Very good experience once I got set up and I get my medication on time when I need it and when I'm getting low I just have to let the pharmacy know and they tell me what to do. The only reason I don't... See more
Company replied
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Review summary
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Hello the product is great and usually gets to me on time as advertised. The only downside I find is when I want to fill a refill I have to answer questions again. Thanks very satisfied customer!
Company replied
Jack health is good,but delivery by FedEx is not. I have requested many times for delivery to be held at a FedEx pickup location but it still shows up at my door
Company replied
I have been using their ED product for 2 years. It's effective and no obvious side effects. It really boosts my confidence towards life. Only one thing I have to mention that I prefer single package.... See more
Company replied
Company details
Written by the company
Jack Health is committed to helping Canadians take control of their health—confidently, privately, and on their own terms. Our process begins with a personalized treatment plan tailored to your unique needs and goals. Whether you’re looking for a modern approach or a proven generic option, you’ll be connected with a licensed medical provider who will review your health history and symptoms one-on-one. All of this happens 100% online—no waiting rooms, no awkward conversations, and no need to rearrange your schedule. You can complete your assessment from the comfort of your home and get ongoing support through secure messaging with our care team, available 24/7. We understand how important privacy is, which is why every step of the journey—from consultation to delivery—is discreet. Your treatment ships in unbranded packaging, and our prices are designed to be as accessible as possible. Thousands of Canadians trust Jack Health for expert-backed care in areas like sexual health, hair loss, testosterone, weight loss, and more. We’re here to simplify the healthcare experience and help you feel your best—without judgment, delays, or high costs. Jack Health is 100% online, 100% discreet, and 100% committed to your well-being.
Have better sex with personalized treatments
Written by the company
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide Discreet Shipping
Ships within 24-48 hours.
If approved, your medication will be shipped within 48 hours, this is our guarantee to you.
Contact info
2620 Bristol Circle,, L6H 6Z7, Oakville, Canada
- hello@jack.health
- jack.health
Men’s healthcare personalized to you.
4.2
Great
1K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Don’t bother using this website!
Ordered, paid, never received my package. I have been trying for days to get in touch with someone, after a “failed delivery” for which no reason was given for the “failed delivery”. I will be following up with my credit card company to stop the payment. Scammers!
June 20, 2025
Reply from Jack Health
Hi there — we’re really sorry to hear this. We understand how frustrating it is not to receive something you’ve paid for, especially when communication hasn’t met your expectations.
We want to get to the bottom of this and make it right. “Failed delivery” issues can sometimes be due to address errors or courier issues, but regardless, you deserve clarity and a solution. Please email us at help@jack.health with your order details so we can look into this immediately.
We’re not here to scam anyone — we’re here to help, and we appreciate the chance to resolve this for you.
Remember your long term customers
I love the price and convenience. My problem is that you constantly flood your existing reoccurring customers with deals for new customers. Maybe give your loyal customers a deal. Or perhaps there's alternatives to you and I take my business to their 20-30% off code? Like it doesn't have to be all the time but throw a guy a bone (pun intended) once a year for a new product or some samples of other products you sell.
June 19, 2025
Reply from Jack Health
Thank you so much for your honest and valuable feedback! We’re really glad to hear you love the price and convenience we offer. You’ve made a great point about rewarding our loyal customers — it’s something we’re actively thinking about, and your suggestion about occasional exclusive deals or samples is fantastic.
We want you to feel appreciated for sticking with us, and we’re working on ways to show that. Thanks again for sharing your thoughts — they help us improve and serve you better!
Helpful
Order was lost in transit, group contacted me and had a replacement shipped right away
June 19, 2025
Reply from Jack Health
We’re so happy everything went smoothly — it’s a pleasure to serve you!
Chat option is non existent
Connecting with the team on the dedicated chat once you are in the program is a nightmare. There is no reply for days. You do not really get any support.
June 17, 2025
Reply from Jack Health
We’re really sorry to hear about your experience — that’s definitely not the level of support we aim to provide. Your feedback is important, and we take it seriously. We understand how frustrating it must be to wait days for a reply, especially when you’re looking for guidance.
Our team is reviewing this now to understand what went wrong and how we can make it right. If you’re open to it, please reach out to us directly at help@jack.health — we’d appreciate the chance to reconnect and support you properly.
Thank you again for bringing this to our attention.
Reply from Jack Health
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our service and product. We appreciate your support!
Fast delivery
Fast delivery. The website can be a little painful to navigate and adding items to your cart is a little tricky, but once you place your order, you will receive your product in 4-5 days. I recommand. (Writing review from Montreal, QC)
June 12, 2025
Reply from Jack Health
Thank you for your honest feedback! We’re glad to hear your order arrived quickly and appreciate you sharing your experience. We also hear you on the website navigation — we’re working to improve the shopping experience and make adding items to the cart smoother. Thanks again for your support from Montreal!
Merci pour votre retour honnête ! Nous sommes heureux d’apprendre que votre commande est arrivée rapidement et nous vous remercions d’avoir partagé votre expérience. Nous prenons également en compte vos remarques concernant la navigation sur le site — nous travaillons à améliorer l’expérience d’achat pour rendre l’ajout d’articles au panier plus fluide. Merci encore pour votre soutien depuis Montréal!
All ways on time sending meds no hassle…
All ways on time sending meds no hassle and they want to know how l am doing with taking my medication if l have any symptoms
June 16, 2025
Reply from Jack Health
Thank you so much for your kind words! We're so glad to hear that everything has been smooth and hassle-free — and that you've felt supported along the way. Checking in on your experience is important to us, and we're always here if you need anything!
Reply from Jack Health
Thanks for the great review! We're happy to hear everything was quick and easy — and that Canada Post came through smoothly. We're here anytime you need us.
Made everything so simple
Made everything so simple, product works as stated highly recommended
June 16, 2025
Reply from Jack Health
Thank you for the awesome feedback! We're thrilled to hear the process was simple and that the product is delivering as promised. We really appreciate the recommendation!
Good service
June 13, 2025
Reply from Jack Health
Thanks so much! We're glad to hear you’re happy with the service — we appreciate you taking the time to leave a review!
Reply from Jack Health
We’re so glad to hear it’s working well for you! Thanks for trusting us and sharing your experience — it means a lot!
Do not share Credit Card info with them
JackHealth charged my credit card over a month ago for a product I never authorized. When I contacted them, I was assured a refund would be issued "tomorrow". I’ve received nothing, a week later. Since then, they have completely stopped responding to my emails. The issue remains unresolved, and their lack of accountability and communication is unacceptable. This is not how a legitimate or trustworthy company should operate. Avoid at all costs. Please don't give them your credit card information.
June 20, 2025
Unprompted review
Reply from Jack Health
We’re deeply sorry to hear about this experience — it’s completely understandable that you’re frustrated, and your concerns are valid. Being charged for something you didn’t authorize, followed by delays in communication and a promised refund that hasn’t come through, is unacceptable. I know refunds take 5-7 business days to process, and perhaps this was not communicated clearly.
This isn’t the standard we hold ourselves to, and we take your feedback seriously. We’re escalating this internally to ensure your refund is processed immediately and to understand why your emails went unanswered — that’s not okay.
Please reach out directly to help@jack.health if you're open to reconnecting. We want to resolve this fully and restore your trust, and we’re committed to doing better.
Reply from Jack Health
Thank you for the fantastic review! We’re happy to hear you appreciated our fast delivery and clear communication. We’re always here to help!
Everything was as expected.
June 11, 2025
Reply from Jack Health
Thanks for the great review! We’re glad everything met your expectations and appreciate you taking the time to share your experience.
Reply from Jack Health
Thank you for your kind words! We’re glad to hear you found everything easy and enjoyed the fast delivery. We appreciate your feedback!
Several times now I’ve had issues.
Several times now I’ve had issues.
This latest time was i changed address online prior to shipping but was informed i should’ve called?
Always seems to be a delay in receiving prescription however there is never a delay in you charging my credit card
June 13, 2025
Reply from Jack Health
We’re sorry to hear about your ongoing frustrations — this isn’t the experience we want for any of our patients. We understand how inconvenient it must be to update your address online only to find out that additional steps were needed. That shouldn’t be confusing, and we’ll be reviewing how we can make that clearer going forward.
As for the delay in receiving your prescription, we know how important timely delivery is — and you’re absolutely right that billing and shipping should feel equally seamless. We’re looking into what happened with your most recent order, and we’d really appreciate the chance to make things right.
Please don’t hesitate to reach out directly at help@jack.health so we can work through this together.
Excellent
Service is very fast and price is reasonable for one time purchase was very easy they answered all your concerns no extra payment for consulting definitely will be buy again
June 13, 2025
Reply from Jack Health
Thank you so much for your detailed and positive feedback! We're delighted to hear you found our service fast, affordable, and easy to use. It's great to know we could address all your concerns clearly. We look forward to serving you again!
They are legit and great to deal with !
June 12, 2025
Reply from Jack Health
This review is legit-imately awesome—thank you! We’re so glad your experience was great from start to finish. Always happy to help however we can.
Reply from Jack Health
Simple, efficient, discrete—sounds like we hit the trifecta! As for what else you can ask for… we’re still working on teleportation. Thanks for the 5 stars!
Drop in level of service
In general, I've been very happy with the services provided by Jack Health. Unfortunately, the level of service seems to have fallen off a bit. They did not send my prescription on schedule and did not respond to my enquiry. I had to follow up two more times before receiving a response which made my prescription over two weeks late. There wasn't any acknowledgement of their error or my inconvenience.
June 12, 2025
Reply from Jack Health
Thank you for taking the time to share your experience. We're truly sorry to hear about the delay with your prescription and the lack of timely communication — that's not the level of service we aim to provide, especially to someone who has otherwise been happy with Jack Health.
We’d really appreciate the opportunity to make this right. I will look into what happened, learn more about the situation, and reach out to you personally with a full explanation of where we fell short.
Thank you again for your patience, and we hope to regain your trust.
Joe
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