Ivy Luna Reviews 512

Customer service helped me quickly with a size change. Great experience.

Really cheap-looking clothes. They look fab in the adverts, but the reality is that they are cheap, crumpled-looking, bad quality garments. The delivery was v slow (weeks, not days) and the customer service only interested in their policy, not the individual!
They have the nerve to charge you tracked postage on FAULTY goods returns.
Appalling company - I will NEVER use them again.

Do NOT use.
It’s a co where all returns have to be returned to China, tracked, at YOUR cost.
Even if the goods are damaged/faulty!! Min cost to return faulty goods approx £30.
I was offered 50% refund which in fact was the less than the shipping costs to return. This is disgraceful behaviour.

This company should not be allowed to trade.Try to get a refund they will ask you to put a 5 star rating on your platform only then will you get 50% . Didn't think that was happening. That to me is bullying and to say the least blackmailing. Plus it is not a UK company as advertised it's Asia Scam

Friendly service with prompt attention

Please do not use this company. The item I ordered was very poor quality. I returned the item which was very difficult. IVY Luna still have not returned my money. I would advise no one to order from Ivy Luna

I wish there was an option to give negative stars!!! This supplier just outright lies. The photos on their website are pure fiction and the product is NOTHING like advertised. To make matters worse they make it impossible to return for a refund and insist on giving to credit to spend on more awful tat!!!! AVOID AVOID!

Good quality for the price. The colour is exactly as shown.

Bought a coat for £50 advertised as half price and the quality is so poor it's not worth £10. Photos on website are totally false. I will learn a lesson from this and not take ads at face value. Terrible company.

Ordered a dress for a wedding didn't take that long to arrive. Its absolutely stunning. Fits perfect. I'm a 10 and Ordered a 10. Just ordered a new coat in black friday sale. Hope i have the same experience

I made the mistake of ordering the wrong size of coat and when I contacted Ivy Luna they replied almost immediately offering me a 100% gift card so that I could get the correct size. Their customer service was fantastic and I would have absolutely hesitation in recommending them.

What a shocking company !!!!!!
DO NOT WASTE YOUR MONEY
shop else where !!!!!!!!
£90.90 out of pocket with useless items unfit to wear Sooooo not the same look or quality as depicted on line.............Dreadful
Their Customer Care is ABYSMAL
Keep you money - you've been warned !!!!!!

Fast delivery and the dress fits perfectly. Happy with my purchase.

Very goreous dress with nice fabric.... Still trying to figure out my size as the one i bought is a bit tight

Ordered dress, I absolutely love, sadly wrong size. Email them Very swift at rectifying problem

I was impressed by the tracking system to keep me aware of the delivery process
Thé packing was carefully presented
I love the item but chose the wrong size

If there was a zero star that's what they would have had.I bought under the name Ivy luna and on paypal where i submitted my dispute, it was Eagle Essentials.Fake company.I ordered 2 dresses and the quality was so poor I couldn't get myself to even try them on.Secondly, I decided to return items and I was told it will need to be return to China, and I went to post office, I was asked 27 pounds to post them, so I decided not to return and stick with the 50% discount they offered to me to keep the item.Please be careful with this guys.

I fell in love with a beautiful coat. It took a few weeks to come. Coat arrived. It was nothing like advertised. It looked more like a hoodie than a coat. I was totally disappointed. What I realised was dealing with 3 outlets. Had to return it and take a 50%loss. Luna Ivy response said no refund for return cost as it was in the terms and conditions. Shocking really when they advertise something totally different to what you get. So no more shopping on websites that I haven't heard of. A hard lesson learned.

ALWAYS READ TERMS ON THESE WEBSITES.

I had my doubts because of the negative comments, but honestly my experience was great. I’d order again.