Jack in the Box Reviews 147

THE APP CHANGED OR UPDATED AND BECAME MY WORST NIGHTMARE. I HAD POINTS THAT ARE NO LONGER THERE. NOW I HAVE TO INPUT THE BARCODE BY HAND. IT WAS BETTER BEFORE....WHAT GENIUS THOUGHT LET'S CHANGE IT AND MAKE LESS USER FRIENDLY? I DON'T KNOW BUT SOMETIMES I THINK PEOPLE IN THESE COMPANIES GET WILD HAIRS UP THEIR BUTTS AND DECIDE TO MAKE STUPID DECISIONS HOPING TO BE RECOGNIZED FOR SOMETHING GREAT! IF IT AIN'T BROKE, LEAVE IT ALONE BEFORE YOU BREAK IT! UGH!!! FOR THOSE OF YOU THAT READ THIS, YOU WILL PROBABLY FIGURE OUT I HAVE A PROBLEM WITH STUPID PEOPLE AND STUPID THINGS. I'VE HAD DOGS THAT HAVE MADE BETTER DECISIONS. ON A POSITIVE, JACK IN THE BOX IS VERY CONSISTENT WITH GIVING OUT MILITARY DISCOUNTS, EVERY LOCATION I GO TO IS ON POINT WITH THAT AND JACK STILL HAS GOOD PRICES.

First time I went to this Jack in the Box there was no one at the register, the young man cooking an order saw me standing there and politely said we'll be right with you mam and his smile was very pleasant. After he finished cooking his order he walked to the counter and said with a welcoming smile how is your day going mam when I said it was going okay he said well let's see if we can't make it ever better and then he kindly excused himself and walked to the left and within 4 seconds another young man was there at the register. Nathan (the cook) said have a great day mam and gave me another happy smile. No matter how busy or how much heat from the grills were this young man went over and above to make my visit well worth it. Because of Nathan, I will be telling all of my friends what a positive experience I had at this Jack in the Box and we shall all continue to visit and eat at the Jack in the Box on North Oracle/River Rd.

I hope Nathan reads this review as he truly deserves to be rewarded for his kindness.

Thank you Nathan

SarDea

The employee I tried to order from didn't even know about a discount Jack in the Box was offering and as a result, refused to apply the deal to the order I would have made.

I went to a Jack in the Box location and purchased a munchie meal. The signage at the drive through stated that the price was $6 after 9pm. It was 9:10pm. I informed the cashier of this at the window, she said that the price was now $8, and they "hadn't gotten around to changing the sign" and refused to honor the advertised price. This is illegal in the state of California, and I attempted to contact the corporate office, but for weeks now my messages have gone unanswered.

Was very hungry April 14, 2022. Online order at 1195 S Craycroft Rd, Tucson, AZ. I just setup my app, ordered from the app and drove to pick up my order. Got home approximately 1.5 miles from Jack in the Box. Parked in my drive-way, and started eating. The stuffed jalapeno taste was good, the outside of jalapeno looked terrible. The tacos ordered were the worse tacos I've ever had, i'm 53. They were soggy shells, the sides of the taco were smashed against each other. It was plain sloppy. The sad part of this incident, it's my 1st time trying Jack In The Box.

Jack in the Box, Hacienda Blvd just north of the 60 fwy.

I highly recommend checking your order before you leave the drive thru. I went to the drive thru this evening, 4/11/2022 and ordered my food.

When I drove up to the window I paid for my meal. Before I left I checked my order. The young lady, whose name on the receipt shows Amanda, forgot my tacos. When I informed her about her mistake she told me she did not charge me for it.

I became irritated because there are too many mistakes happening at this Jack in the Box, located on Hacienda Blvd just north of the 60 Fwy in Hacienda Heights, CA.

She asked me if I still wanted my tacos. I said yes. She asked me again if I still wanted to order my tacos. I said YES again because that was the first item I ordered, pay attention.

She then said "you know what? I'm not serving you". She then closed the window on me and walked away. Luckily there was a gentleman, who I believe may have been the manager, took my order and apologized.

I've seen videos of employees at various drive thrus doing this to customers for THEIR mistake. I believe I met my first "woke entitled" person. God help America if she is our future. Amanda, if you are reading this, you need to grow up. You are not meant to serve the public. Learn from the gentleman who understands "customer service". I Thank the gentleman for his professionalism

If I could leave a negative score, I would!

I have a complaint regarding one of the employees significantly associated with the Las Vegas store, in Whitney, off Boulder Hwy and Russell. I am not sure of his name, because the employee failed to give me a receipt, but he ended up stealing a $20 bill from me early this morning. He seemed to be a light skinned African American gentleman and was very young. He was working the drive thru primarily between 1-130am, on 04/02/2022.

This morning the total of my order was $21. I handed the gentleman a $20 bill and asked him to put the $1 and some change on my debit card. Unfortunately, however, he charged my card the entire $21, and pocketed the $20 cash. I did not have enough money in my bank account for the whole amount and am furious about this. I have to now open a report regarding this matter, as this is considered theft. On top of it, he got my order wrong. Something I didn't notice until after I got home.

This is extremely frustrating, and WILL NOT be returning to this location again, especially if this is how the employees behave towards their customers. This is not the first time I have had an issue with this store, but always gave it the benefit of the doubt. It's either my orders wrong or something is missing. This was the icing on the cake and has gone too far. I'd suggest not going to this location. There's much more I can say, but I'd rather save it for another time. Thank you for taking the time to read my review.

I didn't want to do this but, I have been calling now for two days and no one will answer the phone. I normally go through the drive through once or twice a week, and yesterday morning, I ordered my usual. When I got to my work desk and took the order out of the bag, I noticed that the container was not very warm. I ordered cheddar french fries. when I took the first bite, I could not believe what I had been served! The french fries had to be from the night before! They were hard, cold and very disgusting. There is "No way" that they could have been from the last twelve hours!!!! I'm so disappointed that this happened and still cannot believe that it did. Now it's "Do I ever go back"???????

DO NOT GO HERE, TERRIBLE!!!!!! I HAVE to give it star because I can't give it no stars. I have been there so many times for so many years and kept giving the so many chances because they are always messing up but the last few times we went (a lot of time between visits), I said that was it. The last time before this time, I complained and got an email from the manager offering me 2 free meals but I declined and just never went back. My husband really wanted breakfast jacks and I told him no but he insisted on giving them ANOTHER chance and it was another BIG MISTAKE. We used the app to place the order because it's normally so much easier and faster with all the other fast food restaurants but not this one. He placed the order, let them know we were on the way around 7:13 and waited in the drive thru to pick it up and all for them to tell us that we had to wait because the bacon was taking awhile to cook. Another worker came and told us that we had to wait because the eggs were taking awhile to cook, I mean really, make up you mind. This is happening while another worker that looks like a manager was out in the front pacing on the phone. No masks, no covid precautions at all, SUPER SCARY! The order came out around 7:40. Get home and the food isn't warm, there's hardly any eggs or bacon on the sandwiches, you know, the two things we were supposed to wait on!!! Go to Whataburger and pay the extra money because you will get great service and great tasting food, trust me, that's where we go because they always screw up here at this crappy Jack in the Box.

At 500 S Illinois St, Belleville IL jack in the box location, this happened to me:
I ordered a buttery Jack sandwich, which I didn't eat right away because I was driving. I go to eat my sandwich and there is no bacon or meat on my sandwich,  the only thing I requested extra were sauteed onions. I drove back to have my order fixed and to complain, the manager returns with my order, I ask and I  quote can I  have a  free desert or something with my order because I don't see how you didn't put the burger meat and bacon on my sandwich and I had to drive all the way back here to have it fixed. He says to me he is not authorized to do that, I ask is there no manager on staff tonight? He says he is the manager and goes on that he will not be giving me anything,  at all and that I  was rude, I said I was not rude I simply asked, I continued as he argues over me asking him for his name which he would not provide, he then goes on and says I'm holding up the line, I said that's ok, I'll just call corporate, he tells me back I'm calling them too, I'm calling the police you're holding up the line. I said that’s ok, you don't have to worry about me coming back and yes I'm calling corporate and I proceeded to leave.

I have been trying to call and place and order , but jack in the box doesn't answer the phone. I watched several cars go thru drive thru. I'm sitting at my hotel seeing customer after customer go thru drive thru and I can't order a pick-up. Never come here again, extremely disappointed watching ppl inside ignore you.

Jack in the Box is my go to. Very nice and quick service. Above all they keep clean always!

My family an I had lunch @ the JIB store # 8140. The employee that served us was Great!!! His name is Sean. He was very nice to all of us, even joked with my grand kids. He made our visit less stressful. We hope to see him @ that store next time we go in. Your company need's more employee's just like him. Very nice young man!!!!!!!!!!!

They made a fraud transaction from my credit card!

I’m currently in an overseas country and I’ve got a notification from my bank says that Jack in the Box company charged $27.46 of my credit card that’s why they blocked my card! Now I have to wait for a new card and I have to find a way to deliver it to where I am now! It’s totally pain in the a**! I ask everyone to stay away from these thieves!

ok today I got to jack in the box drive up and they were open. last week Sunday they were closed but there was no sign taped up in drive up . it was only about 330pm . which I find out today they are close a few weekend like that. so I then continue to order. and I order the fish deluxe sandwich. and diet cokes. which then they say they are out of diet cokes. :( . then I say tea instead. then when I get to the front the cashier tells me sorry I just found out were have run out of fish sandwiches. :( which I then order something else. the cashier was very very nice . I'm hoping the next time I go in they have fish sandwiches and diet cokes.

I go to this jack in the box 7th street and union hills it is close to my house. Their not busy during this covid 19 so you would think they could get the order right. We love their popcorn chicken and it's a good value and great taste. This time we got crumbs of chicken and we ordered the large . we ask for hot sauce and ranch in which we didn't get. Someone in the kitchen today doesn't like their job much or just don't care. We get home to crumbs of chicken.

Stanwood WA location keeps messing up orders vs. what is delivered at both in store and drive thru for no cheese orders fir my lactose intolerant wife. I am done trying. No more JITB fir us!

Ain't throwing stones, ain't throwing rocks,
Just keeping it real on this review of Jack in the Box,
Initially it was going to be a very poor rating
But honestly after my last visit that score i began debating,
Obviously they all improved quite a lot,
After giving my initial complaint some serious thought.
Gotta give credit where credit is due,
It's not all about negativity when uploading a review,
Even the food is better,
So I'm going to cancel sending JIB executives that dear John letter,
And instead congratulate their employees for doing much better!
Drive thru and all
These JIB employees on Birch in Calexico are now standing tall!