Jackson Grundy Reviews 129

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I purchased my property through Jackson Grundy and the experience was wonderful. My estate agent is Becky Toone and she is absolutely amazing. She was kind,polite and friendly and I felt at ease strai... See more

Company replied

Rated 4 out of 5 stars

From start to end their service delivery was extremely good. Olivia at the Duston branch maintained communication between us, buyers and both set of solicitors. Olivia shared up to date information... See more

Company replied

Rated 5 out of 5 stars

Effective sales marketing generated plenty of viewings by genuine buyers. Helpful team kept me informed during the process. Thanks to all members of staff who navigated the sales process - which due... See more

Company replied

Rated 5 out of 5 stars

I decided to sell my house in February, and throughout the entire process, Chris, Becky and Olivia have been incredible. From start to finish, they looked after me and made what could have been a... See more

Company replied

Company details

  1. Real Estate Agents

Written by the company

Jackson Grundy are an independent estate agency company, based in Northamptonshire, with 11 residential sales branches and 2 residential lettings branches. At Jackson Grundy, we believe in the successful combination of modern marketing methods, traditional values and local knowledge. Since our inception in 1994, we have continually strived to maintain the highest service standards, whilst simultaneously monitoring developments in marketing techniques. Our aim has always been to stay at the forefront of our industry in both these areas. Whether you are a Seller, Purchaser, Landlord or Tenant, our aim is to provide you with an unrivalled experience. We hope that our customers find us honest, friendly, highly motivated and most importantly, effective.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Helpful & friendly team!

Becky at Jackson Grundy was so helpful during the purchase of our house, we got really fast email & telephone responses, updates were always available. Thank you to the team for making the purchase of our first home such a lovely experience!

August 14, 2025
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your kind words. We’re delighted to hear that Becky and the team were able to make your first home purchase such a smooth and enjoyable experience. Wishing you many happy years ahead in your new home.

Rated 5 out of 5 stars

Highly recommended service

Although comprised of a small team, Jackson Grundy provided an excellent service and supported us through the house buying and selling process effectively and efficiently. We would highly recommend using their services.

August 5, 2025
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your kind words and recommendation. We're delighted to hear that our team was able to support you effectively throughout your buying and selling journey.

— The Jackson Grundy Team

Rated 1 out of 5 stars

Misleading information

Viewed a property with the branch at moulton for a lease hold property. First question we asked was do they allow pets to which the response was yes. We put an offer in on the property which was accepted and moved forward with the purchase. We later found out from the solicitors that pet where not allowed to be kept in property. We questioned the estate agent with regard to this only to be told the managed company had changed the rules but when we looked into this further we found out that they had never allowed pets. I had to rehome my dog because of the false information we received from this branch as if I had not carried on with purchase I would have been homeless. This is not the first time my family have had problems with branch. Would never use them again or recommend them.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

I used jackson grundy to sell my mother…

I used jackson grundy to sell my mother flat, they were absolutely amazing really helpful, very thorough, i didnt need to keep calling them as they made sure i knew what was happening all of the time, would recommend you use them Becky and the team are fantastic x

June 27, 2025
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your lovely feedback! We're so pleased to hear that your experience with Becky and the team was such a positive one.

Your recommendation means a lot to us – thank you again for choosing Jackson Grundy!

Advertisement
Rated 5 out of 5 stars

Excellent agents could not fault them

Becky and the team at Jackson and Grundy have been amazing in the sale of my mums apartment. Apartment sold really quickly and Becky kept me up to date throughout the whole process and even chased solicitors on both parties behalf. Chris who came to take pictures for apartment to go on market was so lovely ahd helpful. He explained things in great detail. Appolgies for my husband asking questions about the cobblers lol. I would not hesitate to reccomend Jacksons Duston to anyone literally could not fault them. Thank you so much for making the whole process easier for me.

June 19, 2025
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your kind words – we really appreciate you taking the time to share your experience.

Becky and the team in Duston will be so pleased to hear your lovely feedback. We’re delighted to know the sale went smoothly and that you felt supported throughout the process. I’ll also be sure to pass your comments on to Chris – he’ll be glad to know he helped make things clear and comfortable during the photography stage.

No need to apologise for your husband – we love the Cobblers!

Thank you again for your recommendation – it truly means a lot. Wishing you and your family all the very best.

Warm regards, Alex, Jackson Grundy

Rated 5 out of 5 stars

Excellent services

I recently bought a house through Jackson Grundy Estate Agents, and I couldn't be happier with the service I received. Their team was incredibly professional and supportive throughout the entire process.Communication was excellent, and they were always available to answer my questions. I highly recommend Jackson Grundy for anyone looking to buy a property!

May 15, 2025
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your kind words and recommendation. We're delighted to hear you had such a positive experience buying your home through Jackson Grundy. It was a pleasure to support you throughout the process, and we wish you all the very best in your new home.

Rated 5 out of 5 stars

Becky is great to deal with both as a…

Becky is great to deal with both as a buyer and seller, Becky responded quickly to any questions I had, and was always helpful. I wouldn’t hesitate to use Jackson Grundys Duston branch in the future.

February 20, 2025
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your kind words. We're so pleased to hear you had a great experience both buying and selling with us and look forward to helping you again in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service, continuous communication throughout the sales process.

February 26, 2025
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your kind words. We're really pleased to hear you were happy with the service and communication throughout your sale. It was a pleasure to assist you, and we wish you all the best in your new chapter.

Advertisement
Rated 5 out of 5 stars

The property sold quickly

The property sold quickly. Initial valuation visit was made within a couple of days, and guidance about the achievable price was helpful and realistic. Communication was good with weekly phone calls through to the point of completion.

March 1, 2025
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you for taking the time to leave such a lovely review! We're so pleased to hear your property sold quickly and that you found our pricing guidance and communication helpful throughout the process. It was a pleasure to assist you – wishing you all the best for the future!

Rated 5 out of 5 stars

Good experience when buying a house.

Good experience when buying a house.
Becky and Chris were great!
I can highly recommend Duston branch.

March 10, 2025
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you for your kind words! We're so pleased to hear you had a good experience buying your home, and that Becky and Chris were able to help make it a smooth process. We really appreciate the recommendation – wishing you lots of happiness in your new home!

Rated 5 out of 5 stars

Becky in the Duston branch was amazing…

Becky in the Duston branch was amazing 🤩 My mum found it very difficult to sell our family home but she was there every step of the way Amazing team.

February 6, 2025
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your lovely review. We’re really pleased to hear that Becky and the Duston team were able to support your mum through the move. Wishing you and your mum all the best for the future, and thank you again for choosing Jackson Grundy.

Rated 5 out of 5 stars

Becky and all of the team at Jackson…

Becky and all of the team at Jackson Grundy provided us with an exceptionally good service.Selling Mum's house from 150 miles away was challenging especially as the first buyer pulled out suddenly due to a National TV news report about the floods in Northampton. Mum's home was the other side of the town with no problem.
The team found a new buyer within 3 days which proved to be a smooth, successful and stressless process for us.

November 20, 2024
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We're so pleased Becky and the team were able to make what could have been a challenging situation feel smooth and stress-free — especially from a distance. Wishing you and your family all the very best, and thank you again for choosing Jackson Grundy.

Advertisement
Rated 5 out of 5 stars

Helpful, professional and kind

I’ve used Jackson Grundy twice now and my experience has been nothing but great. Excellent communication, professional, helpful and kind! Miranda was a star and kept us in the loop throughout the whole process.

October 23, 2024
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you for your lovely feedback! We’re so pleased to hear that you’ve had such a positive experience with us not once, but twice. We truly appreciate your continued trust in Jackson Grundy and wish you all the best for the future!

Rated 5 out of 5 stars

I’ve used Jackson Grundy 3 times now…

I’ve used Jackson Grundy 3 times now and every time they have been nothing but amazing. Becky has been amazing at keeping us informed throughout the whole process and Chris making the selling process smoothly. I cannot recommend them enough

March 4, 2025
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your continued trust in Jackson Grundy. We're thrilled to hear that Becky and Chris provided you with exceptional service throughout your experience. We truly appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Best agency

We would like to express our sincere gratitude for your invaluable assistance in purchasing our new home. The entire process was smooth and professional, and we truly appreciate your dedication and expertise.

A special thank you to Natalie Bowen for her exceptional professionalism and patience. Her support was instrumental in overcoming the language barrier, making us feel comfortable and confident every step of the way. We are incredibly grateful for her kindness and guidance.

We are delighted with our new home and deeply appreciate your excellent service. Without hesitation, we will gladly recommend your agency to anyone seeking a trustworthy and reliable real estate partner

December 19, 2024
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your heartfelt feedback. We’re delighted to hear that your home-buying journey was smooth and that our team, especially Natalie, was able to provide the support and guidance you needed.

Wishing you all the happiness in your new home. If you ever need anything in the future, we’d be more than happy to help. Kind regards, Alex - Jackson Grundy

Rated 5 out of 5 stars

5* to the Moulton branch

In August 2024, I instructed Jackson Grundy to list my property - The team were great at getting viewings booked in and we had sold within a month.

We had some issues arise as a result of the age of the property (Built in early 1800s) and this nearly resulted in us losing our buyers. Olivia, Lauren and Georgina were extremely helpful and comforted both the buyer and myself throughout the process.

We finally managed to complete during mid December thanks to Georgina's calm approach as she went above and beyond to keep all parties involved and informed.

Will certainly be using them again in the future 👍

December 16, 2024
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you for your kind words. We're so glad Olivia, Lauren, and Georgina could support you through the process, especially with the challenges of selling an older property. It's great to hear Georgina's efforts helped keep everything on track. We truly appreciate your trust in Jackson Grundy and look forward to helping you again in the future!

Advertisement
Rated 5 out of 5 stars

Just simply the best service

Just simply the best service. Very kind, supportive and understanding staff.
Nothing negative. Truly recommend!
Our sale wasn't smooth, but these guys there the best!
Thank you again!
Irma

December 18, 2024
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your kind words, Irma! We're so pleased to hear you had a positive experience with us, despite the challenges along the way. Our team is always here to offer support, and we’re grateful for your trust and recommendation. Wishing you all the best, and thank you again! 😊

Rated 5 out of 5 stars

Becky has been absolutely incredible…

Becky has been absolutely incredible throughout our journey- an outstanding example of what an estate agent should be. We were first time buyers, with quite little knowledge around how things work etc. Becky was incredibly approachable, always responded quickly and chased/ supported with anything and everything. I honestly cannot thank you enough. Would 100% use Jackson Grundy again in the future and that’s all thanks to Becky!! Thank you :)

December 17, 2024
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Thank you so much for your kind words! We’re so glad Becky could guide you through the process and make your experience as smooth as possible. It’s wonderful to hear that you felt supported every step of the way. We truly appreciate your recommendation and would be more than happy to help again in the future! 😊

Rated 5 out of 5 stars

Highly recommend

I have lived in Northampton since 2014 and moved house 3 times. Each time I have ended up using Jackson Grundy to either buy or sell and I can hands down say they are by far the best estate agents in Northampton. The communication, effort and friendliness is second to none. On this occasion I sold through them and Becky from the Duston branch handled the sale which without her would have been a very stressful process. She went above and beyond for us. When people complain about estate agent fees I can vouch to say Jackson Grundy are worth every penny and would highly recommend for selling your house!

November 18, 2024
Unprompted review
Jackson Grundy logo

Reply from Jackson Grundy

Wow — thank you so much for your amazing feedback and continued trust in us over the years! It really means a lot to hear that you’ve had consistently positive experiences. We’re thrilled Becky was able to make this sale as smooth as possible for you, and we’ll be sure to pass on your kind words. Thank you for your recommendation — we truly appreciate it! Wishing you all the best in your new chapter! 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look