J3 Debt Solutions Reviews 

609
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, patient, and completely non-judgmental throughout the entire debt management process. Many consumers appreciate how clearly all financial options are explained, which helps take the stress away and makes them feel well-supported from start to finish. However, some people mentioned experiencing frustrating delays and very poor communication regarding follow-up calls or urgent account updates following the initial setup phase. A few reviewers also felt overly pressured by advisors during early interactions or encountered significant difficulties when trying to get timely email responses later on.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as patient, empathetic,... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers find the support very easy... See more

Service

Users describe positive interactions with service, highlighting professional and helpful staff who make... See more

User experience

People report positive experiences with user experience, noting that supportive agents explained everything... See more

Response time

Customers consistently note ambiguous experiences with response time, as reviewers report waiting weeks for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

J3 assisted with my new building warranty. They could not have been more helpful and guided me along the way, Alex was excellent, She kept me fully informed with progress and gave a nudge to proceedi... See more

Rated 5 out of 5 stars

The swift, calm, professional attitude goes along way. My experience with J3 has been superb from start to finish. The advice I was given was outstanding. Would recommend highly to anyone who is in fi... See more

Rated 5 out of 5 stars

These guys were brilliant from start to finish. After getting myself in a hole with a large sum of debt ( over 50k ) due to circumstance, I called J3 for a solution as I couldn’t carry on. 4 weeks l... See more

Rated 5 out of 5 stars

I recommend this company to anyone who is struggling with financial problems that they cannot or do not know how to deal with or where to start. From my own experience, I know how difficult it is to f... See more

Company replied


Company details

  1. Debt Relief Service
  2. also in
  3. Bankruptcy Service
  4. Insolvency Service
  5. Liquidator

Information provided by various external sources

We help people in debt.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

609 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(609)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service, very helpful

J3 did an amazing job at explaining everything and had everything organised very quickly. After years of struggling with unmanageable debt, It feels like J3 have given me a proper fresh start and I finally feel in control of my money again. Thank you very much

March 30, 2026
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Reply from J3 Debt Solutions

Thank you, Charlie, for taking the time to write this. Having everything explained clearly and organised quickly is exactly what we'd hope for. All the best.

James, J3

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Rated 5 out of 5 stars

the team were extremely helpful…

the team were extremely helpful especially Solomon who was dealing with my case.

March 27, 2026
Unprompted review
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Reply from J3 Debt Solutions

Thank you, Sarah. Solomon will be pleased to read this, and we'll pass it on. All the best.

James, J3

Rated 5 out of 5 stars

Friendly and helpful

The whole team were very professional and understanding. Made the whole process easy and simple to understand. Helped take a lot of stress off my shoulders.

March 30, 2026
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Reply from J3 Debt Solutions

Thank you, Matt. Making the process easy to understand and taking some of the stress off is exactly what we'd hope to do. All the best.

James, J3

Rated 5 out of 5 stars

Spoke to Laura this afternoon who…

Spoke to Laura this afternoon who informed me my plan was successful, not knowing much about what was happening she explained everything, she was really friendly pleasant and also had a laugh which is quite comforting when discussing financial hardship, thank you.

March 23, 2026
Unprompted review
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Reply from J3 Debt Solutions

Thank you for this. Being met with warmth and things explained clearly, even a bit of a laugh, is exactly what we'd hope for when money is a difficult subject. Laura will be pleased to read it, and we'll pass it on. All the best.

James, J3

Rated 1 out of 5 stars

I had some stacked dept and i find out…

I had some stacked dept and i find out myself paying interest nonstop so deciced to call them but it was a very big mistake. They do everything but merge your loan. If you need therapy and repeat your adress and name numerous times in a call then go on call them.

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Wonderful customer service from…

Wonderful customer service from Solomon, he was very informative and kind. I’ve never had an issue with anyone I’ve spoken to, a very nice customer service team and always happy to answer any questions I have.

March 13, 2026
Unprompted review
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Reply from J3 Debt Solutions

Thank you, Ellie. Solomon and the team will be really pleased to read this, and we'll make sure it reaches them. Being met by people happy to answer your questions is exactly what we'd hope for. All the best.

James, J3

Rated 5 out of 5 stars

Supportive and friendly staff

Excellent and supportive help with my continuing debt management. My most recent review carried out by Solomon over the phone was very helpful and friendly.

March 12, 2026
Unprompted review
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Reply from J3 Debt Solutions

Thank you for this. Solomon will be glad to read it, and we'll pass it on. Helpful and friendly is exactly what we'd hope for. All the best.

James, J3

Rated 5 out of 5 stars

Solomon was fantastic he was caring

Solomon was fantastic he was caring, listened, understood and advised. He was quick to deal with my review and straight on it. J3debt solutions have changed my life.

March 6, 2026
Unprompted review
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Reply from J3 Debt Solutions

Thank you, Shelley. Being listened to, understood and dealt with quickly is exactly what we'd hope for, and Solomon will be really glad to read it. We'll make sure it reaches him. All the best.

James, J3

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Rated 5 out of 5 stars

Very supportive and informative

Very supportive and informative, made it very straightforward to go through the most suitable option for me

March 10, 2026
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Reply from J3 Debt Solutions

Thank you, Jack. Making it straightforward to work through the most suitable option is exactly what we'd hope for. All the best.

James, J3

Rated 5 out of 5 stars

The Great Experience…

What a great experience I recejved from J3 Solutions, they helped me every step of the way, very helpful + explained everything to me step by step + a very positive ending, I will definately reccomend

March 11, 2026
Unprompted review
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Reply from J3 Debt Solutions

Thank you, Carolyn, for taking the time to write this. Being helped at every step with everything explained clearly is exactly what we'd hope for. All the best.

James, J3

Rated 5 out of 5 stars

Super helpful

Super helpful, friendly and supportive and not judgmental. I felt at ease and well informed throughout.

February 23, 2026
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Reply from J3 Debt Solutions

Thank you for this. Being met without judgement and feeling at ease and well informed is exactly what we'd hope for anyone getting in touch. All the best.

James, J3

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Rated 5 out of 5 stars

J3 debt solutions a fantastic company

What a fantastic company they helped me so much. very polite on the phone. Ameen was very helpful. I feel a lot happier now I have got my finances sorted out.
When I email them they get back to me straight away

February 16, 2026
Unprompted review
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Reply from J3 Debt Solutions

Thank you, Gillian. Ameen will be pleased to read this, and we'll pass it on. Being met politely and getting quick responses is exactly what we'd hope for. All the best.

James, J3

Rated 5 out of 5 stars

I had difficulty in sharing my account…

I had difficulty in sharing my account on the portal, so I sent an email across to J3Debt Solutions. Solomon response was swift and gave a guideline on how to proceed with the portal. I followed the instructions and was successful. Thanks to Mr Solomon.

February 12, 2026
Unprompted review
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Reply from J3 Debt Solutions

Thank you, Joseph. Solomon will be glad to read this, and we'll pass it on. A swift, clear response is exactly what we'd hope for. All the best.

James, J3

Rated 5 out of 5 stars

Life changing help received!

So professional throughout, J3 helped me get a hold of my finances and make a sustainable plan moving forward.
Very empathetic and understanding of individual circumstances

February 3, 2026
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Reply from J3 Debt Solutions

Thank you for taking the time to write this. Being met with empathy and an understanding of your individual circumstances is exactly what we'd hope for. All the best.

James, J3

Rated 5 out of 5 stars

J3 Debt solutions have been very helpful

J3 Debt solutions have been very helpful with my debt problems, in particular I would like to thank Mr Abhiram, who is helping me upload my review documents to their there computer system.

February 12, 2026
Unprompted review
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Reply from J3 Debt Solutions

Thank you, Gareth. Abhiram will be pleased to read this, and we'll pass it on. Helpful support through the process is exactly what we'd hope for. All the best.

James, J3

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Rated 5 out of 5 stars

Professional …

They were very informative each step of the way

February 3, 2026
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Reply from J3 Debt Solutions

Thank you for this. Being kept informed each step of the way is exactly what we aim for. All the best.

James, J3

Rated 1 out of 5 stars

Complain at you about contact but dont…

Complain at you about contact but dont email you back, extremely inconsiderate of mental health conditions. Lack of understanding for individual situations is a joke. Could be in a mental institute & they’d still expect you to ‘call’ coz they can’t be bothered emailing back yet blame it all on you

February 3, 2026
Unprompted review
J3 Debt Solutions logo

Reply from J3 Debt Solutions

Thank you for taking the time to raise this, and we're sorry it's left you feeling this way. How we communicate with people, and making adjustments where they're needed, matters a great deal to us. We can't discuss an individual's situation in a public space, but we do want to understand what's happened here and put it right. Please email our team at complaints@j3debt.co.uk and we'll look into it.

Kind Regards,
James, J3

Rated 5 out of 5 stars

Fantastic

Fantastic, best thing I have done, I feel like a massive weight has gone, they supported me every step of the way, I would advise anyone to get help and peacefully sleep at night, a massive thank you to all xx

January 29, 2026
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Reply from J3 Debt Solutions

Thank you, Debby, for taking the time to write this. Being supported at every step is exactly what we'd hope for, and it's lovely to read. All the best.

James, J3

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