The initial ordering was very knowledgeable and helpful. Sent the correct part, but it was damaged on arrival. Within one day they sent out a replacement. It arrived in two days in perfect cond... See more
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See what reviewers are saying
Paid almost $4k for a Mr Cool system. They were paid immediately (4/1/26), the next day got an email saying the system was shipped, but no freight company or tracking number provided. Waited till 4/6... See more
Got it delivered swiftly, and installed successfully along external in-take air PVC pipe by my HVAC man, fired up well as expected, and runs significantly quieter - just a few hours! It keeps the... See more
18k mini split Easy Pro. 2nd Ingram purchase and coulld not be more pleased with the level of service and exceptional products we received. Yes, one could purchase elsewhere but Ingrams goes th... See more
Company details
About Ingrams Water & Air
Information provided by various external sources
We are a family owned heating and air conditioning company.
Because my name is on the business, I work hard to make sure you get the best possible shopping experience. I look forward to hearing your comments.
Because my name is on the business, I work hard to make sure you get the best possible shopping experience. I look forward to hearing your comments.
- Doug Ingram
(Founder and CEO)
We'll Be Here If You Need Us
Written by the company
- Quality Products
- Name brand heating and air conditioning equipment with some of the best warranties in the industry!
- Affordable Prices
- When businesses get greedy, customers pay. And that's not what we're about! We offer some of the lowest prices available on heat and air conditioner systems, because we believe God called us to help those who need it.
- Lifetime Tech Support
- Call us at any time for FREE technical support right over the phone.
Contact info
50 Remington Way, 42051, Hickory, United States
- 800-360-1569
- support@iwae.com
- iwae.com
4.3
Excellent
11K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Lindsey knows her product line and…
Lindsey knows her product line and helped me with my making an informed decision.
January 5, 2024
Garage Mods
The rep, Matthew McKinney, that answered my call was knowledgeable and able to assess the space that needed to be heated and cooled and the insulation that was going to be placed in the walls and ceilings. Also, he was able to add to the order the accessories that needed to be used.
There is one area that was disappointing and that was with the shipping. Averitt Express was able to handle the shipment to Norfolk expeditiously, but I was inconvenient for two days because of the 3rd party company that brought the products to my residence.
January 5, 2024
I customer service is great
The customer service was great, very professional and courteus something that you don't get it from other places.
Something that people are loosing (CARE for others) these guys got it.
December 28, 2023
THEY HAVE NO RESPECT FOR THE CUSTOMER…
THEY HAVE NO RESPECT FOR THE CUSTOMER AND THEY LIKE SALES BUT NOT RETURN AND ALSO THEY NEVER SHOW ME THE POLICE OF THE COMPANY WHEN I DID MAKE THE ORDER.
ALSO, WHEN I MADE THE ORDER THEY NEVER ASKED ME FOR THE LONG LINE SIZE THAT I NEEDED. THEY ONLY SELES 25 FT LINE SIZE. I FOUND A LINE SIZE IN LOWE 35 FT BUT THEY SAY IT IS NOT TO RETURNED.
December 28, 2023
Great sales personal
Great sales personal, Patricia Seay
Awesome tech support . William Fleming
Thank you!!
December 27, 2023
I shouldn't have to pay a restocking…
I shouldn't have to pay a restocking fee to return a product. I shouldn't have to pay to ship the product back. I see where your money is made. I will probably never order any product from you again.
January 3, 2024
Great 2-stage unit!
Got it delivered swiftly, and installed successfully along external in-take air PVC pipe by my HVAC man, fired up well as expected, and runs significantly quieter - just a few hours!
It keeps the house warm at this time of year, which is what we really want.
January 3, 2024
These people want you to be satisfied
The phone ordering experience was a pleasure. The product delivery was fast and the condition of the two scratch & dent AC units was just fine. One of the units was repackaged without the remote, but you can use the front controls or the phone app. These are WIFI units so the phone will be my method. Very happy with iwae.com
December 26, 2023
Don’t do it
Like myself, you may get completely damaged goods a day after the delivery company states they will deliver it. After you have taken the time out of your busy work day to wait between the delivery window of 10am and 5pm to find out after calling them at 5:30pm that they don’t know where the furnace is. Then to get a call back saying they found it and will deliver the next day. They need to hold the company they use for delivery way more accountable or be willing to take matters into their own hands and refund or replace the damage that was done. Try to avoid if you can. Save yourself the hassle and money.
November 29, 2023
Good pricing and excellent service by…
Good pricing and excellent service by Tammy B. in customer service. I was missing part of the order and she worked with the shipping manager to make sure that the parts were expedited out. She kept me informed all the time with updates. I will buy from them again.
December 28, 2023
Trane run tru
Great place to get hvac products.
High quality parts and brands.
I would highly recommend Ingrams water and air.
December 20, 2023
The sales associates are friendly and…
The sales associates are friendly and professional. They always provide great customer service.
December 21, 2023
Ingrams is the BEST!
I have purchased many mini splits from Ingrams over the years. They are the BEST! You can trust them to provide great prices and ALWAYS ship on time. I would never buy from anyone else!
December 20, 2023
Eric was great to work with!
Eric was great to work with!! The guys in the warehouse were really good and got me loaded & gone
December 19, 2023
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