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Ivy Rx Reviews 

6,703
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 5,287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism. Many highlight exceptional customer service, noting representatives are friendly, attentive, and quick to address concerns. Reviewers frequently mention extremely fast response times, ensuring issues are handled promptly and efficiently, making the overall service convenient and seamless. However, some customers noted issues with product quality and effectiveness, including medication not working as expected or causing adverse effects. Others reported problems with product consistency, like different needles or incorrect additives, and packaging issues such as leaky bottles. A few reviewers also mentioned dissatisfaction with the support received for these product-related concerns, citing a lack of resolution.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, quick responses, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as remarkable,... See more

Response time

Users describe positive interactions with response times, with many customers appreciating the quick and... See more

Service

Customers consistently note positive experiences with service, often highlighting the ease, efficiency, and... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was a little mishap with getting my medication sent out. When I brought it up to Paul’s attention he rectified the matter in a timely manner. He even updated me with when I should anticipate my... See more

Company replied

Rated 5 out of 5 stars

Ivy rx is amazing ! So is customer service representative LEI ! They respond so fast and they address all my questions and concerns quickly! I have never had any issue with my order, billing, or shipm... See more

Company replied

Rated 5 out of 5 stars

I’m about to start my third month and my experience has been phenomenal. Customer service is remarkable. I’m in the process of getting all my friends and family to sign up for it. If you’re struggli... See more

Company replied

Rated 5 out of 5 stars

What made my experience with IVYRX great is all the support they offer. The affordable pricing that never changes! My insurance stopped covering my glp1 and I read and heard great reviews so I tried a... See more

Company replied


Company details

  1. #18 of 150 best companies in Health and Beauty Shop

Written by the company

At IVY RX, we aim to help you optimize your body to perform at your peak. No matter the goals of your active lifestyle, we'll help you get the most out of every day and ensure that as you grow older, you don't have to accept that aging is synonymous with declining. Whether you’re looking for NAD+, Glutathione, B12, or weight loss treatments, we are the source for all your wellness needs, delivered to your door without stress.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(6,703)

5,204 reviews in the last 12 months

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nad+

Rated 1 out of 5 stars

False information was provided.

The product was shipped in an insulated container with sticks inside, assuming these sticks were at one time frozen? The presentation of the package was great. The importance of keeping the product chilled seems to be very clear to them… or does it??
When received, the NAD+ was at room temperature, at best. Took 4 attempts to try to cancel the membership or for the company to ship a chilled one. This is all Due to the fact that the product is not as effective when exposed to non-chilled environments (IVY Dr. confirmed this). My money was just as effective when they received it as it was when I sent it, should the customer get the same courtesy? I’m not familiar with their QC, but it’s obviously not as high of a priority as marketing or packaging. Assuming it would cost less to ship the product overnight or next day then the amazing packaging. Other options, ship with dry ice, or ship unmixed. What really made me VERY concerned is when a support representative informed me that the pharmacy makes your NAD+ special so it can withstand warm environments for shipping. This was absolutely absurd that this was sent to me in an email, because it’s obviously not true. Definitely a liability on their part. I requested a formal document showing this new evolutionary finding, but no documentation exists. This is where they finally cancelled my membership. Let’s see if they reimburse me my subscription money back. Oh, I have to pay for the warm NAD+. Apparently getting refunded for that is not an option, even when I told them I can ship it back. But, because of their lack of QC it may be beneficial to the population that I don’t send it back for them just to send it to someone else. Me paying for a bottle that’ll end up in the garbage is way better than someone paying / using (at the time they receive it) ineffective NAD+. If I don’t get reimbursed, I’m coping and pasting this on every site and platform I can review this company. Mainly because of the flat out false information about their product being able to withstand warm environments due to a certain pharmacy that makes their product special. Disgusting. Show me proof, and I’ll remove this review.

June 12, 2026
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Reply from Ivy Rx

Thank you for sharing this detailed feedback. We’re sorry for the frustration this caused and appreciate the opportunity to clarify. We take Transparency, Safety, and Trustworthiness seriously in how we handle product storage and shipping, and our pharmacy follows strict stability and handling guidelines that may allow certain formulations to ship without refrigeration when supported by data.

We understand your concerns about NAD+ and the communication you received. We’d like the chance to review your specific order and support interactions so we can provide clear documentation and address what happened. We also want to review your membership cancellation and refund concerns to ensure everything was handled correctly.

Our team will review this and follow up with you directly.

Rated 5 out of 5 stars

“Great First Experience with Ivy RX”

I recently tried Ivy RX for NAD+ and had a good first experience. The ordering process was simple, and everything arrived quickly and well packaged. Since this is my first time using NAD+, I’m still getting used to it, but I appreciate how easy the process was and the clear instructions provided.

So far, I feel comfortable using their service and plan to continue to see how the results develop over time. Overall, a smooth and professional experience, and I’m happy I gave them a try.

March 24, 2026
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Reply from Ivy Rx

Thank you for sharing your experience. We’re thrilled your first experience with Ivy Rx was smooth and that the ordering process and instructions were clear. At Ivy Rx, we strive to provide understanding and trustworthy support for every patient. We appreciate your trust and look forward to supporting you on your wellness journey.

Rated 5 out of 5 stars

Great experience overall

Great experience overall. Dhaerica answered all of my questions with ease. I was getting my first NAD from Ivy Rx, and they made the entire process flawless. Everything arrived on time, and I honestly have only good things to say about this company.

January 30, 2026
Unprompted review
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Reply from Ivy Rx

Thank you so much for sharing your experience and for trusting Ivy Rx with your first NAD order. We’re really glad Dhaerica was able to answer all your questions with ease and help make the process feel seamless from start to finish, especially for a first time experience. It’s great to hear everything arrived on time and that you felt supported throughout, since being responsive and trustworthy is something we truly prioritize. We appreciate your kind words and are always here if you need anything else.

Rated 5 out of 5 stars

Rosette was beyond helpful and the…

Rosette was beyond helpful and the customer service is better than about any company I've used in any sector! Highly highly recommend. And the product (NAD) is amazing.

January 8, 2026
Unprompted review
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Reply from Ivy Rx

Thank you so much for sharing this and for highlighting Rosette’s support. We’re truly glad to hear she went above and beyond and that your experience felt exceptional, as responsiveness and genuine care are very important to us. It’s also great to know you’re loving the NAD product and finding real value in it. Your recommendation means a lot, and we appreciate the trust you’ve placed in Ivy Rx. We’re always here if you need anything or have questions along the way.

Rated 5 out of 5 stars

Dhaerica was such a big help

Dhaerica was such a big help with my questions regardingGLP1 and NAD+. She was very thorough and made sure I was left satisfied with my answers. The products I’ve used have arrived refrigerated and I love that i can message the doctors with any questions.

December 24, 2025
Unprompted review
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Reply from Ivy Rx

Thank you so much for sharing this and for recognizing Dhaerica’s support. We’re really glad to hear she was thorough and helpful in answering your questions about GLP 1 and NAD plus and made sure you felt fully satisfied, as understanding and clear communication truly matter to us. It’s great to know your medications arrived properly refrigerated and that you value the ability to message our doctors whenever questions come up, as safety and responsiveness are very important to us. We appreciate your trust in IVY RX and are always here if you need anything or have questions moving forward.

Rated 5 out of 5 stars

It’s absolutely awesome

It’s absolutely awesome. I’ve have more energy and focus with NAD+ .. super easy to do the shots.

November 9, 2025
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Reply from Ivy Rx

Thank you for sharing this. We’re so glad to hear you’ve been feeling more energized and focused with NAD+. It’s great to know you’re finding the injections easy to use and seeing such positive results. We truly appreciate your feedback and are always here to support you on your wellness journey.

Rated 2 out of 5 stars

Serious decline in service and support

I have been using IvyRx for almost a year for various supplements. I was initially very pleased with the service and support. However, for the last month, my prescriptions have been delayed and I have missed almost 3 weeks. The only feedback I am getting from support is that they are requesting it be expedited. I also discovered that I was being charged $379 monthly for NAD+ when it is only supposed to be $275. I have not received any feedback regarding the pricing discrepancy or resolution. I have requested that all unshipped medications be canceled and issue a refund per their policy. Again, no response from support. So disappointed. Will have to seek resolution through my credit card dispute department.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

NAD+ has been a game changer!

I've loved my experience with IVY RX - quick responses and even quicker delivery! The NAD+ has been a game change for me!

June 13, 2025
Unprompted review
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Reply from Ivy Rx

Thank you so much for your amazing feedback! We’re thrilled to hear you’ve loved your experience with IVY RX, and that our quick responses and delivery have made a positive impact. It’s fantastic that NAD+ has been a game changer for you—that’s exactly the kind of result we strive for. Your trust means everything to us. Please let us know how we can further assist you!

Rated 5 out of 5 stars

This changed my life!

I've never been so happy with myself! the GLP-1 and the NAD+B12 changed my life! because i feel great, i look great, and all the good things started to come along after starting these products! The service here is very easy and convenient. Thank you, Ivy RX!

May 21, 2025
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Reply from Ivy Rx

We are absolutely thrilled to hear how much of a positive impact GLP-1 and NAD+B12 have had on your life. Feeling great, looking great, and welcoming good things your way is exactly the transformation we love to see. Thank you for sharing your experience and for your kind words about our service. We are here to keep making your journey easy and convenient. Wishing you continued success!

Rated 5 out of 5 stars

My NAD+ journey

I’ve been injecting NAD+, for a few months now, and I honestly love it! I used to suffer from horrible for fatigue and I felt like I couldn’t make it through the day without a nap. Now I feel less sluggish, my brain fog has cleared, and my fatigue is better. Looking forward to seeing all the anti-aging effects from continuing to take NAD+. And I love how it’s delivered straight to my front door! Super convenient. Highly recommend to anyone looking to maximize their cellular rejuvenation, and age like fine wine.

April 4, 2025
Unprompted review
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Reply from Ivy Rx

Thank you so much for sharing your experience! We’re thrilled to hear how NAD+ has helped boost your energy, clarity, and overall well-being. Supporting your health goals in a convenient and reliable way is what we’re all about.

Please let us know how we can further assist you!

Rated 5 out of 5 stars

So easy

So easy! After visiting IVYRX.com to learn more about NAD+ I entered my information and had my order delivered in just a few days. I've been taking for a month now and definitely feel it working

March 27, 2025
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Reply from Ivy Rx

Thank you for sharing your experience! We’re so glad to hear that the process was easy for you and that you’re already feeling the benefits of NAD+. We appreciate you choosing us for your health journey, and we're always here to support you. If you need anything else, don’t hesitate to reach out!

Rated 1 out of 5 stars

Second Billing Issue This Time Without My Approval. Super disappointing

I’ve used this company before and had a previous issue with pricing, which was eventually corrected. At the time, I gave them the benefit of the doubt and removed my review. Unfortunately, I’m now dealing with another serious issue.

I was charged for a Semaglutide 0.25mg daily dose — a treatment I did not approve to begin. I clearly stated that I did not want to start Semaglutide until after I had the chance to evaluate the effects of Seamoeelan and NAD+. On top of that, I had requested a higher starting dose, not 0.25mg.

This charge is not only unauthorized, but the amount is also significantly higher than what was initially discussed. It’s unacceptable to charge customers without clear, confirmed consent — especially when prior communication stated otherwise.

I expect this to be addressed and refunded immediately. Hopefully Jim will be reaching out to me to fix this issue.

March 31, 2025
Unprompted review
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Reply from Ivy Rx

Hi Brad, I'll have Jim reach out to you and make sure this is resolved.

Rated 5 out of 5 stars

Only good things

Great results from NAD+ and customer support always responds quickly. Zero issues. Two thumbs up!

March 23, 2025
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Reply from Ivy Rx

That’s amazing to hear! We’re so glad you’re seeing great results with NAD+ and that our support team has been there for you. Your experience means everything to us thank you for sharing!

Rated 5 out of 5 stars

I love Ivy

I love Ivy! They are very helpful and reliable. I get my Tirzepatide, NAD and B12 lipo from them. I accidentally placed an 12 month order, and customer service helped me cancel and reorder.

March 28, 2025
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Reply from Ivy Rx

We love hearing this thank you! Being helpful and reliable is what we strive for, and we’re so glad our team could assist you with your order. Your trust means everything to us! If you ever need anything else, we’re always here for you.

Rated 5 out of 5 stars

Love all the communication and helpful…

Love all the communication and helpful information! I've been on an NAD treatment for the last month and IVYRX made it super easy to research and use. I had never used an injectable before so I had questions and concerns that were all answered clearly and honestly. I'm glad I ordered from IVYRX, I highly recommend their service.

March 18, 2025
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Reply from Ivy Rx

Thank you so much for your thoughtful review! We’re happy to hear that our communication and resources made your NAD treatment journey smooth and stress-free. We know trying injectables for the first time can bring questions, and we’re always here to provide clear, honest answers. Your trust means the world to us—thank you for recommending IvyRx!

Rated 5 out of 5 stars

Great Customer Services

Easy process and great customer services. I used Ivy RX for NAD treatment, and recently received my treatment that was not in temperature controlled packaging. I emailed the customer services and immediate got a response and offer to replace the treatment in temperature controlled packaging without charge. I really appreciate this level of service excellence.

January 17, 2025
Rated 5 out of 5 stars

IVY response team re: NAD+

When I tried to order NAD+, my order was declined. After contacting customer support and error was discovered in my medical record. IVY CS agent Lloyd worked with me to change my error. I was initially frustrated with IVY's initial response; I will say that Customer Support was diligent in responding and corrected the issue completely. Outstanding customer support.

January 17, 2025
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Reply from Ivy Rx

Hi Douglas, we sincerely apologize for this. Upon initial checking, the medical questionnaire for your order is not yet completed. We can see that you have reached out to our customer support. I'll escalate this matter and have the customer support reach out to you.

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