James Porter & Son Reviews 

577
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, patient, and welcoming during store visits, ensuring that every visitor feels completely valued and supported. Many buyers note that team members provide genuinely helpful guidance without ever applying heavy sales pressure or rushing important decisions. Some reviewers were happy with the remarkably fast delivery services and the secure, beautiful packaging provided for online purchases. Consumers also deeply appreciated receiving thoughtful personal touches like handwritten thank you notes included directly inside their shipments. People frequently highlight that the overall service consistently exceeds expectations from start to finish.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning quality and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their deep product knowledge and... See more

Service

Customers had positive experiences with service, frequently highlighting the knowledgeable staff, fast... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting a fantastic experience with... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb and highly patient staff who allowed me to try the watch on three separate occasions and smiled each time. Lovely folk, very knowledgeable. Zero notes. I can happily recommend this establis... See more

Company replied

Rated 5 out of 5 stars

My partner and I visited James Porter & Son today and we were served by the most helpful, patient and lovely Sarah Gillan. We spoke at length about what engagement ring I wanted and we found the perfe... See more

Company replied

Rated 5 out of 5 stars

The team at James Porter and Sons are absolutely brilliant. I have now just purchased another watch from them and the reason is because JP& Sons are so trustworthy and really good at their job. Simon... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely incredible experience working with Allan. I was trying to source a limited edition Nomos and emailed them through their website. I live in the United States and although I was wo... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Repair Service
  4. Watch Repair Service
  5. Watch Store

Written by the company

James Porter & Son is a family-owned jewellery and watch specialist with three dedicated boutiques located in Glasgow's world-famous Argyll Arcade. Founded over 160 years ago, it is one of Scotland's oldest businesses and is now in its 5th generation with great-great-grandson Simon Porter at the helm. With a rich heritage spanning over a century, this independent establishment has built an unshakeable reputation as one of Scotland's premier destinations for diamond engagement and wedding rings, high-end jewellery, and luxury timepieces. The name James Porter & Son is synonymous with quality, trust, and impeccable craftsmanship. Beyond the glittering displays, what truly sets James Porter & Son apart is their unwavering commitment to customer service. Knowledgeable and friendly staff offer personalised consultations – in-store and online – guiding clients through the process of selecting or even crafting the perfect piece for any occasion, be it an engagement, anniversary, or a gift to mark a significant milestone. With a premier e-commerce platform, James Porter & Son offers a seamless and intuitive online shopping experience with stringent security measures guaranteeing safe transactions and backed by a dedicated customer support team, ensuring timely deliveries and hassle-free returns. Situated in the bustling metropolis of Glasgow, yet offering an oasis of luxury and serenity, James Porter & Son is not merely a store—it is an experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

577 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(577)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another success!!!

Yet again James Porter & Son came up trumps! A perfect present for my friend's special birthday. Packaged so nicely and delivered very speedily!! What fabulous customer service!

August 16, 2023
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Reply from James Porter & Son

Always a pleasure Maureen! :)

Rated 5 out of 5 stars

The entire experience was smooth

The entire experience was smooth, and I couldn't be happier with the watch I received.
Also appreciated the regular updates on the status of my order and the timely delivery. The watch arrived well-packaged, ensuring it was in pristine condition.
Thank you to the James Porter & Son's team!

July 11, 2023
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Reply from James Porter & Son

Thanks Ivan! Glad you are happy with your order and we hope we can assist again in the future :)

Rated 4 out of 5 stars

This jewelry store stands out for its…

This jewelry store stands out for its commitment to ethical sourcing and sustainable practices. I was delighted to discover their collection of ethically sourced gemstones and responsibly crafted jewelry, allowing me to adorn myself with beauty while supporting a worthy cause.

July 17, 2023
Unprompted review
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Reply from James Porter & Son

Thank you Eliza!

Rated 5 out of 5 stars

Excellent service and information

Excellent service and information, next day delivery and watch 100% - fully recommend and would use again.

July 25, 2023
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Reply from James Porter & Son

Thank you Stefan! We look forward to assisting again in the future :)

Rated 5 out of 5 stars

Seiko SPK17K1 Ltd Edition

This watch was sold out pretty quickly. I put my name on the waiting list just in case and to my delight more stock came in and I was contacted to see if I still wanted to purchase the watch.
A very happy customer and top service.

July 21, 2023
Unprompted review
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Reply from James Porter & Son

Thank you Prem! Glad you are enjoying your purchase! :)

Rated 5 out of 5 stars

I recently got in touch with a enquiry…

Modifying my previous feedback (2/5) as after a couple more days my email was replied and I made the purchase I was looking for.
Great service and a very happy customer now.

Previous feedback :
I recently got in touch with a enquiry on a watch but my emails were ignored.
I am still waiting for a reply.

July 16, 2023
Unprompted review
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Reply from James Porter & Son

Thank you for the feedback. We did reply to you on Sunday and I have forwarded the email over you again incase it has ended up in your junk folder.

Rated 1 out of 5 stars

I have not received the watch yet as…

I have not received the watch yet as you informed me that you are waiting on confirmation of stock from supplier. Seems a little early to ask me for a review (Twice).
You need to teeqk your automated customer journey to exclude people who have not received the product yet. Thanks

July 1, 2023
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Reply from James Porter & Son

Thank you for your constructive feedback on this issue. We are aware that our system sends out automated review requests and we are in the process of amending the timing of these requests.

Rated 5 out of 5 stars

Excellent service

Ordered watch pre-order. Delivered on time with links already adjusted based on my wrist size.

June 29, 2023
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Reply from James Porter & Son

Thank you for the feedback! Glad it was worth the wait :)

Rated 5 out of 5 stars

Seiko 5 reissue SRPK17

Thought I’d missed this Seiko as it seemed to sell out on release, but very happy that James Porter managed to find one, kept in touch about delivery dates and now it’s on it’s way. Delighted with the service, thank you all!

June 30, 2023
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Reply from James Porter & Son

Thank you Keith! If there is anything else we can help with in the future, please don't hesitate to get in touch :)

Rated 5 out of 5 stars

Easy and hassle free dealing with

Easy and hassle free dealing with. Placed my order and James Porter & Son made the rest. Article was sent by UPS, well packed, they even wrapped in additionally in their own paper - really appreciate the extra effort. Highly recommended!

July 1, 2023
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Reply from James Porter & Son

Thank you Phillipp! Glad you are happy with your order. If we can assist with anything in the future, please get in touch! :)

Rated 5 out of 5 stars

The process of buying the watch online…

The process of buying the watch online was easy, it arrived the following day and was well wrapped (from my experience this is not always the case with other outlets)

July 3, 2023
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Reply from James Porter & Son

Thank you John! Glad you are happy with your order :)

Rated 5 out of 5 stars

A great experience

Prompt delivery, and lovely extra touches - watch bracelet perfectly sized, gift wrapping, made this experience extra special. Would definitely buy here again.

June 30, 2023
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Reply from James Porter & Son

Thanks for the review Chris! Hope we can assist again in the future :)

Rated 5 out of 5 stars

Excellent service

Excellent service, many thanks to Claire for her patience and assistance with my purchase.

June 27, 2023
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Reply from James Porter & Son

Thank you Peter! We wish you well to wear your latest addition to the collection :)

Rated 4 out of 5 stars

I'm constantly amazed by the sheer…

I'm constantly amazed by the sheer uniqueness and remarkable craftsmanship of the jewelry from this store. The quality is superb, the design is captivating, and their fast delivery ensures you won't have to wait long to enjoy your extraordinary purchase.

June 9, 2023
Unprompted review
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Reply from James Porter & Son

Thanks Sophia, this feedback is truly lovely to hear :)

Rated 5 out of 5 stars

Fantastic

Very efficient and David is extremely professional

May 31, 2023
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Reply from James Porter & Son

Thank you for taking the time out to leave us a review! Glad we could help and hope we can do so again in the future :)

Rated 5 out of 5 stars

Laura at Janes Porter was so helpful…

Laura at Janes Porter was so helpful and made choosing the right ring such an easy process. We wanted to have a look round to compare other rings and prices in Argyll Arcade and she said that was fine but that we’d ‘be back’. And we were!!! The service was above excellent and we would highly recommend Laura and James Porter. Thanks Laura

May 28, 2023
Unprompted review
James Porter & Son logo

Reply from James Porter & Son

Thank you so much for such a lovely review! Glad we would be of assistance and we hope we can help again in the future :)

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