringing elements of luxury to your home and garden. Our ethical product range is designed with love in our UK HQ and comprises everything from fire pits and candles to planters, plant pots and everything in between. We create contemporary accessories for the home and garden. We are experts in trend-led planters, homewares, vases, firepits and more.
Contact info
Ivyline Ltd, CV8 2LG, Kenilworth, United Kingdom
- 02476 339 180
- marketing@ivylinegb.co.uk
- ivylinegb.co.uk
4.6
Excellent
311 reviews
No recent history of asking for reviews
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Reply from Ivyline
Hi,
Thank you for taking the time to leave us great review!
We hope you enjoy your new Hudson and Hampton Outdoor Planters - don't forget to tag us in any pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
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Love my new garden planters
Love my new garden planters, perfect size and colour ( bronze )
Order came incredibly quick too .
Love the products.
August 15, 2023
Reply from Ivyline
Hi Kim,
Thank you for taking the time to leave us great review!
We hope you enjoy your new Kew Regency Outdoor Planters - don't forget to tag us in any pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Reply from Ivyline
Hi Matthew,
Thank you for your positive feedback and 5-star review! We hope you enjoy your Outdoor Reflective Water Bowl, and hope to see you shopping with us again soon!
Martha, Ivyline
Pot was Smashed on delivery.
July 31, 2023
Reply from Ivyline
Hi Paul,
I'm sorry to hear that your pot arrived damaged. I can see from our system that a refund has already been processed to your account, but please get in touch with the team if there's anything else I can help you with:
marketing@ivylinegb.co.uk
Thanks,
Martha
Brilliant Meg.
Couple of weeks delay on my order as Ivyline were waiting for stock to come in but once in I was notified that I had to reorder which was no problem and I had a small refund that was issued on the same day and the order was shipped the following day.
If anyone gets any problems with Ivyline get it touch with Meg she will sort it like she did with mine.
A very helpful lady. Thank you.
August 10, 2023
Unprompted review
Reply from Ivyline
Hi Tony,
Thank you so much for leaving us a review - we're so glad to hear that Meg was able to rectify the issue with your order!
I will pass this review on to Meg!
We hope to see you shopping with us again soon.
Thanks,
Martha
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Good product,fast delivery
Really pleased with lvyline trellis especially as it was in the sale.Delivery was quick and product was well packaged and looks great on the brick wall.Would definitely use again
July 27, 2023
Reply from Ivyline
Hi Alison,
Thank you for leaving us a review! We're so glad to hear you're enjoying your new Honeycomb Trellis and we hope to see you shopping with us again soon!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha
I purchased all 3 of the plant pots……
I purchased all 3 of the plant pots… they are absolutely beautiful, plus I saved so much money as I got them all half price.. Thank you Ivyline
I will definitely purchase more.. good quality
July 19, 2023
Reply from Ivyline
Hi Gwen,
Thank you for your positive feedback and 5-star review!
We're so glad you love your new Kensington Planters - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thank,
Martha at Ivyline
I was a little disappointed with the…
I was a little disappointed with the length of the cable. The cable was very short which meant I had to get an electrician to put a longer wire on so that I can have my water feature where I want in my garden. Otherwise the product is fine
July 17, 2023
Reply from Ivyline
Hi Gill,
Thank you for your positive feedback and 5-star review! I have passed your feedback regarding the length of the water features' cable to see if there's anything they can do for future developments.
I'm glad to hear you're still enjoying your water feature, and we hope to see you shopping with us again soon!
Thanks,
Martha
Reply from Ivyline
Hi Vanessa,
Thank you for taking the time to leave us a review.
I'm sorry to hear that your order arrived damaged, but I am pleased to see that our team were able to arrange a full refund for the damaged items.
Thanks,
Martha
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Service Above & Beyond
Over time, I've collected 9 of Ivyline's excellent Ella planters. Builders recently destroyed my garden; even managing to throw away one of the fantastically useful planter water retention inserts.
I phoned Ivyline. On my behalf, the charming Megan took on this vital project. She has now sent me a replacement insert free of charge. This type of excellent after sales service is well worth 5 stars.
July 20, 2023
Unprompted review
Reply from Ivyline
Hi Marion,
Thank you so much for your review and such lovely feedback! We really appreciate you taking the time to leave a review - we have passed this on to Megan!
We hope you continue to enjoy your Ella planters, and hope to see you shopping with us again soon!
Thanks,
Martha
Firebowl and rectangle console
Firebowl arrived promptly. Excellent, quality product. Saw it a few days earlier in Dobbies Garden Centre at a higher price so I'd say Ivyline have it at a competitive price point. 👍
July 27, 2023
Unprompted review
Reply from Ivyline
Hi Mark,
Thank you so much for your 5-star review and positive feedback. We're so glad to hear that you are enjoying your new Firebowl & Rectangle Console.
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We look forward to seeing you shopping with us again soon!
Thanks, Martha
Fire Pit Cover
My order was dealt with efficiently and arrived safely in the predicted time frame.
This product is well designed as it has velcro bands that secure around the fire pit and under it. The fabric is waterproof and doing a good job of protecting my fire pit.
July 12, 2023
Reply from Ivyline
Hi Sharon,
Thank you for your positive feedback! We're so glad to hear that you are pleased with your firepit cover, and we hope to see you shopping with us again soon!
Thanks,
Martha
Lovely looking product
Simple and quick ordering.
Product as describe and looks really nice.
Correspondence great and delivery on time.
July 19, 2023
Reply from Ivyline
Hi Veronica,
Thank you for your 5-star review! We're so glad to hear that you are enjoying your new Spiral Water Feature, and we hope to see shopping with us again soon!
Thanks,
Martha
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Weird finish inside planter pot - paint!
I have emailed the business so will update when I get a response. The Pisa bowl in Emerald was a gift and what is so striking is the beautiful colour inside and out. Unfortunately the inside colour turns out to be painted rather than glazed, so it came away very unevenly after a soaking to remove plant roots. This is a very odd problem that I’ve never had with a planter whether for indoor or outdoor use (and this is supposed to be used either way). So 1 star for misrepresentation and poor quality of finish, especially as I was planning to float flowers in it, would have looked amazing but not now…
July 29, 2023
Unprompted review
Reply from Ivyline
Hi Victoria,
I'm sorry to hear that your Pisa Planter is defected. We have been in touch via email and passed this on to our Product Development team for them to investigate.
We are happy to issue you a full refund and we apologies for any inconvenience or disappointment this may have caused.
We are looking into rectifying this issue, and we hope to see you shopping with us again soon.
Kind regards,
Martha
Great Fornax fireplace
The Fornax fireplace is well made and beautifully designed. And makes a great addition to the garden on our current chilly evenings.
July 13, 2023
Reply from Ivyline
Hi Rosemary,
Thank you so much for your 5-star review! We're so glad to hear that you're enjoying your new Fornax Fireplace!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon.
Thanks,
Ivyline
Very nice pot
Very nice pot. Delivery was quick, item well packaged. Highly recommended.
July 15, 2023
Unprompted review
Reply from Ivyline
Hi Daniel,
Thank you for your positive feedback and your 5-star review! We hope you enjoy your new planter, and hoe to see you shopping with us again soon!
Thanks,
Ivyline team
Prompt delivery
Prompt delivery. Good quality and fabulous stylish plant pot. Price is lower than other retail stores.
June 27, 2023
Reply from Ivyline
Hi Janice,
Thank you so much for taking the time to leave us such a positive review. We hope you enjoy your new Hudson planters, and hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
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Quick to deliver
Quick to deliver , easy to use and order from , really nice pots that came , said what thay said , very light pots , that can sit on a shelf , which is why i bought them , very nice
June 12, 2023
Reply from Ivyline
Hi Lorraine,
Thank you for your review - we're so glad to hear you are enjoying your new Celine Planters, and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Chimenea in Rust colour
We ordered a chiminea in 'Rust' colour from the website and when it turned up the colour was a deep chocolate brown.
Not only that but we paid £250+ for a very cheap and flimsy piece of kit. The metal came dented and the opening was warped.
Poor quality construction and colour NOTHING like what is displayed on the site.
June 18, 2023
Reply from Ivyline
Hi Thomas,
Thank you for your feedback - we're sorry to hear that you are not happy with the finish of your new Outdoor Fireplace. I have forwarded on your comments to our Product Development team for them to investigate.
In order for us to process a replacement / refund, please get in touch with our Orders team: orders@ivylinegb.co.uk.
Please let us know if there's anything else I can help you with.
Thanks,
Ivyline
Modern orange metal planters
I bought 3 Orange planters from Ivyline who from my research on line offered the best price. They arrived promptly and we’ll packaged. I like the corrugated metal look as they are a bit different from the usual planters you see in the garden centre. The orange is more terracotta not bright orange but I love them.
June 12, 2023
Reply from Ivyline
Hi Stephen,
Thank you for your lovely feedback. We're so glad to hear that you love your new Hudson Planters - don't forget to tag us in any pictures using the hashtag #MyIvyline!
We look forward to seeing you shopping with us again soon!
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