Jamesmichelle Reviews 

Beautiful merchandise & EXCELLENT customer service! A trustworthy business that stands behind their products and customer satisfaction is a PRIORITY!

I love this brand. I get many compliments on the pieces I wear and I’m happy to always share the brand w others due to its durability. I can also now say the customer service is exceptional too. I recently had a small item issue. JM was very quick to resolve the matter. Thank you JM! I’ll keep coming back

great experience with this company. Little slow in communication but they fixed the problem.

I truly appreciate all of you, I absolutely 💯 love all of my jewelry & pretty much all of your pieces in general! Your company has the upmost respect & really cares for their customers & that is really awesome so I will definitely keep on ordering from you guys!!!! ❤️😊💍

I love my new bracelets! I haven't had them long enough to attest to how long they will remain gold, but they are heavy (in a good way, they don't weigh you down) and well made. Will be purchasing some more pieces soon.

I had been watching/following James Michelle on Instagram and like several of the pieces. I finally pulled the trigger and purchased a chain and the chunk heart pendant. Just two days later the chunky heart pendant went on sale for 40% off which was a big savings and i had not received my pendant yet. i reached out to the company and received an AI response back that adjustments were not possible. Then i received an email back from a live person saying they understood my dissapointment and would be crediting back my account the difference. This acting made my day, locked in my committment to the brand! Since then i have received my pendant/chain and love it, prompting me to order a bracelet :)

When I had a concern with a necklace I had purchased their team was quick to reply. The service I received was timely and excellent. Customer service with some companies seems to be a thing of the past, but not with James Michelle Jewelry. Will be purchasing with them again!

Excellent customer service when I had a slight issue with the chain. JM promptly replaced and shipped the new product. Can't say enough about their standing behind the products they sell.

I placed an order and reached out within the same hour to cancel it — before it had even shown as fulfilled in their system. I even sent a screenshot proving the order was still unfulfilled at the time. Customer service refused to cancel, claiming the order was "already on its way," despite the status clearly showing otherwise. Since James Michelle handles fulfillment in-house (not through a third-party logistics provider), there was no real reason a same-hour cancellation couldn't have been processed — it should have taken less than a minute.

The order shipped anyway, and now I'm being pushed through a full return process, including a $6 return fee, for something I tried to cancel before it ever left their warehouse. It feels less like a genuine shipping constraint and more like a policy designed to make cancellations difficult, hoping customers won't bother returning items they no longer want.

I've asked for the return fee to be waived given the circumstances and am considering a dispute with my bank if this isn't resolved fairly. Disappointing experience from a company that markets itself as customer-focused.

Follow up: Absolute worst customer experience ever. They did not "follow up". I have received no such email. The customer service rep gave nothing but flimsy excuses that made little to no sense. As someone who has built Shopify sites and backend for ecommerce businesses the excuses I was given as to why they couldn't cancel, simply were not true. I don't appreciate being lied to or given the run around.

I got the heart necklace and 22" and I love it. It isn't heavy and it is made very well. I am very proud to wear this. I am 100% happy. I got it fast and it was exactly what the picture showed.

Very pretty and quality is excellent! Size is representative of piece advertised. Shipping was fast. Great experience! Love supporting women who kick ass in the business world.

Great company to work with, I had a problem and they were very understanding and quick to fix it!!! I HIGHLY recommend this company

Fantastic customer service. Love the jewelry but when I had a need, the JM team responded and helped immediately. Will refer them often!

Best customer service I have ever experienced. I unfortunately had an issue with a piece of JM jewelry, I emailed their customer service and they immediately, without any back and forth hassle sent me a replacement free of charge. Could not recommend JM more.

Amazing Customer Service!!!! They stand behind their products!!! Will continue to buy from them!!

Great customer service! Although I have not yet received my order, customer service was happy to help me retroactively apply a bogo code to my purchase. Doing the right thing goes a long ways. I’m excited to get my order and be a continued customer! ❤️

I can’t say enough nice words about James Michelle!!! Not only is their jewelry beautiful and high quality, their customer service is top not notch too! A piece of jewelry I ordered didn’t fit me and they went above and beyond to make sure I had the perfect fit. They sent me a new necklace! Thanks James Michelle, for taking care of me so quickly and without hesitation! Quality service guaranteed!!!

I have so much to say…first, the James Michelle pieces are beautiful! They are of upmost quality. I have purchased multiple pieces and get compliments on them constantly. I wear them everywhere! I have purchased pieces for co-workers and for my daughter. Again, the pieces have incredible quality and are just beautiful in design.

I just dealt with their Customer Service Department for the first time and I am blown away by their kindness, efficiency, promptness and the fact that they TRULY stand by their word on their pieces. That alone, should make anyone a repeat customer. Teodora, was a blessing. You can tell James Michelle takes the time to train their people correctly. Teodora, went above and beyond with her kindness and exceed my simple expectations 10 fold!

Thank you again for the wonderful customer service and the joy your well crafted, well thought out, BEAUTIFUL pieces bring to all those who get to wear them.

Sincerely,
J. Robb

I was gifted a bracelet from James Michele through a friend, I loved the bracelet so much that I ordered me another one different style, of course. I had a lot of compliments on my bracelets one being my sister who then placed an order of a set of three bracelets. Then I ordered two more bracelets one for me and one for a gift for my mother-in-laws birthday coming up. I’m so impressed with quality of this jewelry. It’s beautiful it makes a statement it catches eyes. we had some confusion with my last order. I simply emailed and expressed my concern. Customer service immediately was on top of things and made the issue right I felt they went above and beyond you don’t see that with customer service these days I highly recommend James Michele, jewelry for personal use and gifting, family, and friends. Wonderful little company to do business with.

Great company and even better customer service! I received a gift for my birthday and the jewelry was a bit small so I reached out to the company for an exchange. The customer care rep, Alyssa, was so sweet and sent the new items so quickly!

Definitely recommend this company!