JackRabbit Reviews 2,132

Ordered a pair of shoes as a reward for my son achieving a running milestone. Ordered size 8.5 but they sent a size 7. When I contacted them they advised they sent the wrong pair and had since sold out of the proper size. I offered to accept any color but they said closest size was 6.5 despite website listing 9.0. They said website is wrong and shows inaccurate inventory. Multiple issues here : inaccurate inventory, improper shipping controls and failure to fulfill customer orders. Shoes exist on the open market. I ordered, now you deliver. That’s how it works. Fulfillment of costumer needs, not excuses for your mistakes. Imagine the positive reviews for making right after a mistake instead of seeking forgiveness and offering empty excuses. Should have known better than to trust an online store with no community loyalty. Will stick to local running store next time.

Don’t trust their ads. They will gladly sell you wrong inventory and demonstrate no ownership to fulfill order. Highly disappointing.

Really bad return policy!! I had to pay to send the shoes back. Will never buy again!

I've always had great experiences in the past, but the last pair of shoes I bought, based on a recommendation from the sales associate, have destroyed my feet. I have flat feet and overpronate, so I trust the professionals at this store. This time I was steered in the wrong direction. I ended up spending $149.00, give or take, for a pair of On Cloud Swiss shoes. I now have a pulled hip muscle, sore knee, and tendinitis in both feet. I brought these shoes to my podiatrist, and he suggested I throw them out.
It's too late for me to return these even with Jackrabbits generous return policy. I just wanted to give a shout out, that these shoes should not be recommended to anyone with flat feet who overpronate. I feel like I've thrown out a big chunk of cash, and I now need to go spend more.

Take it from someone who just had to eat $15 to ship back two pairs of shoes that didn't fit - only order from Jack Rabbit if you are absolutely sure that the items you are ordering will fit. Otherwise, I would strongly suggest buying from one of the many other online retailers which offer free return shipping. Penalizing someone for returning something that didn't fit is poor business practice.

Crappy return policies. Don't order from this company

They shipped to the incorrect address after I had followed up with a correct address confirmation email. Slow to respond to emails. Still waiting...for a response...and my package.

We received gift cards as presents for our daughter's birthday. Multiple valid gift cards are not working on their site. We know they are valid as we previously purchased a small item in store. I tried calling customer service and they are closed on weekends. I went into the store to ask about online store sale items and they rudely told me they are not honored. With so many options to purchase shoes online, there are much better vendors including Zappos and Amazon, Nordstrom, Bloomingdales, Macys, Shoes.com and ShoeBuy. I'll never buy from or visit JackRabbit again. They certain need a class in customer service.

Food OK service a lot to be desired main meal sides came about 5 min after we started meal. Creme brulee served with a soup spoon waitress leaning across table in front of diner to clear dishes. Not you would expect for a meal costing $182 will not return

I ordered an item December 31 and only received it January 24. It was poorly packaged and damaged on arrival.

I ordered a travel yoga mat for a trip and was sent the wrong item. Customer service made no attempt to remedy the situation in time for me to have a yoga mat for my trip. In general, customer service was extremely slow and unhelpful.

I would recommend avoiding this company if you want to be sure to have the correct item in time for an event and/or if you want helpful customer service

this is a great website and good for the shoe store.

Good luck getting any response from their customer support! A product I purchased from them was deemed defective, so I contacted them through email TWICE and also reached out to them via Facebook. No response whatsoever. It's been 5 days since my first email to them. I wasn't even trying to get a REFUND but rather to get an exchange. Will not be buying from them again--that's for sure!

I had a great experience, I was not rushed and was asked questions to understand my purchase. I wish I would have remembered the name of the seller. I am still greatful and I will be returning.

Thanks.
Johnny Bateman

Ordered some Nike running shoes that I needed by a certain date. TWO DAYS later, I get an e-mail saying the item is out of stock and my order has been canceled. The item is still showing in stock on the site. This is the internet age, folks. Get your inventory systems up to date. Very poor service.

Ordered the Vaporfly4% the day it came online. Today, 10/8/2018, they said they cannot find my order because it is out of stock. Is it because I selected free shipping instead of paying for shipping? I bet they gave away my order to someone else who paid for shipping. What a unreliable company... NO more order from your store. For future customer who reads this please pay for shipping to guarantee your order will be delivered.

Very knowledgeable, friendly.

Awesome product to massage the thighs and calves. Gives a deep tissue massage. It is perfect for what I was looking for.

Professional and very knowledgeable, friendly, and helpful staff