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Jane Plan Reviews 

6,604
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,255 reviews, reviewers had a great experience with this company. Customers frequently appreciate the helpful customer service team and polite drivers who ensure that monthly food orders arrive promptly and intact. Many consumers find the structured meal plan remarkably easy to follow, noting that the diverse portions help them achieve steady results without ever feeling hungry between meals. Some reviewers were not happy with the extremely heavy delivery boxes and the recurring difficulty of opening the tight plastic meal covers. Others noted that certain dishes tasted rather bland or repetitive, while a few people experienced unexpected delivery delays or damaged packaging during transit.

What people talk about most

Product

Consumers find product to be a mixed experience, as reviewers reported successful weight loss and praised the... See more

Quality

Customers consistently note ambiguous experiences with quality, expressing satisfaction with tasty soups and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that while many consumers praise prompt... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting prompt assistance and... See more

Staff

People report positive experiences with staff, noting that advisors and telephony teams are consistently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Varied choice of meals, could do with bigger choice of vegetarian options. Two of the dishes had just one small piece of meat, which was disappointing, but rest had fair amount. Meals were tasty.... See more

Company replied

Rated 4 out of 5 stars

First, I think the range of foods in excellent, allowing me soon to decrease a couple and increase others according to my taste It certainly make mealtimes very simple and certainly satisfying M... See more

Company replied

Rated 4 out of 5 stars

I like the meals, breakfasts are good. Not too fussed for snacks, no calorie information on packs, However biggest bugbear is the difficulty in opening microwave packs especially with arthritic ha... See more

Company replied

Rated 4 out of 5 stars

Im starting my Jane Plan journey tomorrow. I wonder what the cooking times are for the porridge oats. I usually do mine in the microwave for 2 minutes. Would this be okay? I found the box too heavy... See more

Company replied


Company details

  1. Weight Loss Service
  2. also in
  3. Fitness and Nutrition Service
  4. Food Producer
  5. Meal Delivery
  6. Online Pharmacy
  7. Wellness Program

Written by the company

We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.

Jane Plan

Written by the company

Healthy meals delivered
We deliver perfectly portioned meals straight to your door, saving you time and headspace.
Keep hunger at bay
Eat the right amount of calories each day without compromising on your favourite dishes.
Expert advice
Support from Nutritionists 7 days a week, live events and an online hub packed with advice.

Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

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Replied to 99% of negative reviews

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3.8

All reviews

(6,604)

2,194 reviews in the last 12 months

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Rated 3 out of 5 stars

Just my personal view

The reason l cancelled my subscription is because of a couple of reasons one the price just to expensive out of my budget and l thought the payment l made was for the whole 4 months my mistake on that. Second as most important was the fact that alot of the meals had spice and pepper black pepper which can not tolerate spice and black pepper makes me sick, l tried the mushroom pasta just to check cause l thought that wouldn't have spice but it did, if you can eat all the seasoning stuff that is fine and l am sure it is nice for those who can.

October 18, 2026
Rated 2 out of 5 stars

Didn't enjoy the food

Didn't enjoy the food. Found it expensive as having to buy fruit and veg to bulk the meals. Very disappointed. Happy they had theb5 day free trial offer.

October 18, 2026
Rated 5 out of 5 stars

An easy way to lose weight- at last!

The instructions are simple and easy to follow, and the choice is fantastic. So convenient to keep at room temperature. I have the starter pack this time but am looking forward to making my own choices for next month. Some really tasty dishes and I particularly like the choice of breakfast options. The soups are also delicious.

October 18, 2026
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Reply from Jane Plan

Hi Louise,

It's lovely to hear you're enjoying Jane Plan and have found the meals so tasty! It's great that you're enjoying the breakfast options and soups in particular.

You can always change your menu for future deliveries, and with over 80 dishes to choose from, there's plenty to keep things interesting.

Thank you for taking the time to share your experience and we hope you enjoy choosing your next box!

Best wishes, Jane Plan

Rated 3 out of 5 stars

The meat is chewy

The meat is chewy, even the chicken. That is if you get a piece. I don't like the food very much, a bit spicy for me, but I have lost a little weight.

Apparently, I did not read the terms and conditions correctly when I first ordered and I was lured in with a decent price which I thought was for 1 month. Wrong! it is for 8 months. I couldn't cancel without paying extra money. I am now paying more housekeeping than I normally would for my food. Wrong Choice.

November 8, 2026
Unprompted review
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Reply from Jane Plan

Hi Jill,

It's great to hear you've already seen some weight loss, and we hope you continue to make progress towards your goal!

We appreciate that everyone's tastes are different, and we offer a variety of over 80 meals across our menu. And you can change your menu between deliveries, so you can choose milder options for your next box. We source our ingredients from the best suppliers possible, and our lean meats are supplied to an agreed specification to ensure quality. We'll certainly pass your comments on to our team.

Just to clarify, we offer a variety of plans ranging from 1 to 8 months, with longer plans available at a discounted price. We do our best to make the different plan durations as clear as possible when ordering, displaying them in large, bold lettering so members can choose the option that works best for them.

We also don't charge cancellation fees. If you decide to leave a longer discounted plan early, we simply ask you to pay the difference between the price of the longer plan you signed up for and the shorter duration you've completed. This is explained in our terms and conditions.

We hope this clears things up, but our member support team are available to help if you have any questions.

Best wishes, Jane Plan

Rated 5 out of 5 stars

A very convenient way to eat a healthy diet - and lose weight.

The meals are all so tasty and the portions are reasonable when veg has been added. It also fits in so well with my busy working schedule - I can simply select a meal and pop it in the microwave. No more having to think about meal planning and supermarket shopping.

November 8, 2026
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Reply from Jane Plan

Hi Julie,

It's so lovely to hear how much you're enjoying the meals with the added fruit and veg, and finding Jane Plan fits around your busy working life. Taking the stress out of meal planning and supermarket shopping makes a huge difference!

Thank you for taking the time to share your experience. We're so pleased Jane Plan is making life that little bit easier!

Best wishes, Jane Plan

Rated 1 out of 5 stars

If you have IBS or similar these products are serious NOT for you

Far too spicy especially if you suffer with a delicate stomach. Huge delivery box not managable by a disabled OAP

October 17, 2026
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Reply from Jane Plan

Hi Poppy,

Thank you for your feedback. We appreciate that everyone's tastes and tolerances are different, particularly when it comes to spice, and understand that some meals may not be quite right for you.

We do have a variety of over 80 meals available, and there are lots of milder options to choose from too. We also have a team of registered nutritionists on hand who would be more than happy to offer advice and help you find meals that are better suited to your needs. If you'd like to arrange a personalised call, simply email hello@janeplan.com.

We also appreciate your comments about the size of the delivery box and will pass this feedback on to our team.

Best wishes, Jane Plan

Rated 5 out of 5 stars

Food tasty and appropriate for needs

Food tasty and appropriate for needs. Portion control and calorie control makes losing weight much easier.

November 7, 2026
Unprompted review
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Reply from Jane Plan

Hi Susan,

It's lovely to hear you're enjoying the meals and finding the portion and calorie control makes your weight loss journey that much easier. Taking the guesswork out of what to eat can make such a difference!

Thank you for taking the time to leave us a review. We really appreciate it!

Best wishes, Jane Plan

Rated 5 out of 5 stars

Excellent diet plan

Excellent diet plan, tasty, filling and plenty of choice. It’s not just a diet plan, it’s a way of life especially if you’re busy.

I don’t have a microwave so I decanted the food to a Pyrex and cooked in the over, or on the hub; not using the plastic. I did recycle everything which makes them one of the few companies that cares about the environment.

My only concern was that most foods were soft in texture, and it would have been nice to have a roast or similar in the range. But that said, everything was nutritious and tasted exceptional.

Thank you to Fatima who has helped me today 🙏

November 7, 2026
Unprompted review
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Reply from Jane Plan

Hi Elaine,

Thank you for such a lovely review! It's fantastic to hear that Jane Plan has fitted so easily into your busy lifestyle and that you've enjoyed the meals and variety on offer.

We love that you've found ways to prepare your meals without a microwave too! It's great to hear you've been making use of the recycling options, and we really appreciate you taking the time to mention this.

Your feedback about the texture and having a few more traditional roast-style meals is really helpful, and we'll be sure to pass it on to our menu team. We're always keen to hear what our members would like to see more of!

We'll also make sure Fatima sees your lovely comments. She'll be delighted to know she's been able to help.

Thanks again for choosing Jane Plan!

Best wishes, Jane Plan

Rated 5 out of 5 stars

This meal plan is nutritious & filling

This meal plan is nutritious & filling
Its portion control is a educational aid to plan ahead when you have achieved your goal
I would highly recommend following The Jane Plan Diet

November 1, 2026
Unprompted review
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Reply from Jane Plan

Hi Sandy,

Thank you so much for your lovely review! It's great to hear you're finding the meals nutritious and filling, and that you're also learning useful portion control habits that you can carry forward once you've reached your goal. That's such an important part of building habits for the long term.

We really appreciate your recommendation and are so pleased to have you as part of Jane Plan!

Best wishes, Jane Plan

Rated 4 out of 5 stars

It’s very slow but steady but I am 85…

It’s very slow but steady but I am 85 and don’t move around a lot so any loss is an achievment! I find the meals very palatable but have difficulty getting the seals off and often have to resort to a knife.

November 7, 2026
Unprompted review
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Reply from Jane Plan

Hi Fosdike,

It's lovely to hear that you're making steady progress and enjoying the meals. Every little step counts, and it's great that you're seeing results!

Our meals are sealed tightly to keep them safe and fresh without the need for preservatives, but we do appreciate that the seals can sometimes be a bit tricky to get off! We'll certainly pass your feedback on to our team, as we don't want opening your lunch to become a workout in itself!

Keep going and thank you for taking the time to share your experience with us.

Best wishes, Jane Plan

Rated 2 out of 5 stars

Mostly brown mush, uninviting, full of E numbers & heavily garlic laden.

The food (most especially the lunches) is presented in a mush, usually an unpleasant looking brown (even pea soup!) and so uninviting that I have to steel myself to put it in my mouth. It even smells unappetising too!

Some of it, once braved, can taste 'okay' but a large amount of it is DRENCHED in garlic to disguise and placate.

The plan seems to work on the basis of portion control as there's so little quantity in each "meal". It also contains such a terrifying list of "E" numbers in the contents, that it's a great relief to just substitute it with salad wherever possible instead.

November 6, 2026
Unprompted review
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Reply from Jane Plan

Hi Julia,

We appreciate that food is very personal and everyone has different tastes, but we'd like to reassure you that there's a lot more to our meals than meets the eye.

All our meals are created by registered nutritionists to be nutritionally balanced and healthy, helping to support you towards your weight loss goals. They're also made without added preservatives or additives, so there's no need to be quite so alarmed by the ingredients list!

We have over 80 meals to choose from, with plenty of variety, including options with less garlic. You can also change your menu between deliveries, so you're never stuck eating the same dishes if they're not to your taste.

We'd encourage you to have a browse through the menu and try some different options. After all, there's no point making lunch something you have to mentally prepare yourself for! If you'd like a hand finding meals more suited to your taste, our member support team would be happy to help. Just drop us an email at hello@janeplan.com.

Best wishes, Jane Plan

Rated 2 out of 5 stars

The concept is great.... BUT

The concept is great. It's easy to follow, food plan arrives on time, you can choose your meals and snacks

However, to me the meals mostly taste the same. The menu doesn't change so you are eating the same thing again and again. All the meals are brown. The rice when cooked sticks together, the same with the meat, comes in one lump. It's just not very appetising. My advice is try for a whole month before you sign up for anything long term

November 6, 2026
Unprompted review
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Reply from Jane Plan

Hi Judith,

Thank you for your honest feedback. It's great to hear that you've found the plan easy to follow and that choosing your meals and having everything delivered to your door has made things convenient.

Just to reassure you, we actually have over 80 meals available, and you can change your menu between deliveries to keep things fresh and avoid getting stuck in the same routine. We also offer our Swap Up service, where you can send back meals from your previous delivery in exchange for some new ones. There's plenty of choice, so we'd love you to explore a little more of what's on offer!

We appreciate that everyone's tastes are different, and we'll certainly pass your comments about the meals and presentation on to our team. Hopefully, with a few menu changes and some new dishes to try, you'll find some more meals you really look forward to.

Best wishes, Jane Plan

Rated 3 out of 5 stars

First the good things….

First the good things. It’s convenient - meals delivered to your door, the meals are largely tasty and filling, a good range of meals and easy preparation. I’m sure there is plenty of advice and help given but I have not made use of that yet. The downsides (for me) are not enough fish dishes (only tuna or cod) and I generally eat fish 3-4 times a week. Perhaps the preparation process does not work well with fish like salmon or shellfish like prawns. My main concern is the health and nutritional benefits with so many ingredients in each meal. A nutritionist once told me if there are more than five ingredients in a product don’t eat it. Not sure what she would make of Jane Plan! I’m missing certain foods like eggs and bread. I love poached eggs on toast with smashed avocado for breakfast and am getting a bit bored with muesli, granola and porridge every morning. I’m also finding I’m not looking forward to eating as much which may be a good thing! There seems to be a lot of tomato based sauces too. I don’t mind tomatoes but I don’t want them every day. I’m two weeks in and have lost 5lbs which I’m happy with so I shall keep going for the two months and hope I reach my target weight. I may then look for some advice on how to maintain the weight particularly as Christmas is approaching and I don’t want to miss out on the wonderful food and drink. Overall it’s not a bad plan but I wouldn’t want to stay on it for longer than 2 months. I’m already looking forward to the day I finish it. Well you said be honest!

November 6, 2026
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Reply from Jane Plan

Hi L,

Congratulations on your 5lb weight loss already! That's a brilliant start, and lovely to hear you're happy with your progress so far.

It's great that you're enjoying the convenience and finding most of the meals tasty and filling. All our meals are created by registered nutritionists to be balanced and nutritious, helping to support a healthy weight loss of around 1–2lbs per week. We do have a team of registered nutritionists on hand too, so do make use of them if you have any questions about our meals or would like a little extra guidance along the way.

We also have a much bigger variety of meals than you might think, with plenty of options that aren't tomato-based. Cottage Pie, Lemony Chicken Casserole and Lancashire Lamb Hotpot are just a few examples, so hopefully you can find some new favourites to mix things up!

We appreciate that everyone has their own preferences when it comes to food, and we do appreciate your honest feedback. We hope you enjoy your remaining weeks and reach that target weight. And don't worry, there's certainly room to enjoy Christmas food too!

Best wishes, Jane Plan

Rated 1 out of 5 stars

I wouldn't recommend buying

If you have Coeliac disease you are very limited for choice, most of the meals were horrible, I lost weight because I ate my veg or salad and chucked the meals. I honestly would not recommend them, especially at the cost of it. I paid for 3 months but had to pay a further £150 to buy myself out of the 6 month contract

November 5, 2026
Unprompted review
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Reply from Jane Plan

Hi Jacqueline,

Thank you for sharing your feedback. We appreciate that having Coeliac disease can make choosing meals more challenging, and whilst we do offer gluten-free options, we understand that our menu wasn't quite right for you.

We have a lovely team of registered nutritionists who would be more than happy to help you find meals that work for your dietary needs and put together a menu with you. You can also browse our full range of meals and their ingredients on our website, so you can see exactly what's available and find options you're happy with.

Just to clarify the cancellation charge, we don't have cancellation fees. Our longer plans are offered at a discounted rate compared to shorter plans, so if you decide to leave early, we simply ask you to pay the difference between the longer plan you signed up for and the shorter duration you completed. This is explained in our terms and conditions.

We appreciate your feedback and wish you all the best.

Best wishes, Jane Plan

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