James and Rose Reviews 

992
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are consistently delighted by the stunning craftsmanship, beautiful designs, and exceptional comfort provided by the products. Many people emphasize that the custom items fit their living spaces perfectly and exceed their initial expectations. Reviewers also note that the professional delivery team is polite, punctual, and very helpful with setting everything up. Furthermore, some people mentioned that the friendly staff provided excellent guidance and patience throughout the entire design process. Buyers truly appreciate the smooth communication and the reasonable turnaround times experienced from start to finish.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing immense satisfaction with the exceptional... See more

Quality

Customers consistently note positive experiences with quality, praising the exceptional craftsmanship,... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and knowledgeable throughout the entire purchasing... See more

Service

People report positive experiences with service, highlighting the friendly and professional assistance... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that items arrive on time and as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our second purchase from James & Rose! We wanted an ottoman to go with our bespoke corner sofa and it was with us within a few weeks, again made to our exact specifications with an efficient and prom... See more

Rated 5 out of 5 stars

We couldn’t be happier with our experience with James & Rose! From start to finish, the service was absolutely fantastic, friendly, professional, and genuinely passionate about what they do. Our new... See more

Rated 5 out of 5 stars

From our first email response through to the delivery of our new corner sofa, ottoman, and 2 occasional chairs, the team at James & Rose were brilliant. We chose to visit their small but perfectly for... See more

Rated 5 out of 5 stars

We have recently taken delivery of a second sofa. All the furniture we have had from James & Rose is stylish, comfortable and of high quality. Prices are very reasonable for a bespoke product. All t... See more


Company details

  1. Sofa Store
  2. Furniture Maker
  3. Furniture Manufacturer
  4. Furniture Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

Based in the heart of Lancashire, James and Rose specialise in hand built bespoke upholstery and sofas in the finest English traditions. All our pieces are lovingly crafted in our small workshop. Very much a family run business, we have a small team of dedicated individuals who put lots of pride and passion into everything they do. Every piece we create is handmade to your specifications, using only the finest quality materials and craftsmanship. So if you are looking for your perfect handmade sofa, you're in the right place. Every piece we create is handmade to order offering unprecedented levels of choice, ensuring our customers receive exactly what they desire. Here at James and Rose we don't mass produce, all our sofas are tailored to your requirments and specifications. Our bespoke sofas are available in hundreds of styles, leathers and fabrics. From start to finish we deal with each customer as an individual. From design to delivery, you will be in constant contact with our workshop as we create the sofa of your dreams. We ship with precision and care to all locations, and have had many clients within the UK, Europe and internationally. Built to last a lifetime we never compromise on quality and craftmanship, with over 25 years of industry experience we guarantee the quality of our products is second to none.

James and Rose - Bespoke Upholstery at its Finest.

Written by the company

Made from Scratch - Just for You!
Based in the heart of Lancashire, James and Rose specialise in hand built bespoke upholstery and sofas in the finest English traditions. All our pieces are lovingly crafted in our small workshop. Very much a family run business, we have a small team of dedicated individuals who put lots of pride and passion into everything they do. Every piece we create is handmade to your specifications, using only the finest quality materials and craftsmanship. So if you are looking for your perfect handmade sofa, you're in the right place. Every piece we create is handmade to order offering unprecedented levels of choice, ensuring our customers receive exactly what they desire. Here at James and Rose we don't mass produce, all our sofas are tailored to your requirments and specifications. Our bespoke sofas are available in hundreds of styles, leathers and fabrics. From start to finish we deal with each customer as an individual. From design to delivery, you will be in constant contact with our workshop as we create the sofa of your dreams. We ship with precision and care to all locations, and have had many clients within the UK, Europe and internationally. Built to last a lifetime we never compromise on quality and craftmanship, with over 25 years of industry experience we guarantee the quality of our products is second to none.
British at its Best
British Upholstery is the best in the world... if we do say so ourselves. From frames to finish all of our sofas are lovingly crafted with pride and passion, by our dedicated team, in our small workshop in Preston, Lancashire. You won't find any imports here. All of our pieces from start to finish are made by-hand in our little workshop. At James and Rose we are very much a 'family', literally in some cases. From upholsters who've been at the job for 30 years, to youngsters learning the trade, our attention to detail is second to none. We aren't a big national retailer, we havent got huge showrooms, so if your one of our customer you aren't just another number. From start to finish we deal with each customer as an individual. From design to delivery, you will be in constant contact with our workshop as we create the sofa of your dreams. Here at James and Rose all our sofas are bespoke, they are made to order and unique to you. This gives you full control and choice when it comes to your sofa. Size, style, colour, leather, fabric… everything is all chosen by you. We hand build the frames from carefully selected beech timber. The fully sprung seat back and arms combined with the best quality high resilient upholstery foam offers fantastic comfort. A combination of traditional skills and the best available upholstery components combine to create a stunning piece of workmanship which will last a lifetime. Once your a customer of James and Rose, your a customer for life. Our customer service is unprecidented, even years down the line if you have a problem with your James and Rose sofa give us a call and we'll happily help you sort it out. So if you want to begin creating your unquie James and Rose sofa, give us a call on 01772 702855
Be Happy :-)
Ordering online can be a daunting task, especially when it comes to something as big as a sofa, but don't worry we've got you covered. If you were to order from ourselves, we do offer a ‘Happiness Guarantee’. Our delivery drivers will arrive, set the sofa up in your house, let you have a sit, a feel a touch and we are so sure of the quality of our sofas, if you ordered, we delivered and you weren’t 100% happy we would fully refund your deposit and take the sofa back. This is a gurantee we offer to all of our customers, and if there is any problem with your sofa we couldn't resolve, we would be happy to refund you in full. Thankfully we’ve never had a disappointed customer yet.
Lifetime Guarantee
We are so proud of the quality of our sofas we offer a 'Lifetime Guarantee' on the construction of all of them. All the frame and structure of our sofas are covered for their entire lifetime. If something was to go wrong all you'd have to do is give us a call and we will always help you out. Our guarantee also stretches further than that, if you have any problems with your sofa at all from a popped button, or low and behold a spillage, if you get in touch we will do our best to advise and assist. We'd never abandon one of our customers, if you bought your sofa last week or a decade ago, we'd always try to look after you.

Free Delivery, Lifetime Guarantee and our 'Be Happy' Promise to you.

All part of the package at James and Rose

All part of the package at James and Rose
The majority of our mainland UK deliveries are FREE, and carried out by our own drivers. We send two men to each delivery, who will be happily set up your furniture and make sure everything is OK. The will also take away any an all packing. We are so proud of the quality of our sofas we offer a 'Lifetime Guarantee' on the construction of all of them. All the frame and structure of our sofas are covered for their entire lifetime. If something was to go wrong all you'd have to do is give us a call and we will always help you out. Our guarantee also stretches further than that, if you have any problems with your sofa at all from a popped button, or low and behold a spillage, if you get in touch we will do our best to advise and assist. We'd never abandon one of our customers, if you bought your sofa last week or a decade ago, we'd always try to look after you. Ordering online can be a daunting task, especially when it comes to something as big as a sofa, but don't worry we've got you covered. If you were to order from ourselves, we do offer a ‘Happiness Guarantee’. Our delivery drivers will arrive, set the sofa up in your house, let you have a sit, a feel a touch and we are so sure of the quality of our sofas, if you ordered, we delivered and you weren't 100% happy we would fully refund your deposit and take the sofa back. This is a guarantee we offer to all of our customers, and if there is any problem with your sofa we couldn't resolve, we would be happy to refund you. Thankfully we've never had a disappointed customer yet.

Contact info

5.0

Excellent

TrustScore 5 out of 5

992 reviews

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5.0

All reviews

(992)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff had all the information and…

The staff had all the information and brochures we needed .Did not pressure in to sale but advised on everything we asked.Also said to go home measure and think about want we really wanted .
Very professional , helpful and the furniture itself is very well made .
Would recommend to anyone

September 1, 2026
Rated 5 out of 5 stars

Great sofas, great service!

Right from our first visit to the showroom, the experience with James and Rose was excellent. The team was incredibly helpful in guiding us through the different models and fabrics, making the whole process of choosing the right sofas much easier.

We were given a clear idea of when to expect delivery and were kept updated throughout. Everything arrived on time, and the delivery team carefully set up the sofas in the room of our choice.

The sofas themselves are absolutely lovely—stylish, extremely comfortable, and a perfect fit for our lounge. The quality of the fabric and the finishing are superb, and the overall craftsmanship really stands out.

We are genuinely delighted with our purchase and would like to thank the entire team at James and Rose for such a smooth and pleasant experience. Highly recommended!

August 3, 2026
Rated 5 out of 5 stars

From the start with Holly in the show…

From the start with Holly in the show room helping to find the sort of sofa we wanted and fabric , Tony coming to the house to measure for our perfect fit also going through our choices. The guys were on time delivered with care and took all packaging. Five star service and beautiful sofas I highly recommend this company.

June 29, 2026
Rated 5 out of 5 stars

We found these guys on google and so…

We found these guys on google and so happy we did! Couldn’t be happier with the sofa it’s so beautifully made and comfy at the same time and also looks amazing in our home! Couldn’t recommend them enough!! We went into the showroom picked every last details and 9 weeks later they delivered to us no problems what so ever

July 13, 2026
Rated 5 out of 5 stars

James & Rose - fantastic sofa business

Everyone at James & Rose was a complete pleasure to deal with. We are absolutely delighted with our beautiful sofa, matching stool & large window cushions which fit our window seat perfectly!
The whole process, from visiting their showroom, ordering samples, and then finally placing our order was so easy.
We cannot recommend this lovely family business highly enough.

June 30, 2026
Rated 5 out of 5 stars

Excellent!

The furniture is lovely! We are so pleased with the sofas and the service we received, I can’t fault the company. They were recommended by a friend who couldn’t fault them. Excellent! Totally recommend.

June 23, 2026
Rated 5 out of 5 stars

Third order with James & Rose

Third order with James & Rose amazing service from start to finish as always and couldn’t be happier with are dining chairs and stools for our kitchen island. Would highly recommend if you are looking for high quality, unique products.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Bespoke sofas

From first contact on the phone to the delivery of our sofas the service has been impeccable. Holly was very knowledgeable, polite and patient when deciding what we wanted. They kept in contact and delivered on time. Both of the delivery guys were very considerate of our home and the installation of our sofas. The sofas are of exceptional quality, really comfortable and look great.
We are extremely pleased with our new sofas. Would highly recommend

June 23, 2026
Rated 5 out of 5 stars

Great Furniture

We were able to order furniture we wanted - sizes of sofas were measured to fit within our room, and made for us.
The designs are very good and comfortable.
It was delivered on the day given to us.
It is receiving compliments from all those that use it!

June 15, 2026
Rated 5 out of 5 stars

Beautiful hand made high quality Sofa

Beautiful hand made high quality Sofa purchased from James and Rose which we are very delighted with.
End to end process was fantastic right from our initial telephone enquiry to Sofa delivery…A great pleasure to deal with an excellent family run firm who undoubtedly pride themselves on superb quality, customer service and competitive pricing.
Highly Recommended.

June 8, 2026
Rated 5 out of 5 stars

Exceptional quality product and service

Exceptional quality and will go to great measures to make sure the customer is happy with the product and service.

Tony and his team are exceptional. I won’t shop anywhere else for my furniture. If James and Rose can do it they will have our business every time.

May 21, 2026
Rated 5 out of 5 stars

Amazing from start to delivery thank…

Amazing from start to delivery thank you so much Hollie and all the team . Absolutely love our Zara corner sofa and coordinated cushions designed by Hollie. Delivery guys was very helpful, friendly and give us a first class service very respectable . Would highly recommend getting one made bespoke it’s beautiful.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic 3-Seater Chestfield Sofa with Excellent Service

I bought the 3-seater Chestfield sofa during a sale for £1,100, with delivery to my home in South West England. From start to finish, the whole experience was excellent.

Customer service was provided by Holly, who was polite, efficient, and genuinely helpful. The sofa itself is absolutely gorgeous—it’s made with fabulous mixed leather and fabric, and you can really see the craftsmanship and high quality in every detail.

I’ve now had the sofa for a year, and I still feel great about the purchase—comfortable, stylish, and clearly built to last.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service with a smile

From our first email response through to the delivery of our new corner sofa, ottoman, and 2 occasional chairs, the team at James & Rose were brilliant. We chose to visit their small but perfectly formed showroom, and Tony guided us through the process of building up our bespoke furniture. Great value for money, beautiful, handmade furniture, and a lovely, friendly team.

March 25, 2026
Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish - highly recommended. The choice and flexibility of options is amazing and we are extremely happy with our new sofa. What really stood out for me is the customer service we received. One of the team were always available to guide us through every step and answer our many questions. Thank you James and Rose!

March 5, 2026

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