Items came in good condition as per advertised. Love how this website allows me to get my daily beauty essentials all at the same time eg. makeup materials, face wash and hair products etc, makes my s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely loved ordering from Japan With Love! Everything arrived exactly as described, was packaged with care, and the shipping was much faster than I expected. I'm so happy with my purchase and wil... See more
Company replied
Fast and tracked shipping to Sweden with Fedex (took about 10 days in total to receive my order, just fyi I had to pay 25% VAT once it arrived here, but that was already expected on my part), everythi... See more
Company replied
First time ordering from Japan With Love Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me update... See more
Company replied
Company details
Written by the company
A company supplies products sold in Japan with headquartered in Japan. At Japan With Love store, we sell products with the most dedicated service to customers. Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price. We hope you enjoy our products as much as we enjoy offering them to you.
Contact info
Minami, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- hello@japanwithlovestore.com
- japanwithlovestore.com
4.6
Excellent
852 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Taking care of business
This was the best response from any vendor. It arrived in days rather than months.
July 7, 2025
Unprompted review
Reply from Japan With Love store
Dear Susan,
Thank you very much for your kind and encouraging feedback.
We are truly pleased to hear that your order arrived promptly and that our service stood out in comparison to others. Providing reliable and efficient service is something we take great pride in, and your satisfaction is the best reward for our efforts.
We sincerely appreciate your support and look forward to serving you again in the future!
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Great service and great product
May 15, 2025
Unprompted review
Reply from Japan With Love store
Dear Leigh,
Thank you so much for your kind words!
We’re really happy to hear that both our service and the product met your expectations. Your support means a lot to us, and we look forward to serving you again soon!
Reply from Japan With Love store
Thank you for your purchase. We look forward to welcoming you back in the future.
The item arrived on time
The item arrived on time, well-packaged, and just as described. When I had a small question, customer service replied fast and was very helpful.
Everything was smooth from start to finish. I’m very happy with the service and will definitely order from them again.
July 4, 2025
Unprompted review
Reply from Japan With Love store
Dear C T,
Thank you so much for the wonderful review!
We're thrilled to hear that everything went smoothly — from the timely delivery and careful packaging to the quick and helpful response from our customer service team. It means a lot to know you had a positive experience from start to finish.
We truly appreciate your support and look forward to serving you again soon! 😊📦🌟
Excellent service and fast shipping
Excellent service and fast shipping. Overall, it’s really convenient being able to purchase products that I can’t find locally.
July 1, 2025
Unprompted review
Reply from Japan With Love store
Dear Richard,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our service excellent and the shipping fast. It means a lot to us that we can help you access products that aren’t available locally — making shopping convenient and enjoyable is exactly what we strive for!
Thanks again for your support, and we look forward to serving you again soon! 😊🛍️🌏
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highly recommended!
July 3, 2025
Unprompted review
Reply from Japan With Love store
Dear Terumi,
Thank you so much for the recommendation! 🌟
We truly appreciate your support and are so glad you had a great experience. Looking forward to serving you again soon! 😊
Very fast and reasonable shipping cost.
Very fast and reasonable shipping cost.
July 3, 2025
Unprompted review
Reply from Japan With Love store
Dear PC,
Thank you so much for your feedback!
We’re glad to hear the shipping was fast and reasonably priced — we always aim to provide a smooth and affordable experience for our customers. Your support means a lot, and we look forward to serving you again soon! 🚚✨
Reply from Japan With Love store
Dear Jamie,
Thank you so much for your kind review!
We're really happy to hear that you had a great experience and that our customer service left a positive impression. Providing friendly, helpful support is something we genuinely care about, so it means a lot to know you felt well taken care of.
Your feedback encourages our team to keep doing our best every day. We truly appreciate your support and look forward to serving you again in the future! 😊🌟
Personal approach to customers and 5 star service!
personal approach to customers. Something rarely seen these days, but something extremely valuable!
Also quick shipping + good price!
June 30, 2025
Unprompted review
Reply from Japan With Love store
Dear ZOV,
Thank you so much for the amazing review!
We’re truly happy to hear that you appreciated our personal approach — it means a lot to us, especially since we believe real care and connection make all the difference. It's wonderful to know the fast shipping and pricing also met your expectations!
Thanks again for your support — we look forward to serving you again soon! 😊🌟
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Reply from Japan With Love store
Dear Eva,
Thank you so much! We're thrilled to hear that you love them 😊
It always makes our day to know our customers are happy with their purchase. Thanks for your support, and we can’t wait to serve you again! 💖
Items were delivered fast and it…
Items were delivered fast and it arrived in good condition.
June 28, 2025
Unprompted review
Reply from Japan With Love store
Dear Soraya,
Thank you so much for your feedback! We're really glad to hear that your items were delivered quickly and arrived in good condition. We always do our best to ensure a smooth and reliable shopping experience, so it’s great to know everything met your expectations.
Thanks again for choosing us — we hope to see you again soon! 😊
Great Merchandise
June 27, 2025
Unprompted review
Reply from Japan With Love store
Dear Jorge,
Thank you so much for your kind words! We're really happy to hear that you're pleased with the merchandise. We always aim to offer high-quality products that our customers will truly enjoy, so it means a lot to know we met your expectations.
If there's anything else you need or if you have any questions, feel free to reach out anytime. We look forward to serving you again in the future! 😊
The package was well packed
The package was well packed, shipping was fast, the product is as described.
June 23, 2025
Unprompted review
Reply from Japan With Love store
Dear Patty,
Thank you so much for your positive review! We're very happy to hear that the package arrived safely, the shipping was quick, and the product met your expectations. Providing accurate descriptions, careful packaging, and reliable delivery are all top priorities for us. We truly appreciate your support and look forward to serving you again!
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Very satisfied
Beautifully made Japanese products. Service and delivery to US were great.
June 15, 2025
Unprompted review
Reply from Japan With Love store
Dear Kathleen,
Thank you very much for your wonderful review! We're truly pleased to hear that you are very satisfied with the beautifully made Japanese products and that the service and delivery to the U.S. met your expectations. Providing high-quality items and reliable international shipping is always our priority. We greatly appreciate your support and look forward to serving you again in the future!
I have ordered 3 different supplements-…
I have ordered 3 different supplements- total quantity of supplements-3 and one shampoo, paid 102 euro including delivery and insurance, it took them 2 weeks to compile my order in Japan and several days to send, I was so happy when saw the order shipped! But my joy turned out to be a nightmare! Package went smoothly through the Europe, but in Greece it appeared to have some problems. I am not able to receive the parcel, I have written to Japan With Love several e-mails telling about the problem and asking to help or to refund as delivery agent notified me of returning the package back! Japan with Love ignore me! So, I do not have the supplements and lost 102 euro!
P.S. Feedback for all customers. I see that you Japan With Love decided to leave a comment, so I will leave mine!
Well, dear friends, that purchase turned out to be a nightmare! After almost 2 months from the moment of purchase, I received my parcel, that was in awful condition,package was damaged, pills seem to be fine. To get the parcel I had to pay additional costs, as you remember I have paid 102 euro, then I needed to visit accountant to fill the solemn declaration ( costed me 30 euro), then visited the special authority to put a seal on it, but that was not enough and I paid additional 80+ euro! So, I see the comment from Japan With Love that they were online helping me- lie! Total lie! You started answering me only after the comment on the Trustpilot and your e-mail were the same that you understand how unhappy I am! That is not the support! That is nothing! I did everything myself! Never again I will buy anything! I have used 2 other Japanese online stores and never faced such problems! Decided to try this shop because prices were a bit lower and paid double, lost time, nerves and right now you are commenting that you were doing everything?! You did nothing!
June 17, 2025
Unprompted review
Reply from Japan With Love store
Dear Anna,
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet expectations, and we sincerely regret the stress this situation has caused.
That said, we would like to clarify the details of your order to avoid any misunderstanding:
Your order was processed and fulfilled correctly based on the items you selected.
It was shipped via insured DHL Express, with full tracking and delivery support.
We communicated with you throughout the process and followed up to assist with Customs clearance, which required action on your side.
As clearly noted during checkout and in our store policy, import duties, taxes, and handling fees are the responsibility of the customer.
While we understand the frustration caused by the unexpected Customs process, we must emphasize that this issue originated from the local Customs authorities and not from our handling or service. Despite the delays, we’re glad to confirm that your parcel was successfully delivered on June 30th, and we hope the products met your expectations upon arrival.
We’re truly sorry this journey was not as smooth as it should have been, but we want to assure you that we fulfilled all our responsibilities as the seller and did our best to assist you every step of the way.
If there is anything further we can help with, we remain at your disposal.
Excellent seller very fast delivery see…
Excellent seller very fast delivery see u again
June 17, 2025
Unprompted review
Reply from Japan With Love store
Dear Van Truong,
Thank you very much for your kind words. We truly appreciate your positive feedback and are pleased to hear that you were satisfied with both our service and delivery speed. It was a pleasure serving you, and we look forward to welcoming you again in the future.
Great customer experience and great…
Great customer experience and great product selection! Order arrived quickly to Canada. Will buy again.
June 6, 2025
Unprompted review
Reply from Japan With Love store
Dear Danijela,
Thank you so much for taking the time to leave such a thoughtful review! We're absolutely delighted to hear that you had a great customer experience and found our product selection to your liking. It’s always our goal to offer a smooth and satisfying shopping experience, from browsing to delivery, so knowing your order arrived quickly and safely in Canada means a lot to us.
Your kind words and trust in our service truly motivate our team to keep striving for excellence. We're grateful for your support and can’t wait to welcome you back for more exciting finds in the future. Thanks again for choosing us!
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Easy and very smooth transaction.I…
Easy and very smooth transaction.I received the items right away
June 10, 2025
Unprompted review
Reply from Japan With Love store
Dear Remedios Tiu,
Thank you for your kind words! We're so glad to hear that everything went smoothly and that your items arrived quickly. Providing a hassle-free experience is always our goal, and it's great to know we delivered that for you. We truly appreciate your support and hope to serve you again soon!
High-quality shop with great selection and value
Great selection and value. Fast international shipping with tracking. I ordered 2 chef's knives from Japan, both arrived quickly and work perfectly.
May 22, 2025
Unprompted review
Reply from Japan With Love store
Dear JC,
Thank you so much for your wonderful feedback! We're thrilled to hear that you were happy with the selection, value, and international shipping experience. It's especially great to know that both chef's knives arrived safely and are working perfectly for you.
We take pride in offering quality products and reliable service, so your satisfaction truly means a lot to us. Thank you again for choosing our shop — we hope to welcome you back soon for more great finds from Japan!
Order arrived quickly
Order arrived quickly. Really great staff and were responsive with my queries. Product is genuine and the company legitimate.
May 25, 2025
Unprompted review
Reply from Japan With Love store
Dear Zed,
Thank you so much for your kind and reassuring feedback. We're delighted to hear that your order arrived promptly and that our team was able to assist you effectively. It's always our priority to provide genuine products and dependable service, and we truly appreciate your trust and support. We look forward to serving you again in the future!
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