Jane Clayton & Co Reviews 

Great range, good communication, prompt delivery by reliable courier, fabric very well packaged and on roll.

Lovely customer service team. Took a while for my order to be despatched.

Excellent, efficient service with the speediest delivery and best price available. Would highly recommend!

placed my order before the stated deadline for Christmas delivery, however the items were not delivered as expected.

On 17 December, I was advised in writing that the company would urgently confirm whether a revised delivery date of 5 January could be met, and that I would receive a written update the following day. That update never came.

Despite follow-ups, there was no confirmation or clear communication. Missing a delivery deadline is frustrating, but the lack of follow-through and failure to provide promised updates is what has been most disappointing.

If there are delays, I would expect clear and timely communication, particularly when customers have ordered within the advertised delivery timeframe. Based on my experience, I would be cautious if delivery timing is important.

Great website easy to order and good value products. Always quick to arrive and have never have any issues . Reliable

I ordered a headboard for a bed. It was supposed to be delivered at the beginning of December. It’s now 23rd Dec. I’ve just called and was told it would bre despatched in the first week of January.
The lady I spoke to said that they normally let people know when there’s a delay. Apparently they fell behind in the department that makes them. They made the decision on 16th Dec and should have let me know, but didn’t. Which left us no time to make other arrangements.
The lady I spoke to said they would let me know when it was despatched.

Excellent website giving maximum choices for wallpapers & fabrics.
Prompt delivery.

Quality products! Fast delivery! However, and this has happened to me twice before, outlet fabric ordered wasn't available despite being shown as available on the website. Still waiting for refund! Very annoying. But will use JC & Co again. Please sort this issue!

The delivery never arrived and I was informed that it was left in a post office a 2.5 hour round trip away.

Made numerous calls to head office in the first instance about measuring requirement. Took 2 weeks to return calls .Ordered wallpaper in October and it finally arrived last week, December, not acceptable .I think everyone works from home !

I saw this carpet online and searching for a good place to buy it. Found Jane Clayton had lots of good reviews. So ordered it over Black Friday deal. It was busy time but the company kept me updated with delivery date and time. Delivery was super prompt and the carpet wrapped so well when it arrived. Such nice quality, thick and timeless neutral colour. It was exactly what I was looking for. it only needs a couple of days to sit flat and I love it so much, highly recommended. :) Will return when I need more home decorations.

Easy website and great to get free samples as need to see and feel fabric.

I actually only orderd a sample of wallpaper which I found to be different and attractive. It came quickly and it's good to see how it might look on the wall if chosen and choose paint colours, fabrics etc.

Delivered very quickly. Good service.

Fantastic service. Ordered just delivered next day.

Amazing quality and incredible customer servce

Jane Clayton offers an exceptional range of products for creating beautiful home interiors. Their selection is wide, stylish, and of consistently high quality. I am especially grateful for their efficiency when delivering orders to Lithuania — everything always arrives quickly and smoothly. Thank you for the excellent service!

I ordered a fabric and when it arrived the colour, texture and pattern looked completely different. When I emailed them to return the product they said that I should have ordered a sample and that they don't offer refunds. I understand this policy for slight differences but this is a totally different fabric. Blaming the consumer feels totally inappropriate when the image misrepresents the product.

I need to return wallpaper as we bought two just in case.

I have emailed without any response.
The package doesn't come with any paperwork that you can use to return any items not wanted or needed.
This makes the return a longer process and impacts upon your time!

I have emailed but no response. Emailed again today hopefully hear any response or reply that would be good customer service.
I wouldn't order again from Jane clayton as its not known when you place your order you only have 14 days return and that you have continuously chase them for a response. Also you have to pay the return amount yourself. 000611307
This is my order number if anyone is able to help.
Yes still no email from them. Terrible customer service
I would never recommend this company to anyone.
They take your money and then that's it. Zero