Like the half price welcome month, discounted into the coming month with hope of seeing results would be good. Other Jane’s joining the trailer too so hopefully some weight loss in view, Am trying som... See more
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Review summary
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Reviews shaping this summary
Great customer service. I'm enjoying the process of losing weight for the first time. The customer forum is good for motivation. You feel you're not on your own. Asha, Lead Nutritionist, was... See more
Company replied
The goods arrived on time and I was very excitedto unpack the large box. It took me nearly an hour do do so and stre it in my cupboards. Each item was attractively packaged and gave cooking guidlines.... See more
Company replied
Packages containing food hard to open too many veg dishes sauce colour can’t get out of Clothing if spilled happy with some dishes have tried but still 2 weeks to go
Company replied
Company details
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I messaged the team for help switching…
I messaged the team for help switching plans due to my limited computer skills.Asha from the support team (rather than telling me what to do) did the switch at their end of the computer within 5 minutes of my request. Fabulous customer service (and the food is lovely).Thanks Asha.
June 30, 2026
Unprompted review
Reply from Jane Plan
Hi Chris,
Thank you so much for your wonderful review.
We're delighted to hear that Asha was able to help you switch your plan so quickly and make the process as easy as possible. We'll be sure to pass your kind words on to her :)
It's also fantastic to hear that you're enjoying the food. Thank you for taking the time to share your experience!
Best wishes,
Jane Plan
That there is support for any problem
Big thank you to Asha for quick response to altering my next box of Jane plan meals .to others that I like .it was my fault as when I spoke to Asha over the telephone I gave her my old postcode and she couldn't find my details .which I realised my mistake after speaking to her. My postcode is similar to old postcode .glad it was sorted in the end .thanks again Asha best wishes Mary Morgan 😊
June 29, 2026
Unprompted review
Reply from Jane Plan
Hi Mary,
Thank you so much for your lovely review!
We're delighted to hear that Asha was able to help you update your next Jane Plan box and that everything was sorted in the end. These things happen, and we're so pleased you were able to identify the postcode mix-up and get everything resolved quickly :)
We'll be sure to pass your kind words on to Asha!
Best wishes,
Jane Plan
A lovely selection of food.
A lovely selection of food.
Some items that i dont like so have run out of lunches and hope fully when my next box comes on 8th July i have changed some things correctly.
Been on Jane Plan for 1 month and have lost weight
June 8, 2026
Reply from Jane Plan
Hi Sharon,
Congratulations on your weight loss – that's a fantastic achievement in your first month on Jane Plan!
We're so pleased to hear you're enjoying the lovely selection of food. It's great that you've been able to update your choices for your next delivery, and we hope the changes you've made mean you'll have even more meals you'll love.
Thank you for taking the time to share your experience, and we wish you continued success on your journey!
Best wishes,
Jane Plan
So far so good
Very prompt response and sorted my query very quickly and made the requested adjustment!
Great stuff so far…..
June 29, 2026
Unprompted review
Reply from Jane Plan
Hi Gail,
Thank you for your lovely feedback. We're really pleased to hear your query was dealt with promptly and that the adjustment was made quickly for you :)
Great to know things are going well so far!
Best wishes,
Jane Plan
First order excellence
Delivery of my first order was quite rapid and contained the full range that I ordered. Items were well packed and all arrived in-tact. A good start to my JanePlan journey.
June 8, 2026
Reply from Jane Plan
Hi Mr Marriott,
Thank you for your lovely review! It's great to know your Jane Plan journey has got off to such a positive start. We hope you enjoy your meals and wish you every success on your journey :)
Best wishes,
Jane Plan
Excellent customer service and advice…
Excellent customer service and advice from Asha
June 29, 2026
Unprompted review
Reply from Jane Plan
Hi Rebecca,
Thank you so much for your lovely review. We're delighted to hear that Asha provided you with excellent customer service and advice. We'll be sure to pass on your kind comments to her :)
Best wishes,
Jane Plan
Delievery just dumped on door step…
Delievery just dumped on door step heavy box not helpful.jane plan not bothered when complaint made to them
March 19, 2026
Reply from Jane Plan
Hi Joan,
Thank you for taking the time to share your feedback.
We're sorry to hear you were disappointed with your delivery experience. We use a non-signature delivery service, which means that if no one is home, DHL may leave your box in a safe place to ensure your delivery isn't delayed.
We appreciate your comments and are sorry to hear you felt your concerns weren't addressed in the way you expected. We'll be sure to share your feedback with the team and if you'd like us to look into your delivery in more detail, please contact our Member Support team at hello@janeplan.com and we'll be happy to investigate further.
Best wishes,
Jane Plan
I found the whole experience…
I found the whole experience professionally handled by Asha and conducted in a supportive and considerate fashion. I would highly recommend Jane Plan for both Customer satisfaction and delivery service
June 29, 2026
Unprompted review
Reply from Jane Plan
Hi Thomas,
Thank you so much for your lovely review! We're delighted to hear that Asha provided such a professional, supportive and considerate service and we'll be sure to pass on your kind words to her :)
It's also wonderful to know you were so pleased with our customer service and delivery, and we really appreciate your recommendation!
Best wishes,
Jane Plan
Great for a few months but then becomes…
Great for a few months but then becomes a bit repetitive. Quite pricey, but works.
August 13, 2025
Reply from Jane Plan
Hi Angela,
Thank you for your feedback, and we're so pleased you enjoyed Jane Plan!
We completely understand it's nice to have a change every now and then. Just so you know, you can change your menu between deliveries from our range of over 80 meals to help keep things varied. If you ever fancy a break, you can also pause your plan and restart whenever you're ready :)
Thanks again for taking the time to share your experience.
Best wishes,
Jane Plan
Delicious meals
June 2, 2026
Reply from Jane Plan
Hi Ms Gulliver,
Thank you for your lovely review! We're so pleased to hear you're enjoying the meals :)
Best wishes,
Jane Plan
Well thought out menu plan offering a…
Well thought out menu plan offering a lot of variety. Nice tasting food. Delivery was on point with courteous service.
June 6, 2026
Reply from Jane Plan
Hi Christopher,
Thank you for your lovely review! We're really pleased to hear you're enjoying the variety of meals and that your delivery experience has been smooth and courteous :)
We really appreciate your feedback and look forward to continuing to support you.
Best wishes,
Jane Plan
It’s very expensive snd portions are…
It’s very expensive snd portions are small . I decided to stop subscription and they said they would have to charge me £150
To stop as I didn’t know there was a 8 months subscription if signed up
For.As I only had 5 days I was then told I could send it all back for a full refund but would have to pay £16.95 for delivery . I would nevee deal with this company again.
June 7, 2026
Reply from Jane Plan
Hi there,
We're sorry to hear that your experience hasn’t met your expectations.
We offer a variety of plans at different price points, along with a 14-day return policy where you can try up to 5 days’ worth of meals before deciding whether to keep your order. If you have changed your mind after trying the five days, you can send the remaining meals back for a refund (including the meals you’ve tried). We also offer to arrange a collection for you at the cost of £16.50.
If you would like to cancel, but not make a return, we do offer a cancel any time policy with no cancellation fees. However, as our longer duration plans are discounted, if a plan is cancelled early, we simply ask members to pay the difference between the discounted plan and the shorter duration completed, as explained in our terms and conditions.
If you would like us to look into your account further, please contact us at hello@janeplan.com.
Best wishes,
Jane Plan
Experience of Jane Plan
The initial ordering was a bit confusing on whether there were choices of food.
The information about having to pay the extra money if cancelling, was not clear enough.
Cancelling was simple.
June 6, 2026
Reply from Jane Plan
Hi Tracey,
Thank you for your feedback, and while we’re pleased to hear that cancelling your plan was simple, we're sorry to hear the information was not clear enough.
We have a variety of over 80 meals and you can choose between a nutritionist pick menu, or build your own. You can also change your menu between deliveries :)
Regarding our cancellation policy, we do offer a cancel any time option with no cancellation fees. However, as our longer duration plans are offered at a discounted price, if a plan is cancelled early, we simply ask members to pay the difference between the discounted plan they signed up for and the shorter duration they completed. This is outlined in our terms and conditions, and we’re sorry if this wasn’t clear at the point of ordering.
If you would like any further clarification, please contact us at hello@janeplan.com.
Best wishes,
Jane Plan
absolutely awful meals
absolutely awful meals, ultra processed flavourless and disgusting. like a cross between baby food and cheap vegetable soup. gave all mine away and what i couldn't give away i threw in the bin.
June 27, 2025
Unprompted review
Reply from Jane Plan
Hi Sabrina,
Thank you for your feedback and we're sorry to hear that our meals weren’t to your taste.
We understand that preferences can vary and we offer a variety of over 80 meals to try and cater to everyone’s preferences. You can also change your menu between deliveries, or use our Swap Up service to exchange meals.
We would like to clarify that our meals are not ultra-processed. Unlike ultra-processed foods, there are no artificial preservatives or additives in the Jane Plan meals. Our meals stay fresh because of the unique and very natural cooking method we use – not because there are any industrial substances in them. We seal our meals then heat them to a high temperature in a pressure cooker which means they make no contact with the air and therefore do not require preservatives. It’s a bit like vacuum packing.
If you would like any assistance with your plan or menu, please contact us at hello@janeplan.com.
Best wishes,
Jane Plan
Problem sorted.
I'm on the 8 month plan and my 6th box arrived with substitute meals for some that were out of stock. I emailed because I didn't like the substitutes and the response was very quick. Asha, the lead nutritionist, sorted meals that I do like - no fuss and very efficient. Thank you.
June 24, 2026
Unprompted review
Reply from Jane Plan
Hi Judyann,
Thank you for your lovely review! We're so pleased to hear that Asha was able to sort your meals quickly and efficiently, and we'll be sure to pass on your kind feedback to her :)
We really appreciate your feedback and are delighted you're enjoying your plan.
Best wishes,
Jane Plan
Appalling customer service
Appalling customer service when the order was wrong & expected me to pay for the error even with the 5 day money back guarantee. Even though I called to resolve, I was told I had to send an email. I had to chase my phone calls & emails
The menu choice options are very limited
You have to buy a lot of additional extras fruit & vegetables, etc they are not complete meals. They are not transparent until you receive your order
I would not recommend
June 6, 2026
Reply from Jane Plan
Hi Shelly,
We're sorry to hear that your experience hasn't met your expectations and appreciate how frustrating this must have been.
A member of our team is currently in touch with you to support with your return and help resolve this as quickly and smoothly as possible.
We do recommend adding fruit, vegetables and dairy alongside our meals to help keep you feeling full and energised, and we do try to make this clear before ordering, but we appreciate your feedback and will take this on board. We're also sorry to hear you found the menu choice limited — our team are continually working to develop and introduce new meals to the menu.
Best wishes,
Jane Plan
My query was dealt with promptly by…
My query was dealt with promptly by Georgina. It was easily sorted.
June 25, 2026
Unprompted review
Reply from Jane Plan
Hi Lesley,
Thank you for your lovely review! We're so pleased to hear that Georgina helped you with your query promptly and we'll be sure to pass your kind feedback on to her :)
Best wishes,
Jane Plan
Meals delivered soon after ordering…
Meals delivered soon after ordering whilst I was ‘diet ready’. Plenty of choice. Microwavable. Quite filling and tasty. Support there if needed. So far so good!!
June 5, 2026
Reply from Jane Plan
Hi Rosemary,
Thank you for your lovely review! We're so pleased to hear that you're enjoying the meals, the convenience they offer, and that your order arrived promptly. We're also delighted that you feel supported throughout your journey.
We wish you every success and look forward to continuing to support you :)
Best wishes,
Jane Plan
AVOID!!!
I have tried many different ways to lose weight, this has got to be one of the worst! The food all tastes the same, the only way to describe it is absolute slop! Even the smell of it is truly stomach turning! And when I tried to cancel it, they told me I had signed up for three months and not The one month that I thought I had to try it out, so conned me out of my hard earned money! My husband has also signed up and cancelled so if anyone wants boxes and boxes of slop, you’re welcome to it!! DEFINITELY DO NOT RECOMMEND!!
March 9, 2026
Reply from Jane Plan
Hi Sam,
We're sorry to hear that Jane Plan wasn't the right fit for you and that you were disappointed with both the meals and your experience.
We appreciate that everyone's tastes are different, and we're sorry that our meals didn't meet your expectations. With over 80 meals available, members can change their menu between deliveries to try different dishes, and our Swap Up service also allows meals from a previous delivery to be exchanged for new ones.
We're also sorry to hear there was confusion regarding your plan. We have a variety of plan available, but you can of course cancel at any time with no cancellation fees. However, as our longer duration plans are offered at a discounted price, if a plan is cancelled early, we simply ask members to pay the difference between the discounted plan they signed up for and the shorter duration they completed. This is outlined in our terms and conditions.
If there's anything you'd like us to look into regarding your account or if you have any further questions, please do get in touch with our Member Support team at hello@janeplan.com, and we'll be happy to help.
Best wishes,
Jane Plan
Like the half price welcome month
Like the half price welcome month, discounted into the coming month with hope of seeing results would be good. Other Jane’s joining the trailer too so hopefully some weight loss in view, Am trying some of the other dishes available and some new summer options with my plan. Choose your own selection and save options in dinner, lunch, breakfast and snacks.
May 5, 2026
Reply from Jane Plan
Hi Sian,
Thank you so much for your kind feedback and we're so pleased you're happy with the first month discount. We hope you start seeing the results you're working towards and our team are always available to assist if needed :)
It's great to hear you're trying some of our different dishes and new summer options, and making the most of choosing your own selection across breakfasts, lunches, dinners and snacks.
We wish you every success on your journey, and we're delighted to have you as part of the Jane Plan community.
Best wishes,
Jane Plan
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