Jackson-Stops Reviews 515

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, noting that they are kept well-informed throughout the process. Many highlight the excellent and professional service received, with numerous individuals appreciating the efficient and supportive customer service provided by the team. However, some customers were not happy with the overall manner of the staff, describing it as rude, patronizing, and unprofessional, which led them to choose other estate agents. A few other people also felt that certain requests, such as providing financial details just to view a house, were unnecessary and intrusive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great. They have constantly kept us informed, helped move the sale forward to completion in a very profe... See more

Company replied

Rated 5 out of 5 stars

Excellent and very professional real estate agency. Highly recommended. Senior professionals only, who know the business and work closely together. Great experience from reception to sales to manageme... See more

Company replied

Rated 5 out of 5 stars

Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of... See more

Company replied

Rated 5 out of 5 stars

All down to Laura and her expertise in handling properties to let. We absolutely admire her straight forward common sense approach to letting She handles the transition of properties with ease an... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Jackson-Stops was founded by Herbert Jackson-Stops in 1910. Since then, the business has grown from a single office in Towcester Town Hall to over 40 offices across the country. We are proud to be part of a prestigious national brand and, as a focused team, work hard to deliver a committed, personal service to our clients at all times, on an informed local level. Above all, we’re here to help. Should you be thinking of selling or letting or would just like some advice on the local property market, please get in touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

515 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

REALLY GOOD SERVICE

Very pleased with Jackson-Stops Estate Agents. They were very proactive in marketing & selling our property in Slough. They have a good on line presence and regularly updated us on viewings. It was easy to check on progress via their link. In particular, Teegan was proactive in the process and secured a successful sale.
Highly recommended!

October 25, 2024
Unprompted review
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Reply from Jackson-Stops

Hi, a wonderful review - thank you! We are happy to hear that you are very pleased with us and our services, and that you would recommend us. With best wishes from everyone at Jackson-Stops.

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Rated 5 out of 5 stars

Wimbledon office

I have used JS for letting and managing my property for over 20 years and they have always been excellent. The team makes a huge effort to ensure everything is going smoothly and gives useful advice and suggestions in the process. A special mention goes to Tom (lettings) and Jess (property management) for doing a brilliant job in a recent letting/re-decoration of the property.

October 3, 2024
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Reply from Jackson-Stops

We are delighted that you took the time to leave a five-star review about your experience with our Wimbledon office. Thank you. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Great company, lovely people.

Sam and all the staff very kindly went above and beyond to make my house purchase possible. Very happy to recommend. Delightful people, fabulous service, thank you.

October 31, 2024
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Reply from Jackson-Stops

Thank you so much for your five-star review, and we are pleased that you are happy to recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Helpful and diligent

The whole sales team at Jackson Stops - Ed, Sam, Emma and Kelly were so helpful with our recent purchase. They had scouted properties, and been good negotiators on our behalf. It felt like they took a real interest in helping us beyond our expectation. Highly recommend.

October 25, 2024
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Reply from Jackson-Stops

Thank you for your five-star review, and we are very happy to hear about your positive experience with your recent property purchase, and that you would highly recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 4 out of 5 stars

Individual service from Jackson-Stops in Lindfield

Freddie Dryden from the Lindfield office gave us great personal attention and followed through on all aspects of the sale. We had already tried to sell through another agent without success. Freddie sold the house within weeks and was diligent in communicating status of sales process and following up with the buyer enabling a relatively quick sale

August 1, 2024
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Reply from Jackson-Stops

Dear Alison, we are delighted to hear that you received personal attention and diligent communications when dealing with Freddie. We note that you experienced issues with a previous estate agent, and we are pleased that Jackson-Stops Mid Sussex was able to successfully get your sale over the line. With best wishes from everyone at Jackson-Stops.

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Rated 5 out of 5 stars

A huge thank you to Freddie and the…

A huge thank you to Freddie and the rest of the team at Jackson Stops Lindfield. Freddie helped us buy our dream home and assisted us through the whole process.
Freddie is professional, efficient and a thoroughly nice gent. Thanks again!

October 31, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Justine, we are delighted that the support you received from our team in Mid Sussex prompted you to wrote a five-star review, and that you found, particularly Freddie, professional, efficient and thoroughly nice. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Pimlico flat sale

We recently sold our flat on Sutherland Street through the Pimlico office and would highly recommend the team there. Their local knowledge, expertise and advice throughout the sales process was extremely helpful and saved valuable time and expense. When the first buyer could not progress, they quickly found a replacement and we managed to complete within the original timeframe. A big thank you to Harry, Hamish and Johnny - it was a pleasure working with you!

October 25, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Angus, a wonderful five-star review - thank you. It is heartening to hear that your experience with our Pimlico team was nothing short of a pleasure! With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Happily do it again...

I met Toby Whittome, a Director at the Jackson Stops office in Lindfield, at a neighbour’s Christmas cocktail party. As my wife and I were pondering selling our house the following spring/summer, I spent quite a few minutes peppering Toby with a number of questions. I immediately liked his manner – patient, detailed, humorous and tolerant of me chewing up his time away from the office.

We have now sold our house with Toby brokering the deal. Despite knowing that I was going to use him, we interviewed a number of other companies. None of them had the manners nor manner that I wanted in my partner for this deal. As a foreigner, I am fascinated about the strong opinions that homeowners or buyers have about property agents. The English system is far from simple and there are numerous opportunities to fail. Ours had the typical ebbs and flows but it certainly didn’t feel like it. Like anything you get what you pay for and I, possibly, didn’t pay enough so we got a steal. In fact, the process was seamless, lacked the gravitas of what a transaction of this size could have had and was just plain enjoyable…except for the moving of possessions part. I queried Toby robustly about his strategy and the process and ultimately deferred to him despite having worked in property in the past.

I would strongly suggest you use Toby and his team. He may not tell you what you want to hear but he will tell you what he knows. If that is not what you want to hear or he sounds uncertain, that is the reality of the market, the process, the English system and he will still know more than you do. You are in good hands. I should know. Best of luck.

September 1, 2024
Unprompted review
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Reply from Jackson-Stops

Hello and thank you for a wonderful review of your experience with Toby at Jackson-Stops Mid Sussex. Yours was a detailed review, that we hope demonstrates the lengths Jackson-Stops goes to in ensuring transparency and professionalism remain at the core of what we do. We are delighted that selling your home was seamless and, in your own words, just plain enjoyable, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Great help from Emily

Great help from Emily, really appreciate her. She is an asset to Jacksons stop

October 11, 2024
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Reply from Jackson-Stops

Dear May, we're so pleased that Emily provided you with great help - thank you for leaving a five-star review. With best wishes from everyone at Jackson-Stops.

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Rated 5 out of 5 stars

Excellent service from Jackson Stops

We sold our house through Jackson Stops, Bury St Edmunds, finally completing earlier in the year.
Throughout the rather prolonged process (caused by complications in the chain) the agent, Rosanna Diaper couldn’t have been more helpful. She worked very hard to keep the chain together and constantly kept us in the picture.
Of all the professionals we dealt with, she was the one who “went the extra mile” and in our view was mainly responsible for steering the process to a satisfactory conclusion.

February 6, 2024
Unprompted review
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Reply from Jackson-Stops

Hi, and thank you for your five-star review of our team at our Bury St Edmunds branch. We are delighted to read that Rosanna went the extra mile, and that all of the staff you dealt with were professional. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Jackson-Stops in Bury St Edmunds

Jackson-Stops in Bury St Edmunds, and especially the wonderful Ro, provided an excellent all-round service.

Friendly and supportive, they kept us well informed and we felt they were really there for us throughout the process. We got great advice and recommendations and we would recommend them without hesitation.

April 12, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Kerry, we are so pleased that you would recommend our services, and thank you for your five-star review. You felt out team was friendly and supportive, and that is a wonderful thing to hear. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Wimbledon office

Wimbledon office: Very attentive professional and to the point. Definitely a go-to agency fir goid options.

October 9, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Marialuz, thank you for taking the time to leave a review for our Wimbledon team, and we are pleased to hear that they were attentive, professional, and that they are your go-to estate agent. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Our experience of buying with Jackson…

Our experience of buying with Jackson Stops was second to none. Anthony was friendly and helpful for both of our viewings, and an excellent communicator. He really pushed to get our purchase through, and this made a real difference to the speed of sale. If we were to ever list our beautiful new home, we would certainly choose Jackson stops.

September 16, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Frances, a wonderful five-star review - thank you. We are very pleased to hear that your experience was second to none, and that Anthony was friendly, communicative, and that he really pushed through your sale. We are also delighted to hear that you would use our services in the future. With best wishes from everyone at Jackson-Stops.

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Rated 5 out of 5 stars

They accomodate me well and very…

They accomodate me well and very helpful on me, they answer my question as much as they can

July 24, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Angelo, thank you for leaving a five-star review about the experience you had with us. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I highly recommend the Bridport branch…

I highly recommend the Bridport branch of Jackson-Stops. Philip and Michelle handled the sale of my property with enthusiasm and a professional attitude backed up by a good administration team.

October 2, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Will, a lovely five-star review - thank you. It is good to hear that the team at Bridport & Dorchester dealt with you with enthusiasm and a professional attitude. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Jackson Stops was always very…

Jackson Stops was always very straightforward with us, and attentive to our needs.

September 23, 2024
Unprompted review
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Reply from Jackson-Stops

Dear KE, it is good to hear that the service you received was attentive and straightforward. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Customer Service Management Agency

Dealing with Peter Boguszewicz
from the Managing Agency has been a pleasure. He was professions and well informed. It was great that Peter was very attentive to our queries and happy to provide info we were not aware of - as well as prompt follow up responses.

September 12, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Ezzie, thank you for taking the time to leave a five-star review for Peter and the service you received. We are pleased to hear that you were dealt with promptly. With best wishes from everyone at Jackson-Stops.

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Rated 5 out of 5 stars

A great team - informed and efficient

The team (Kelly, Emma and Sam) were excellent to deal with throughout the purchase process. They were always responsive and good communicators - positive and able to provide clear answers to our questions. The house guides (Camilla and John) were also engaging and informed. I would have no hesitation recommending the team.

August 13, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Richard, a wonderful five-star review - thank you. We are delighted to hear about your responsive experience with us, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Thank you!

Toby and his team at Lindfield were enthusiastic, professional and helpful at what was a somewhat difficult time for me. They handled the sale of my late parents' house with compassion and care.

I'm a natural cynic and pessimist when it comes to estate agents, but was very happy to be able to change my mind.

August 29, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Karen, thank you for your five-star review, and we will pass on your kind words to Toby and his team. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Fantastic team

Fantastic team. Kept me informed throughout and managed the sale process from start to finish without drama. Could not have asked for a better experience

September 6, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Richard, a wonderful five-star review - thank you! We are very pleased to hear that you could not have asked for a better experience. With best wishes from everyone at Jackson-Stops.

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