$12K+ Client Sent to Collections Over $349. System Never Worked Right.
I hired iWired to install a full Control4 system along with TVs and speakers. My first install was $12,000, and I spent significantly more with them over the years. From day one, the system was buggy, unreliable, and constantly required dealer support just to function. But the final straw was how iWired handled a $349 monitoring charge after my credit card expired.
They didn’t call. They didn’t try to resolve it. They just sent the bill to collections.
I called their main line multiple times. Billing never called back. Eventually, they contacted my wife, were rude to her, and only then asked for my correct number, which I had already provided in multiple emails. When they finally reached me, they hung up mid-conversation. Then they tried to reframe the entire call in an email as if I had been the problem. Unreal.
Every email from them felt like it was written by AI. No accountability. No apology. No effort to make things right. Just templated PR language and a complete refusal to accept responsibility.
I ended up mailing the check directly to the collection agency. So yes, they got paid, but less than full value, and they lost a long-term, high-spend customer in the process.
A problem is a fantastic opportunity to earn or lock in a client, especially over something as simple as an expired card. Unfortunately, iWired chose the opposite path and created a lifelong adversary.
Avoid.