Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I approached Jacuzzi Ireland (Dublin ) branch in July and met a lovely chap called Craig , I had seen 1/2 other tubs but his sales pitch was excellent. He never took my number and left me alone while... See more
Company replied
The whole team at All Weather Leisure Shrewsbury were really helpful and friendly. The wet test of 3 different spas with Shannon was relaxed, professional and so useful in making a decision. They... See more
I’ve had a great experience recently with Jacuzzi UK. Both James, in the head office, and our technician Daren have been brilliant, very deserving of the 5 star review. Our issues were resolved quick... See more
Company replied
Company details
About Jacuzzi®
Written by the company
In 1956, a Jacuzzi family member developed rheumatoid arthritis. To reduce the child’s pain, the Jacuzzi brothers used their extensive knowledge of hydraulics to create a hydrotherapy pump, known as the J-300.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
8 Turnberry Park Road, Gildersome, Morley, LS27 7LE, Leeds, United Kingdom
- 01132727430
- customercare@jacuzzi.co.uk
- jacuzzi.co.uk
4.2
Great
1K reviews
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jacuzzi, Poplars toddington
From the start, Anne and Colin made us feel really at ease. There was no hard sell and we were left to browse until we needed some advice. We decided on a J335 Jacuzzi model as it had the infrared lights for my back. Anne came round before the delivery to see where it was going and to check that it would lift over the house ok. The install was seamless and we were shown what did what and were told , if we needed any additional help to just call. All in all a brilliant company to deal with.
June 6, 2025
Reply from Jacuzzi®
Dear Mr Jenkins,
Thank you so much for your thoughtful review! We're thrilled to hear that Anne and Colin made you feel comfortable from the start and that your experience was pressure-free and supportive. The J-335 is a fantastic choice—especially with the infrared therapy features—and we're glad it’s already making a difference for you.
It’s great to know the pre-delivery visit helped everything go smoothly, and that the installation met your expectations. We truly appreciate your kind words and look forward to being here for you whenever you need us. Enjoy every moment in your new Jacuzzi® spa!
Kind regards,
Jacuzzi Customer Care Team
John and Cat were first class
John and Cat were first class.
Really helpful, talked through the status of the tub and got the job sorted!
June 11, 2025
Unprompted review
Reply from Jacuzzi®
Dear Simon,
Thank you for your kind words! We're so pleased to hear that John and Cat provided first-class service and were able to get everything sorted for you. We'll be sure to pass along your feedback to them. If you need anything else, we're always happy to help!
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Neil,
Thank you for the great feedback! We're glad you were pleased with the service and speedy delivery. We look forward to serving you again!
Kind regards,
Jacuzzi Customer Care Team
I had a problem, the lady on the phones helped me.
I had a problem that I needed to get some bromine granules, but there were none available. The lady I spoke to understood that I would have to pay double the amount in postage as I needed the steps straight away. She helped me by giving me a voucher.
June 10, 2025
Reply from Jacuzzi®
Dear Karen,
Thank you for sharing your experience! We're sorry to hear about the initial difficulty finding bromine granules, but we're really glad our team was able to assist you. It's great to know the voucher helped offset the additional postage, and we’ll be sure to pass your kind words along to the team member who supported you. We truly appreciate your understanding and look forward to helping you again in the future.
Kind regards,
Jacuzzi Customer Care Team
I called to place an order for…chemicals
I called to place an order for replacement chemicals and spoke with James Goodison who went above and beyond what I deem to be a standard level of customer care. A lovely bloke who is clearly passionate about looking after his customers. Excellent!
June 9, 2025
Unprompted review
Reply from Jacuzzi®
Dear Mr Brown,
Thank you so much for your wonderful feedback! We're delighted to hear that James provided such exceptional service — it's great to see! We’ll be sure to pass along your kind words to him. We really appreciate your support and look forward to helping you again soon!
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Dritan,
Thank you for the great feedback! We're so glad to hear you're loving your product — that’s exactly what we love to hear. Enjoy, and don’t hesitate to reach out if you need anything!
Kind regards,
Jacuzzi Customer Care Team
James Goodison went beyond and above…
James Goodison went beyond and above for your company helping me source a part for a friend of mine who had lost her husband and was having problems with her shower
June 8, 2025
Unprompted review
Reply from Jacuzzi®
Dear Susan,
Thank you so much for sharing this. We’re truly grateful to hear how James went above and beyond to support you and your friend during such a difficult time. His dedication to helping others reflects the values we strive to uphold every day.
Please don’t hesitate to reach out if there’s anything else we can do.
Kind regards,
Jacuzzi Customer Care Team
Fantastic support and customer care
Fantastic support and customer care. Spoke to James who dealt with our issue promptly and professionally. He also then helped us with our maintenance for our J-335 which is what was causing the issues from the onset. Highly recommend
May 20, 2025
Unprompted review
Reply from Jacuzzi®
Dear Nat,
Thank you for your fantastic feedback! We're so pleased to hear that James was able to resolve your issue promptly and professionally, and that he provided helpful guidance with the maintenance of your J-335. It’s great to know the root cause was identified and addressed. We truly appreciate your recommendation and are always here to support you!
Kind regards,
Jacuzzi Customer Care Team
I ordered my hot tub from but was let…
I ordered my hot tub from but was let down by my paving being cancelled which put a hold on delivery. The staff there gave me a number of a guy called Martin who came and did a brilliant job of laying it.
The staff at Jacuzzi Manchester, Mark, Phil and Steve were all very helpful, friendly and patient from me ordering it to it being delivered. Great guys. Thank you.
June 3, 2025
Reply from Jacuzzi®
Dear Lesley,
Thank you for sharing your experience! We’re glad to hear that Mark, Phil, and Steve provided helpful, friendly, and patient service throughout your hot tub order and delivery. It means a lot to us to know our team made a positive impact. Enjoy your new hot tub, and please don’t hesitate to reach out if you need anything else!
Kind regards,
Jacuzzi Customer Care Team
AMAZING!!
As a new owner of the Jacuzzi J475, I was feeling a bit overwhelmed trying to understand the chemical routine. James took the time to walk me through everything step by step, answering all my questions with patience and clarity. Thanks to him, I now feel completely confident managing the water care and maintaining my spa properly. Thank you 🙏
May 12, 2025
Unprompted review
Reply from Jacuzzi®
Dear Chrissy,
Thank you so much for your fantastic feedback! We’re delighted to hear that James took the time to guide you through the chemical routine and helped you feel confident in caring for your Jacuzzi J475. Providing patient and clear support is exactly what we aim for. Enjoy your spa, and if you ever have more questions, we’re here to help!
Kind regards,
Jacuzzi Customer Care Team
Easy to order and delivered swiftly.
June 5, 2025
Reply from Jacuzzi®
Dear Stephen,
Thank you for your feedback! We’re glad to hear that ordering was easy and your delivery was swift. We look forward to serving you again soon!
Kind regards,
Jacuzzi Customer Care Team
Great experience
Great installation service with lots of advice about ongoing care of the jacuzzi. We bought our tub from Bents and the salesperson couldn’t help us enough.
May 20, 2025
Reply from Jacuzzi®
Dear Michele,
Thank you for sharing your great experience! We’re so glad to hear the installation went smoothly and that you received helpful advice for caring for your Jacuzzi. We’re happy you had such supportive service all around. Enjoy your new tub!
Kind regards,
Jacuzzi Customer Care Team
Repair
Great communication from first contact to repair visit, John is great guy, polite efficient and knowledgeable obviously lots of experience and if I ever need a repair again I would ask for John, brilliant.
June 5, 2025
Unprompted review
Reply from Jacuzzi®
Dear Tony,
Thanks so much for your kind words! We’re thrilled to hear that John made such a great impression — polite, efficient, and knowledgeable is exactly what we aim for. We’ll be sure to pass on your praise to him. If you ever need any more help, just ask — we’ll be happy to assist!
Kind regards,
Jacuzzi Customer Care Team
Ordered yesterday and arrived today
Ordered yesterday and arrived today. First class and always quality products. What more can you ask for. Thanks
June 3, 2025
Reply from Jacuzzi®
Dear Daniel,
Wow, thanks for the awesome feedback! Fast delivery and quality products are what we aim for. We’re glad you’re happy with everything — that means a lot. If you ever need anything else, just let us know!
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Michael,
Thanks so much for the great feedback! We’re happy to hear ordering was easy and the delivery quick. If you need anything else, just give us a shout!
Kind regards,
Jacuzzi Customer Care Team
Engineer - John
Engineer was John, he was superb. He quickly identified what the problem was (faulty pump) and replaced it. He also fixed the bottom rail of our tub. Highly recommended!
June 4, 2025
Unprompted review
Reply from Jacuzzi®
Dear Ian,
Thank you so much for your wonderful feedback! We’re delighted to hear that John was able to quickly identify and fix the issue, and that you’re happy with the repair work on your tub. We’ll be sure to pass on your kind words to him.
Kind regards,
Jacuzzi Customer Care Team
They need to answer the phone
Had a problem with my order. Tried to change it after 5 minutes. It took 2 days to get through after sending emails , filling in the inline form. Leaving voice mails. I now have to reject the order when it is delivered. Not great
June 2, 2025
Reply from Jacuzzi®
Dear Duane,
Thank you for sharing your experience. We’re very sorry for the difficulty you had getting through to us and for the frustration caused by the delay in addressing your order change. We understand how important timely communication is and regret that we fell short this time.
Please be assured we are reviewing our processes to improve responsiveness. If you would like, please reach out directly to the team on 0113 272 7442, and we’ll do our best to assist you promptly.
Thank you for your patience and feedback—it helps us improve.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Sophie,
Thank you for your kind words! We’re delighted you had a positive experience with our friendly team. If you need anything else, just let us know!
Kind regards,
Jacuzzi Customer Care Team
Very quick and efficient.
June 2, 2025
Reply from Jacuzzi®
Dear Mrs Mellor,
Thanks so much for your feedback! We’re glad to hear you found our service quick and efficient. If you require anything further, please do not hesitate to reach out!
Kind regards,
Jacuzzi Customer Care Team
Amazing support again 'engineer' Mark.....
Amazing support again Mark.....
Mark visited us, in Manchester, to make a small repair to the mats in our swim spa and as always he was fantastic. Not only is his work of the highest quality but he is just a pleasure to have around and always happy to help with any queries/support. Thank you Mark and thank you Jacuzzi.
May 30, 2025
Unprompted review
Reply from Jacuzzi®
Dear Sara,
Thank you so much for your kind words! We're thrilled to hear that Mark provided such fantastic support once again — he truly is a valued member of our team. We're glad the repair went smoothly and that he could assist with your queries while making the visit a positive experience.
We’ll be sure to pass along your thanks to Mark — it will mean a lot to him. If you ever need anything else, we’re just a call away!
Kind regards,
Jacuzzi Customer Care Team
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