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Ivy Rx Reviews 

6,975
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 5,434 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing exceptional support, offering extremely fast response times and remarkably helpful daily interactions. Consumers consistently note that the overall service is completely seamless, with knowledgeable representatives guiding them patiently and professionally through every single step of their treatment process. Some reviewers were not happy with occasional delayed communication, unexpected billing errors, and frustrating scheduling difficulties encountered when managing their active subscriptions. A few other people also felt that certain product batches were less effective or arrived uncomfortably warm during very hot weather conditions.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation regarding the helpfulness and professionalism of... See more

Customer service

Users describe positive interactions with customer service, often praising the prompt and helpful support... See more

Response time

Reviewers highlight positive aspects of response time, noting that support staff and doctors reply promptly... See more

Service

Customers consistently note positive experiences with service, highlighting efficient handling, quick... See more

Product

Consumers find product experiences to be mixed with wide-ranging views. Many reviewers report great success,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about my experience with IvyRx, especially the incredible customer service I received from Rose. They both went above and beyond to help me and made sure everything... See more

Company replied

Rated 5 out of 5 stars

Rosette, Rosette, Rosette. Rosette is the most kind, helpful, and persistent people I've spoken with. I was having issues renewing my plan, but she followed it with me through the ENTIRE process. I d... See more

Company replied

Rated 5 out of 5 stars

I’ve had such helpful discussions since starting my tirzepatide journey. Ard specifically has been very kind and helpful and definitely making me feel less nervous/worried about that process. Thankful... See more

Company replied

Rated 5 out of 5 stars

I’ve had an excellent experience with IvyRx. Their customer service has been incredibly responsive and helpful, and Nelson in particular was exceptional. He responded extremely quickly, understood exa... See more


Company details

  1. #16 of 149 best companies in Health and Beauty Shop

Written by the company

At IVY RX, we aim to help you optimize your body to perform at your peak. No matter the goals of your active lifestyle, we'll help you get the most out of every day and ensure that as you grow older, you don't have to accept that aging is synonymous with declining. Whether you’re looking for NAD+, Glutathione, B12, or weight loss treatments, we are the source for all your wellness needs, delivered to your door without stress.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(6,975)

5,191 reviews in the last 12 months

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nad+

Rated 4 out of 5 stars

Worth trying

I have had no problems with Ivy Rx except that I ran out of my NAD before they shipped the next one. I am not taking more than recommended so unsure of how that happens unless shorted in some way. Now have to work up to the dosage again since I had been without. As far as NAD, I feel better. I have more energy especially during that typical late afternoon slump. Brain fog seems to be slowly lifting, less desire for snacking on junk food, and I have lost a little weight. I do get a decent knot after the injection even though I inject slowly. For that reason I may consider switching to nasal spray. Trying to see if it is something my body will get used to.

January 2, 2025
Rated 5 out of 5 stars

IVY RX delivered the services and…

IVY RX delivered the services and products as promised. The medicine was sent with clear instructions and supplies needed to administer the injectables. I have been using the NAD+ for three weeks and have noticed a difference in my cognitive performance and physical energy level.

January 7, 2025
Rated 1 out of 5 stars

NAD injection created very large knots…

NAD injection created very large knots under my skin. When I spoke with the doctor I was told it was normal and will go away. A month later they are all still there and now causing dimpling. My abdomen is rough now with so many hurting nodules. Cannot get a response back from the doctor. I will have this medication tested as I do not believe this is NAD.

November 21, 2024
Unprompted review
Rated 3 out of 5 stars

Customer Support

I used Ivy Rx for NAD+ and I had a great experience with the treatment. Customer support and communication with Ivy RX are another story. Since these companies (ageless Rx, etc) all use the same compounding pharmacies - service is what they are providing. It made me super uncomfortable that the cost in the portal was different than the price they were going to bill me (they sent me an email notification) and then when I reached out to customer support they acted like I had it all wrong even though I had screenshots. They probably shouldn't be selling something that makes people smarter and treating them like they're stupid.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Ordering my NAD medication

Ordered my NAD medication . Everything was smooth, easy Dr approval. Order received quickly and medication worked great!

June 19, 2024
Unprompted review
Ivy Rx logo

Reply from Ivy Rx

Hi Magan, Thank you for your review! We're delighted to hear that your order process was smooth and easy, with quick approval and delivery. At IVY RX, our core value of Responsiveness ensures a seamless experience, and we're glad the medication is working great for you.

Rated 1 out of 5 stars

Horrible save your money

Horrible save your money. Ordered Glutathione, NAD and B12 lipotropic. Products took forever to arrive. They ship from Texas went all the way to Kentucky and then all the way to Arizona to find their way to meet in california. When I reached out to customer support they said that they have no control over shipping. This causes concern over the quality of the product because you cannot be certain of the conditions and both glutathione and NAD require refrigeration. They showed up to me with melted packages. The products were inconsistent with their supplies. I ended up having to order my own subcutaneous syringes. Likewise with the B12, I received subcutaneous syringes instead of IM syringes which is the required Administration route. I can say that their support team response quickly because it's a chat function but their responses aren't helpful since they seem to not have control over the quality of their products or shipping. Did not feel the slightest improvement with any of the products but it could be due to product degradation since my order made its way around the United States before coming to me. One star for the quick response everything else was horrible. I canceled all three of my subscriptions. I believe there are likely good products out there you just won't get them from this company.

June 7, 2024
Unprompted review
Ivy Rx logo

Reply from Ivy Rx

Dear Mini Dragon,

Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with the shipping and quality of our products. We understand your frustration regarding the delays and the condition in which your order arrived. While shipping logistics are often outside our direct control, we acknowledge the impact this has had on your experience and the concerns it raises about product quality.

We also apologize for any inconvenience caused by receiving the incorrect syringes and the need to source your own. Your feedback is invaluable, and we are taking steps to address these issues to prevent them from happening in the future. We are committed to improving our shipping processes and ensuring the quality of our products upon delivery.

Thank you for acknowledging our support team’s responsiveness. We are continually working to enhance our service and support. We appreciate your understanding and are sorry to see you go. We have asked for more information, to make sure if there is anything else that we can do to help you. If there is anything further we can do to assist you, please do not hesitate to reach out.

Best regards,
IVY RX Customer Relations Team

Rated 5 out of 5 stars

My Experience with Ivy Rx was good

My Experience with Ivy Rx was good. I was able to call them on their number to place a new order. Noticed less migraines by taking the glutathione. Didn’t notice much difference with NAD injections. Trying a second bottle to see if it will work.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

The staff were super attentive

The staff were super attentive. I placed an order for NAD and got my prescription approved same day. I was able to receive my package within 5 days.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the NAD+

I ordered the NAD+, process was very smooth. I’m going to try other products too. Results, I'm not sure. Im not that good noticing improvements due to a particular thing. I had few days of better energy so it could be from NAD+

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

First time using them referred them…

First time using them referred them from family. Definitely needed it in a time when I was really struggling with my weight. Their telemedicine consultation thorough and professional. Will definitely consider their NAD+ injection as well. Their pharmacists are also very accessible via email and phone as well. Can’t recommend enough!

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

The NAD+ really helped me feel more…

The NAD+ really helped me feel more energetic and has improved my overall health. I have been taking it for a few months now and I feel great!

I've heard about NAD+ before from some friends and found this company.

Very glad I was able to find this place, it was delivered surprisingly fast in couple of days.

October 4, 2022
Unprompted review
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