Jack in the Box Reviews 147

Jack in the Box decided to close the only store in my area at the end of August. I have reached out to Jack in the Box several times since then because this decision was made without warning to the people who live in this area. I believe that it is extremely deceptive of Jack in the Box that they did not give any warning of this so people can use their saved up rewards points, and even more deceptive that Jack in the Box continued to allow people to earn rewards points when they knew well in advance that this location would be closing and they would not be able to redeem these points. While many of my initial communications to Jack in the Box have been ignored, I am in communication with them right now, and it's clear that Jack in the Box does not feel a responsibility to compensate anyone for this issue that the closing of the Big Bear Lake location caused. They believe that since the points are still valid at other locations, then they can still be used. Going to the nearest Jack in the Box now involves driving for over an hour. There are still other fast food restaurants available to me in town, and if I did happen to find myself close to a Jack in the Box in the next six months before these points expired, then there would also be better options available to me as well. This could have been avoided with better transparency from Jack in the Box either allowing customers to redeem points prior to the store closure, or choose to dine elsewhere because their earned points would not be usable. It is extremely disappointing that Jack in the Box does not have a shred of respect for their customers and chose to treat them like this.

Fresh and well cooked patty. With jalapeno in my Junior Jack. Best eating low priced burger in America.

I was told that the advertised Jumbo Jack Combo Special was unavailable because they had run out of patties. I was told that Jumbo Jack Combo was still available but at full menu price. When I queried how that was possible, I was told the Jumbo Jack Combo special was made with a Jumbo Jack Jr patty and is smaller than the full-size Jumbo Jack. Did I misread the ad? It does not say Jumbo Jack Jr Combo. This shrinkflation is borderline crooked in my opinion. The advertised Monster Tacos came without tomatoes or sauce. I feel ripped off and when I complained I was met with take it or leave it attitude.

Saratoga Springs Ut location is new but I ordered online...arrived 5 min early at 9:28...order was to be picked up at 9:33...but its doors are locked ---Noone responds to me eventhough on the door it says lobby is open til 10pm. I called 3 times only to have phone picked up and dropped. I go through drive thru...only 2 cars in front of me...22 minutes yes 22... i wish I coulda left but 5 cars stuck behind me now in drive thru... I finally get to the window and see one person (young kid) running circles as if lost and others just standing there. How did it end... no napkins, cold floppy burger and me never to return again...i lived in Idaho eating jack box all the time...was excited to see this place but now it at worth jack... staying with Apollo Burger or Chubbys...

Has a wide menu, but the food I got wasn't very fresh and tasted off. The restaurant also didn't feel very clean, which was disappointing.

The 415 N Main St O'Fallon, Missouri Jack in the Box is the filthiest "restaurant" I have EVER been in. I ordered a Sour Dough Jack and it wasn't toasted at all and I threw it out.

My husband has trouble Victoria G in the morning at jack. I’m always on the phone with my husband when he tells her very clearly what he orders. She doesn’t care to repeat the order back. Has an attitude when told the food isn’t correct and that we payed already and there’s nothing todo. She made my husband pay 2x last time which came out to be $60 for two meals . And she still got it wrong. She had attitude that was just so ugly. They have also given us hard bread that shouldn’t be served. We give her the benefit of the doubt because it’s so early but come on ! This has happened 4 times. She needs to be removed from that position or fired. She’s incompetent. Dont go to jack in the box on rufe snow during breakfast hours.

I placed an order and it took them 40 mints to do my order it’s a small order cheese burger sandwich and a chicken sandwich , after all this wait I tried to give my receipt to the cashier and asked her if she wants to order I am welling to donate it I said it’s taking too long she went and ask the kitchen to prepare my order my chicken sandwich was very cold not even warm of course I am not going back again after all this long wait I learned my lesson they are not mean but the service is extremely slow and the food comes out cold may be the cheap prices

I made a pickup order through the app, paid for it, and received a confirmation email. My husband went to pick it up and they said they never got the order on their end. He waited around for an hour and still nothing. He had screenshots of the entire order and email, but they wouldn't help him at all. This was in Belton, Tx.

The Plainfield location has been a disappointment yet again. I waited over an hour for a simple order—a Spicy Chicken Combo and a Smashed Jack Combo—and when I finally got my food, it was already cold by the time I arrived home. Even worse, my fiancé became ill for several days after eating his meal. This location has only been open since July 14, 2025, yet the service has been consistently subpar from the very beginning. At this point, I cannot recommend this restaurant to anyone.

I tried their new Bacon Smashed burger and it was great. Lots of cheese and bacon. The double patty was very moist with a mild hint of pepper. Overall an excellent burger.
~BAH in ABQ, NM

So again today I make a trip to Jack in the box (#4600) again i'm this time they actually tell me that they don't do breakfast past 11:00 o'clock AMI placed an order I get up to the window to pay the girl says oh you have the mini tacos I was like no the mini tacos a number 21 a number one curly fries and large coat so she finally punches it in the computer then she goes and gives me a medium orange drink I again tell her no a large coke she fixes me a large drink I get it I pay wants me to go around to the number one waiting parking area so I do gentlemen comes out to bring us our food I inform him that it was supposed to be a regular coke not a diet Coke He takes my drink he goes inside he comes back out he he goes sorry I was at supposed to be a diet Coke or a regular Coke I said a regular coke I said by the way the tiny tacos was supposed to be plain not loaded and I handed him the tiny tacos he went inside a few minutes later the lady from the drive thru comes out she hands me the tiny tacos proceeds to tell me that I'm not getting my coke and that I am barred from coming to that Jack in the box and I looked at her and I said first off you didn't take my order you finally took it when I got it when I got to the window you messed up on my drink in there you messed up on my second drink you messed up on the tiny tacos and she just wasn't having it swinging her hands telling me that I'm barred i'm no longer allowed to come to that Jack in the box and walks away swinging her hands I travel all over the United States for Carrier Corporation probably 34 times a week I've never not once in my life had people treat me this way not being able to be served a number 21 it's ridiculous and for her to come out and say I'm barred for her mess ups her not doing her job but I'm barred from Jack in the box that's the most ridiculous crap i've ever heard of my life

I attempted to place a delivery order using the Jack in the Box app and selected Google Pay as my payment method. When I submitted the order, I received an error message stating that there was a problem processing my payment. I verified my information and tried again, only to receive the same error.

Despite both attempts showing as failed in the app, I immediately received two notifications from Google Wallet confirming successful payments of $33.19 each—a total of $66.38 charged.

I have not received an order confirmation for either transaction.

No order appears in my Order History in the app.

I contacted the store directly, and they have no record of any order.

To make matters worse, there is no way to reach Customer Support directly:

There is no phone number for customer issues—only a line in the T&Cs related to data privacy.

There is no live chat.

The only available form requires an order number, which I never received.

At this point, it appears that Jack in the Box has taken $66.38 of my money and delivered nothing in return, while I’ve spent over two hours trying to resolve this with no clear support path.

I am requesting an immediate refund for both charges.

i went to jackin the box and order a btrry smash jack when i got up to the window i said to the girl senior discount she said to me they only discount on drinks not on food ive never heard of such bull ONLY ON DRINKS so i did not receive a discount because i only order a hamburger

Worker too busy on phone or something only me and one other drive thru customer there was over 20 minutes waiting and then went inside to see about my order both orders sitting on table. Ask for refund would have to call in from somewhere to give it. NEVER GO TO JACK IN BOX AGAIN

I'm real skeptical about the tacos why it does not look like real meat it's a lot of people opinions on the Internet saying kangaroo meat cat food Purina dog chow well it made me don't want to eat these just ordered tacos why defamed us just tell us what their made of it's too mushy to be real meat doesn't even look like ground meat the taco meat in these tacos remind me back in the day where I grew up used to go up in oak Cliff at this old Mexican food restaurant that used to have a lot of dogs and cats out in the fence and then one week you pass by the dogs and cat would be gone because people said that they was killing the dogs and cat and putting them in their tacos and that's why they're tacos were so good I do not know but people stop going to this place because it is so true it would be filled with bunch of cats and dogs in their yards when you pass by The neighborhood and then the next week or two when you pass by that place walking there will be no animals in that yard and this is exactly what their meat used to look like soft just like this Jack in the box tacos

Took about 25min to order and after all that it blocked me for the fact that it thought I already had an account and then trying to change the password was another 25min ordeal and still did not accomplish anything. The whole thing was acting like an idiot.

The morning crew were excellent to my mother in law & I. We get together and start acting crazy all in good fun. And they put up with me and my crybaby stuff when my card was locked the whole time. Shift leader Jen. Julie & Blanca great cooks.

My experience was super great, my food was hot, I ordered a breakfast meal and Joanie took my order and greet me with a big smile and ask how my day was going, she definitely has great customer service.