The clothes received have no resemblance to the clothes ordered.....terrible quality and poorly made! Website gives confidence in a returns procedure but it doesn't result in a good experience. Expen... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If I could give zero stars I would. The items look NOTHING as advertised. Different fabric, different style, different buttons…. Complete mis- selling at its finest. Any positive reviews here mus... See more
Company replied
They made me write a 5-star review so I’d (finally) get a partial refund for a product that didn’t fit. Avoid this brand like the plague, returns costs you £30+ the entire thing is not worth th... See more
Company replied
I ordered Christmas presents from this company in early December. They hadn’t arrived by the expected date and I spent ages emailing trying to get a straight answer. They didn’t arrive in time for Chr... See more
2.8
Average
512 reviews
Replied to 37% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a dress that was the wrong…
I bought a dress that was the wrong size and i asked to return the item to be exchanged. The Customer service was excellent and responded immediately and offered me a 100% Gift card to be used to replace the dress. Excellent service all round and the quality of the dress is very good.
December 25, 2025
Unprompted review
Reply from Ivy Luna
Hi,
Thank you so much for your kind review! We’re delighted to hear that our customer service could assist you quickly and that you’re happy with the quality of the dress. Your kind words truly mean a lot to us.
We look forward to welcoming you again soon.
Kind regards,
Team Ivy Luna
Reply from Ivy Luna
Dear Laura,
Thank you for letting us know. We’re sorry to hear this. We’d genuinely love to help you with a suitable solution. Please feel free to reply so we can look at the best way to assist you.
Kind regards,
Team Ivy Luna
If I could give zero stars I would
If I could give zero stars I would. The items look NOTHING as advertised. Different fabric, different style, different buttons…. Complete mis- selling at its finest.
Any positive reviews here must be from staff as the items received are awful.
I paid via PayPal and am currently negotiating a 50% return postage fee via them.
Ivy Luna offered me 60% back. If you can negotiate to get the 80% back I’d take that and run.
Awful- awful- awful
December 20, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Sands,
Thank you for your message. We’d like to clarify that we have already offered a solution via email, as we truly want to help resolve this matter with you. We kindly invite you to check and reply to our email so we can move forward together.
Kind regards,
Team Ivy Luna
Nice product and excellent customer…
Nice product and excellent customer service
January 1, 2026
Unprompted review
Reply from Ivy Luna
Dear Kate,
Thank you so much for this lovely review!
We’re truly happy to hear that you’re pleased with both the product and our customer service.
Kind regards,
Team Ivy Luna
Christmas happy camper
I came across the IVY LUNA website n line and saw a dress for my wife which I knew she would love, so I ordered it and was so pleased I did as it was just how it was depicted in the online store
Prompt delivery and have to say very pleased. I have also shown this website to a couple of work colleagues who have also made use of the Christmas offers
Thank you and we shall look to use this site again as my wife has since found other items that she clearly must have
December 29, 2025
Unprompted review
Reply from Ivy Luna
Dear Justin,
Thank you so much for your wonderful review! We’re delighted to hear that the dress was exactly as expected and that you were pleased with the delivery. It truly means a lot that you recommended Ivy Luna to others, we’d be happy to welcome you back anytime.
Kind regards,
Team Ivy Luna
Excellent customer service
The dress I ordered was not suitable for me but email communication was excellent, full refund against next purchase with no need to return., 5* customer service
December 10, 2025
Unprompted review
Reply from Ivy Luna
Dear Gillian,
Thank you so much for your kind words and for sharing your experience. We’re truly glad to hear that our email communication and service met your expectations, even though the dress wasn’t quite right for you. Your satisfaction means everything to us, and we’re always happy to help make things easy and enjoyable.
Kind regards,
Team Ivy Luna
Top quality
You wouldn’t be disappointed in your item it’s top quality and out side the ukI you would get it within 2 weeks
December 5, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Wooster,
Thank you so much for your wonderful review. We’re delighted to hear you’re happy with the quality and the delivery time.
Kind regards,
Team Ivy Luna
you are unable to return the incorrect…
you are unable to return the incorrect item unless you send it back to asia they refuse to refund you the money back and just supply a code that doesn’t work don’t waste your money on this company
December 23, 2025
Unprompted review
Reply from Ivy Luna
Dear Susan,
Thank you for sharing your feedback. We’re truly sorry to hear about your frustration and would like to clarify that we have already offered you a solution via email. Our team did their best to assist and provide an appropriate resolution, and we’re always happy to continue helping if needed.
Please know that customer satisfaction is very important to us, and we’re here to support you further should you wish to reply to our email.
Kind regards,
Team Ivy Luna
Scam - poor quality you cant return
Scam. Just to warn everyone, the products look nothing like they advise. They do not have a physical store and the products are cheap 'temu' products not high quality. Yiu cant easily refund and thet will charge you £30 to return the awful qualuty items back to China
December 30, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Webber,
Thank you for sharing your concerns. We’re sorry to hear that you feel disappointed. As with your previous message, we would like to clarify that we have already offered a solution via email and did our best to assist you in resolving this matter.
We truly value our customers and are always open to continuing the conversation to find a suitable outcome. Please feel free to reply to our email so we can further support you.
Kind regards,
Team Ivy Luna
I received a beautiful dress for…
I received a beautiful dress for Christmas which was the quality I expected, unfortunately a bit small but the team have been fast to respond and fix the issue and I’m happy with the outcome. Thank you very much.
December 27, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Hurkala,
Thank you so much for your kind message and for sharing your experience with us. We’re truly delighted to hear that you loved the dress and that the quality met your expectations.
We’re sorry to hear the fit wasn’t quite right, but we’re very happy we could respond quickly and resolve this for you. Your satisfaction means so much to us, and we’re glad you’re pleased with the outcome.
Kind regards,
Team Ivy Luna
Great quality and good customer experience
The product ordered was great quality.
My queries have been answered swiftly and the team were extremely helpful.
I would shop here again.
December 29, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Scammel.
Thank you so much for your lovely message. We’re truly happy to hear that you were pleased with the quality of your order and that our team could assist you quickly and helpfully.
Providing both beautiful products and a smooth, caring customer experience is very important to us, so your kind words mean a great deal. We’re delighted to know you’d shop with us again.
Kind regards,
Team Ivy Luna
I ordered two items
I’m posting this review to share my honest experience. I was forced to give a five-star review in request to receiving the refund instructions I originally asked for. This is totally inappropriate and I think future customers should know what to expect from this company. They have denied me a refund or an exchange, lost my money!
December 24, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Bhatti,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you’re pleased with the quality, material, and stitching of your items.
We’re very sorry that one item arrived in the wrong size and will need to be exchanged. Please rest assured, our team will be happy to assist you and make the exchange as smooth and quick as possible.
Kind regards,
Team Ivy Luna
Bought a "beautiful" dress from them
Bought a "beautiful" dress from them, delivery was quick, material was cheap, buttons and belt were different from the picture, the dress was poorly made, and there was a defective part on the hem. Currently waiting for a returns label so I can send it back and get my £45 minus the shipping back.
Stay away, overpriced Temu.
December 29, 2025
Unprompted review
Reply from Ivy Luna
Dear Sam,
Thank you for taking the time to share your experience. We are truly sorry to hear that the dress did not meet your expectations — this is certainly not the level of quality or care we strive to offer at Ivy Luna.
We would like to kindly clarify that we have already reached out to you via email and offered a suitable solution. Our team is actively assisting you to ensure this matter is resolved as smoothly and fairly as possible.
If you have any further questions or need additional support, please don’t hesitate to reply to our email. Your feedback is greatly appreciated and helps us continue improving both our products and service.
Kind regards,
Team Ivy Luna
Excellent customer support
Excellent customer support. Had an issue with size and they promptly fixed the issue without any problem.
December 26, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Dee,
Thank you so much for your lovely review!
We’re delighted to hear that you had a positive experience with our customer support and that we could quickly resolve the sizing issue for you.
Kind regards,
Team Ivy Luna
Lovely product
The quality of the product is amazing and the customer service is impecable as well. I found the website clear and easy to use and it was easy to track my order the whole way through
December 26, 2025
Unprompted review
Reply from Ivy Luna
Dear Lena,
Thank you so much for your wonderful review.
We’re delighted to hear that you love the quality of the product and had such a smooth experience with our customer service and website.
Kind regards,
Team Ivy Luna
Super helpful staff and so easy to…
Super helpful staff and so easy to order the products are beautiful
December 23, 2025
Unprompted review
Reply from Ivy Luna
Dear Millie,
Thank you so much for your kind review!
We’re delighted to hear that you found our team helpful and the ordering process easy, and that you love the beauty of our products.
Kind regards,
Team Ivy Luna
I bought a dress and it came out too…
I bought a dress and it came out too small, I contacted them and they came to a resolution right away no time wastes and I am happy with the service I have received all way round also the dress quality is great however I would recommend buying one size up.
December 23, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Akram,
Thank you so much for sharing your experience with us! We’re truly glad we could resolve the sizing issue quickly and that you’re happy with the service you received. It means a lot to hear that you loved the quality of the dress as well.
Kind regards,
Team Ivy Luna
Very helpful
Very helpful, offering full refund. Beautiful fashion
December 23, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Gardner,
Thank you so much for your kind words!
We’re delighted to hear that you found our support helpful and that you’re happy with the refund solution.
Kind regards,
Team Ivy Luna
Scum!!!
Review for Ivy Luna
I am writing this as a genuine customer to warn others before purchasing.
Although Ivy Luna presents itself as a UK-based company, my experience was very different once a problem arose. When the item arrived, the quality was extremely poor — cheaply made and not as described. The product was also damaged on arrival.
When I requested a return, I was told I would need to pay return shipping to China, at a cost of approximately £40. This was not made clear at the point of purchase. There was no obvious or transparent notice that returns would require international shipping, despite the company giving the impression of being UK-based.
Customer service responses were repetitive and avoided addressing my actual concerns. Rather than engaging with UK consumer rights, they repeatedly referred only to their internal “policy,” even where this conflicted with my understanding of consumer protections for faulty or damaged goods.
Despite the item arriving damaged, a refund was refused unless I paid for return shipping overseas. This effectively makes returning faulty goods impractical and disproportionately expensive compared to the value of the product.
Based on my experience:
• Product quality was extremely low
• Item arrived damaged
• Returns required costly shipping to China
• Return costs were not clearly disclosed before purchase
• Customer service relied solely on internal policy rather than resolving the issue
I would strongly advise anyone considering buying from Ivy Luna to read the return terms very carefully and be aware that returning faulty items may cost more than the product itself.
December 21, 2025
Unprompted review
Reply from Ivy Luna
Hi,
Thank you for sharing your concerns with us. We’re truly sorry to hear about your experience and understand how disappointing this must have been.
We would love the opportunity to assist you further and look into this personally. Could you please let us know your name (or order details) so we can identify your case and support you accordingly? Our team is here to help and work towards a suitable solution for you.
Kind regards,
Team Ivy Luna
Great experience overall
Great experience overall. The dress arrived as shown and fits perfectly. Customer service was helpful and quick to reply.
December 20, 2025
Unprompted review
Reply from Ivy Luna
Dear Ms. Richardson,
Thank you so much for your lovely review!
We’re delighted to hear that the dress arrived exactly as expected, fits perfectly, and that our customer service could assist you quickly.
Kind regards,
Team Ivy Luna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.