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Ivy Rx Reviews 

7,553
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 5,531 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and dedicated customer service team for consistently providing prompt, polite, and professional assistance during every single interaction. Reviewers truly appreciate the remarkably quick response times and efficient service whenever they have questions, need guidance, or want help managing their ongoing orders and accounts. However, some people mentioned experiencing occasional issues with product shipping temperatures, melted ice packs, or confusing instructions regarding prescribed dosages. A few reviewers also noted persistent frustrations regarding delayed responses from medical support teams or difficulties resolving specific product concerns with customer representatives.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that representatives are quick to... See more

Customer service

Customers had positive experiences with customer service, consistently praising helpful and responsive agents... See more

Response time

Users describe positive interactions with response time, frequently expressing satisfaction with how quickly... See more

Service

Consumers find service to be positive, highlighting quick, attentive, and professional assistance that... See more

Product

Clients share ambiguous opinions on product experiences, as some reviewers praise the medication for helping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jess was awesome! Very professional, patient and polite. As well as being very responsive, (always getting back to me in a timely manner) and making sure all instructions were clear, being sure to ans... See more

Company replied

Rated 5 out of 5 stars

Rinard did an amazing job helping me with my shipping delay. They were incredibly helpful, responsive, and made sure I understood what was going on every step of the way. They also provided great supp... See more

Company replied

Rated 5 out of 5 stars

I needed help adjusting my dose and making sure I wasn’t getting billed twice since I tried to postpone shipment until I was able to get the correct dose. Sai was so kind and helpful! They were able t... See more

Company replied

Rated 5 out of 5 stars

The company does a great job checking in with clients, making sure their treatment plans are benefiting them. They also do a great job staying connected in case something may arise and you need to spe... See more

Company replied


Company details

  1. Weight Loss Service
  2. also in
  3. Doctor
  4. Health and Beauty Shop
  5. Health Consultant
  6. Online Pharmacy
  7. Online Prescription Medication Vendor

About Ivy Rx

Written by the company

Ivy

Weight Loss & Longevity Care. Online.

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Ivy Rx is an online telehealth provider offering prescription GLP-1 weight-loss medication (semaglutide and tirzepatide), longevity therapies, and physician-prescribed supplements - delivered without insurance through U.S.-licensed clinicians and FDA-registered pharmacies. Founded in 2023, licensed in all 50 states.

What Ivy Rx offers

GLP-1 weight-loss treatment
Semaglutide and tirzepatide (compounded), plus GLP-1 microdosing protocols.
Longevity & performance therapies
Peptides (Sermorelin, Tesamorelin), NAD+, Glutathione, and additional supplements.
Shipping
Free, discreet delivery from an FDA-registered pharmacy, arriving in 2-3 business days.
Support
Message a licensed care team member directly, with responses typically within 1 hour.
Tracking
Manage your treatment plan and monitor progress through the Ivy Rx patient portal and mobile app.
Get started

How it works:

Every plan is built around your specific goals and monitored by your care team throughout treatment.

1 Complete an online questionnaire
Answer a few questions about your health, lifestyle, and goals.
2 Clinician reviews your info
Your information is reviewed by one of our clinicians the very same day.
3 Prescription approval
If approved, your prescription is filled and shipped to you fast and free.
Smiling Ivy Rx patient

Ready to get started?

Get prescription-grade weight loss and longevity care, online, without the stress.

Get started

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(7,553)

5,256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
nad

Rated 4 out of 5 stars

Worth trying

I have had no problems with Ivy Rx except that I ran out of my NAD before they shipped the next one. I am not taking more than recommended so unsure of how that happens unless shorted in some way. Now have to work up to the dosage again since I had been without. As far as NAD, I feel better. I have more energy especially during that typical late afternoon slump. Brain fog seems to be slowly lifting, less desire for snacking on junk food, and I have lost a little weight. I do get a decent knot after the injection even though I inject slowly. For that reason I may consider switching to nasal spray. Trying to see if it is something my body will get used to.

January 2, 2025
Rated 5 out of 5 stars

IVY RX delivered the services and…

IVY RX delivered the services and products as promised. The medicine was sent with clear instructions and supplies needed to administer the injectables. I have been using the NAD+ for three weeks and have noticed a difference in my cognitive performance and physical energy level.

January 7, 2025
Rated 1 out of 5 stars

NAD injection created very large knots…

NAD injection created very large knots under my skin. When I spoke with the doctor I was told it was normal and will go away. A month later they are all still there and now causing dimpling. My abdomen is rough now with so many hurting nodules. Cannot get a response back from the doctor. I will have this medication tested as I do not believe this is NAD.

November 21, 2024
Unprompted review
Rated 3 out of 5 stars

Customer Support

I used Ivy Rx for NAD+ and I had a great experience with the treatment. Customer support and communication with Ivy RX are another story. Since these companies (ageless Rx, etc) all use the same compounding pharmacies - service is what they are providing. It made me super uncomfortable that the cost in the portal was different than the price they were going to bill me (they sent me an email notification) and then when I reached out to customer support they acted like I had it all wrong even though I had screenshots. They probably shouldn't be selling something that makes people smarter and treating them like they're stupid.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Ordering my NAD medication

Ordered my NAD medication . Everything was smooth, easy Dr approval. Order received quickly and medication worked great!

June 19, 2024
Unprompted review
Ivy Rx logo

Reply from Ivy Rx

Hi Magan, Thank you for your review! We're delighted to hear that your order process was smooth and easy, with quick approval and delivery. At IVY RX, our core value of Responsiveness ensures a seamless experience, and we're glad the medication is working great for you.

Rated 1 out of 5 stars

Horrible save your money

Horrible save your money. Ordered Glutathione, NAD and B12 lipotropic. Products took forever to arrive. They ship from Texas went all the way to Kentucky and then all the way to Arizona to find their way to meet in california. When I reached out to customer support they said that they have no control over shipping. This causes concern over the quality of the product because you cannot be certain of the conditions and both glutathione and NAD require refrigeration. They showed up to me with melted packages. The products were inconsistent with their supplies. I ended up having to order my own subcutaneous syringes. Likewise with the B12, I received subcutaneous syringes instead of IM syringes which is the required Administration route. I can say that their support team response quickly because it's a chat function but their responses aren't helpful since they seem to not have control over the quality of their products or shipping. Did not feel the slightest improvement with any of the products but it could be due to product degradation since my order made its way around the United States before coming to me. One star for the quick response everything else was horrible. I canceled all three of my subscriptions. I believe there are likely good products out there you just won't get them from this company.

June 7, 2024
Unprompted review
Ivy Rx logo

Reply from Ivy Rx

Dear Mini Dragon,

Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with the shipping and quality of our products. We understand your frustration regarding the delays and the condition in which your order arrived. While shipping logistics are often outside our direct control, we acknowledge the impact this has had on your experience and the concerns it raises about product quality.

We also apologize for any inconvenience caused by receiving the incorrect syringes and the need to source your own. Your feedback is invaluable, and we are taking steps to address these issues to prevent them from happening in the future. We are committed to improving our shipping processes and ensuring the quality of our products upon delivery.

Thank you for acknowledging our support team’s responsiveness. We are continually working to enhance our service and support. We appreciate your understanding and are sorry to see you go. We have asked for more information, to make sure if there is anything else that we can do to help you. If there is anything further we can do to assist you, please do not hesitate to reach out.

Best regards,
IVY RX Customer Relations Team

Rated 5 out of 5 stars

My Experience with Ivy Rx was good

My Experience with Ivy Rx was good. I was able to call them on their number to place a new order. Noticed less migraines by taking the glutathione. Didn’t notice much difference with NAD injections. Trying a second bottle to see if it will work.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

The staff were super attentive

The staff were super attentive. I placed an order for NAD and got my prescription approved same day. I was able to receive my package within 5 days.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the NAD+

I ordered the NAD+, process was very smooth. I’m going to try other products too. Results, I'm not sure. Im not that good noticing improvements due to a particular thing. I had few days of better energy so it could be from NAD+

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

First time using them referred them…

First time using them referred them from family. Definitely needed it in a time when I was really struggling with my weight. Their telemedicine consultation thorough and professional. Will definitely consider their NAD+ injection as well. Their pharmacists are also very accessible via email and phone as well. Can’t recommend enough!

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

The NAD+ really helped me feel more…

The NAD+ really helped me feel more energetic and has improved my overall health. I have been taking it for a few months now and I feel great!

I've heard about NAD+ before from some friends and found this company.

Very glad I was able to find this place, it was delivered surprisingly fast in couple of days.

October 4, 2022
Unprompted review
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