Jade Finance Reviews 

154
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, guiding them expertly, and keeping them well-informed at every single step of the entire loan process. People consistently appreciate the extremely fast response times, highly professional support, and exceptionally smooth, stress-free application journeys from start to finish. Some reviewers were not happy with unexpected fees or notable communication gaps during their financial applications. Clients specifically mentioned instances where potential loan options were not thoroughly discussed upfront, surprise broker fees appeared late in the stage, and procedures occasionally faced frustrating delays impacting credit.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful representatives who make... See more

Service

Customers had positive experiences with service, frequently highlighting fast loan approvals, smooth... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers found support teams... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the entire process is... See more

Response time

Consumers find response time to be positive, highlighting fast updates and prompt answers to questions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience from start to finish with a successful home loan application with Khane. When others said it couldn't be done they figured it out. Communicating with me every step of the way, would... See more

Rated 5 out of 5 stars

Luke Buckby made the whole process flow so smooth, working in with our equipment provider and ourselves. It was such an easy process and Luke was always there if I had questions and very knowledgeable... See more

Rated 5 out of 5 stars

Worked rhys at jade finance to secure a loan for a motorbike. Very fast response. Plenty of communication and very easy to deal with. Helped throughout the whole process and was always able to answer... See more

Rated 5 out of 5 stars

Josh went over and above to assist with any questions and explained anything that I may have had any issues in understanding. All responses where answered in a extremely short time period, shoul... See more


Company details

  1. Finance Broker
  2. also in
  3. Car Finance and Loan Company
  4. Loan Agency
  5. Non-Bank Financial Service

Written by the company

Our team compares loan options from over 60+ lenders to find you the best deal in the market so you can focus on getting your dream asset faster. Unlike typical lenders who leave you with a large amount of paperwork, only to then be let down by long waiting times, we work for you to save time, hassle and frustration. At Jade Finance, we provide our clients with a seamless process and ensure that you're able to enjoy your new asset sooner. Sourcing workable business finance solutions and cheap personal loan options can be time-consuming, confusing and in many situations – discouraging. Navigating your own way through the complexities of today’s financial sector can be challenging for even the most finance-savvy person. And who’s got the time to wait endlessly ‘on hold’ to get loan quotes from enough banks and lenders to ensure you’ve got the best deal! With no obligation to accept any offered loan amount, we make the process easy and hassle-free. Interested? Give our team a call on 1300 000 008 or head to www.jade.finance


Contact info

4.8

Excellent

TrustScore 5 out of 5

154 reviews

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4.8

All reviews

(154)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Really easy to deal with

Really easy to deal with, any problems we ran into with our application were sorted quickly keeping our application moving along without an issue. Extremely happy

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding help

Cannot thank Matt especially at jade finance. After the banks letting us down, Matt went above & beyond to help us get our dream caravan. His communication was outstanding, fast response with msging/emails/& phonecalls. All documents sent through swiftly with payment details etc....I would highly recommend the team at jade finance.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

David and Aaron were excellent to work with. They found us the best finance option for the purchase of our caravan. They were friendly and really easy to work with throughout the entire purchasing process. I would definitely recommend them and use Jade again in the future.

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Communication

I found the communication between myself and Matt was outstanding, Matt listened to what my budget was and he found the best loan for my situation which made this transaction easy . I would work with this company in the future

September 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Jade Setting The Standard

The guys at Jade made my purchase so simple, extensive knowledge of the finance industry cemented a highly competitive deal, with very little input.

Want to remove the stress of applications, choosing a provider, choose Jade first.

September 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Dream come true

Dave and the team helped me so much with my finance, they explained everything until I understood it all. Always kept in contact with updates, hassle free, really polite, well mannered, and knowledgeable!
Big props to Aaron who done all the hard work for me and made it a really good experience for me
Highly recommend these guys!

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Life changers!!!!

Jack and the team worked hard and beyond expectation to secure the loan for my liveaboard. Thank you guys for helping to change my life.
Jack, you are a steely eyed missile man!!

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

We purchased a new carvan and needed…

We purchased a new carvan and needed some financing! They were pleasant and very helpful we had Daine Petty he was great he help me with the whole process right through to the end and guided me through the process right until my finances were deposited into my acc ! Thanks so much Daine we pick up our new carvan today ! 😎 julie

September 16, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

Excellent service received from Josh, when organising finance to purchase a new van, from the time I did an online enquiry I couldn’t have asked for better service, he certainly made the whole process very easy, continually gave updates and advice and got us a great interest rate too! It was a pleasure having him organise everything for us and our new van He certainly went above and beyond our expectations.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Such an easy process

Such an easy process.

Chris and his team made the experience pain free. I highly recommend to everyone. Will be using again in the future

August 25, 2023
Unprompted review
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Rated 5 out of 5 stars

The whole process was so easy

The whole process was so easy from first contact to the money in my account. The representative that I dealt with took me through step by step and was happy to answer any questions I had. I would highly recommend Jade Finance and will use them again in the future if I require further finance.

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Can’t recommend highly enough

Went above and beyond as always, always keeping me up to date of where my application was, never hesitate to use them for finance. Best service and can’t recommend highly enough

March 1, 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Applied for a small loan, merely as a comparison. Have been approved by a much larger company but was comparing rates. Only gave me email address and phone number received an email, no phone call to say it was rejected. Can only surmise it was the size of the loan which was rather small.
Poor experience will not recommend or use again.

January 12, 2023
Unprompted review

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