James Lane Reviews 

Service received from Gloria from the Caringbah store was great, very helpful and patient whilst we were tossing between lounges. Only rating a 3 as I’m waiting to get my lounge.

Great service & communication received at Maroochydore store.

Product itself is good and as described but delivery experience was horrible. Delivery drivers were extremely lazy, refused to unload the item and my partner was forced to do there whole job for them despite being charged $140 for delivery.

It was agreed that today delivery of bed frame from James Lane and Mattress from Sleeping Giant. However, only bed frame was delivered late afternoon without mattress.

The guys were great, early delivery and had the bed put together in 20 mins. Took all the rubbish away. Highly recommend!

Right on time and super efficient delivery team

Ashlee, and the James Lane team made replacing my parts so very easy, fast and with kindness and understanding. It’s been a long time since I’ve experienced such helpful and great customer service! Thank you!

Live tracking was great, polite delivery staff arrived on time, unpacked, assembled the bed, took all their rubbish away, updated with plenty of warning. Lovely product. So impressed.

Delivery guys were On time, quick, polite and efficient. Awesome job 💪🏼😊

I bought 6 of the Parma dining chairs which I needed urgently for a styling. Dylan was exceptional with his customer service and got everything organised in no time. Definitely coming back for more, the chairs are beautiful.

Both delivery guys were fantastic!

Great, lush products and excellent service. Staff let you browse in peace and very helpful when you ask for advice.

Great price. Great product. Great staff at the Logan store. Excellent after sales care. Nothing was too hard with the multiple team members I dealt with at the Logan store. The distribution team were also great. Communication was excellent throughout. Had a damaged base, exchanged, delivered and unpacked within 3 day. Thanks again.

I have always had a very good experience when shopping at James Lane Alexandria NSW. I have bought a beautiful couch actually 2 over the years & recently bought a single matching swivel chair . Mark was so helpful & a delight to be served by . Informed & polite honest no hard sell always loved James Lane furniture quality products.

I recently had a disappointing experience purchasing from James Lane.
I completed an online order and paid in full after entering my delivery details, with no clear indication that additional freight charges would apply. After the purchase, I was contacted and asked to pay a further $304 for delivery, which was unexpected and not transparently disclosed during checkout.
I was also later informed that the item is not currently in stock and would need to be pre-ordered, with an estimated arrival months away. At the time of purchase, the product appeared available, and this delay was not communicated.
Overall, this experience felt misleading in terms of both total pricing and stock availability

We went to James Lane, on Saturday. We went to the Alexandria store. Mark was the most amazing salesperson, he answered every question, was very pleasant and knowledgeable. I wouldn’t hesitate in recommending him, if needing to buy a new sofa.

Stacey was very friendly and knowledgeable, she stepped through the process. The lounge was also amazing and great colour choices

Great service and friendly

James Lane team! If there was an extra star in 5 stars, I would select that.
From the moment of walking in to the show room and meeting Will, the service, communication and support from order through delivery to has been absolutely exceptional. And the actual product is such high quality - we love, love, love. Thank you!