Ivy Luna Reviews 512

My
Purchase were what I expected nice items

Avoid at all costs!!!
Dress took 2 weeks to arrive and came as a 2 piece nothing like what was shown on the website. Tried to return this they argued back and forth (still ongoing) and trying to offer a 30% refund or a gift card even tho I offered to pay for postage which is £30, for a full refund !!! Absolutely shocking would never order from here again! Avoid at all costs

My dresses were the cheapest of cheap I would not wear .. I have asked for a refund .. please check before spending hard earned money

Really bad - long wait time, poor fabric, no labels. Refusal to refund
Only based in China

Although I don’t usually do reviews in this case I feel I should. After initially being disappointed with the coat I purchased as soon as I e-mailed customer service communication was superb and with a very friendly tone. We came to a good result for both of us. So I now feel happy to use Luna again.

Good customer service from Chloe
Settling for refund as you have to ship it back to Asia

Size of dress was too small but customer services responded to my return and refund promptly

DO NOT USE!!
Ordered what looked a beautiful looking dress online turned out to be something you would wear for domestic duties. You have to cover the courier costs if you want to return it which costs nearly as much as the item itself. They offer a gift card to save you the hassle to get more of their awful products.

I’ve had a great experience with Ivy Luna. My mother wanted a jacket ordered and it was too small. I emailed Ivy Luna and they got back to me promptly and returning for an exchange was not a problem for them. Highly recommend and look forward to future purchases x

DO NOT order from this company. My poor grandma ordered a coat for £40 and it looks nothing like the photo on the website. We asked for a full refund but they can’t give a refund? They want her to send it back which will cost my Gran £20 or £30 which is awful. Just a big scamming company which uses fake photos to get money - avoid at all costs!

The clothes I ordered do not look anything like the pictures on the website.
What should be a plush white coat is a thin , cheap looking garment. The black and white dress is shoddily made and again nothing like the pictures. I cannot be bothered returning these items at the inflated returns cost.
I put put them for ragging and recycling.

My order arrived in excellent condition however I did not like it on me so I requested to return the item. The customer service team were very polite, responsive and we agreed a mutually beneficial return process.

Dress was beautiful 🤩 looking forward to wearing it to cousins wedding

I wish I'd read the reviews first. The returns policy is confusing to say the least, they want £20-30 to return the goods, but offer 100% credit to buy more. I'm going to sell it on, at a lose but better to do that than risk further disappointment.

Unfortunately the dress didn’t fit me but the customer service has been good. As it cost a lot to return to China, they have offered me a 50% refund. Thank you for your help Daphne

Extremely poor quality items shipped from Asia. Their returns policy is totally unacceptable. No UK address I can see nor do they follow UK consumer law. Stay well away!

Customer service was convenient and excellent was my mistake and ivy Luna made it right.

I wouldnt give 1 star but had to put something,TOTAL SCAMMERS,DO NOT BUY ANYTHING FROM HERE!!!!

It's a scam!!
DONT USE!

Do not buy from this company under any circumstances. They false advertise. I ordered the Orla waterproof coat. It arrived absolutely nothing like the advert, I've seen more waterproof rags. It had no spring toggles on the strings. They offered 30% refund. I told them don't insult me. Now they've offered a 50% discount. They are disgusting