The product is exactly what I needed and arrived in reasonable timeframe. A key factor is that the closed large sleeves are not available on Amazon and Japebo have exactly what I need. This i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
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I needed new hearing aid plugs and happened upon this company. They had a huge selection of all things hearing aids. I bought a spray cleaner with a brush (I didn't know such a thing existed) that wor... See more
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My experience with Japebo has been outstanding for the second time. My order was despatched promptly and arrived in less than a week from Denmark. I'm very happy with the products they've sent, as the... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.3
Excellent
494 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The speed with which they arrived
The speed with which they arrived, they arrived within 2 days.
October 19, 2025
Reply from Japebo.co.uk
Hi S. Horton,
Thank you very much for your great review. We’re pleased to hear that your order arrived so quickly and that you’re happy with our service.
You’re always welcome back at Japebo.co.uk.
Best regards,
Team Japebo
Reply from Japebo.co.uk
Hi Richard,
Thank you for your kind review. We’re delighted to hear that you were kept informed throughout and that your order arrived on time.
We appreciate your feedback and hope to see you again at Japebo.co.uk.
Best regards,
Team Japebo
A pleasant experience
The ordering process was easy and I was kept informed as to the progress of the order. The product was as described and appears to be of good quality.
October 29, 2025
Reply from Japebo.co.uk
Hi Tony,
We’re so happy to hear that you had a pleasant experience and that the product was just as described. 😊
Thank you for your kind feedback!
Best wishes,
The Japebo Team
All went smoothly with my concha Locks
All went smoothly with my concha locks….interesting name for bits of plastic which hold one’s hearing aid cones in place!
Good service although the locks seemed expensive for 10 tiny items!
They fitted my Signia aids correctly.
October 28, 2025
Reply from Japebo.co.uk
Hi John,
Thank you so much for your lovely and detailed review. We’re glad to hear that everything went smoothly and that the concha locks fit your Signia hearing aids perfectly — yes, the name is quite an interesting one for those little parts!
We really appreciate your feedback and your kind words about our service.
Kind regards,
The Japebo Team
Supplied exactly what I needed
Supplied exactly what I needed, at a good price, and delivered quickly.
October 27, 2025
Reply from Japebo.co.uk
Hi Marian,
Thank you so much for your wonderful review! We're delighted to hear that you found exactly what you needed, at a good price, and that your order arrived quickly.
You're always very welcome back at Japebo.co.uk
Best regards,
Team Japebo
Reply from Japebo.co.uk
Hello,
Thank you for your positive feedback! We’re delighted to know that you were pleased with our customer service — it means a lot to us.
Best regards,
The Japebo Team
Reply from Japebo.co.uk
Hello Sidney,
Thank you for your positive feedback! We’re glad that you experienced great service and that our team could assist you.
Kind regards,
The Japebo Team
Reply from Japebo.co.uk
Hi Wendy,
Thank you so much for your fantastic 5-star review. We’re so happy to hear that you’re pleased with both our service and the product!
We truly appreciate your support.
Kind regards,
The Japebo Team
Reply from Japebo.co.uk
Hi Alan,
So glad to hear that the product fits well and was just as described! 😊
Thank you for your 5-star review.
Best wishes,
The Japebo Team
The delivery was within the time frame
The delivery was within the time frame. The kept sending emails saying my order was on its way
There was a delivery charge which made my items more expensive than anticipated. Im not sure I will use this company again. I will certainly.look for cheaper firms
October 21, 2025
Reply from Japebo.co.uk
Hello David,
Thank you for your review and for highlighting both the positives and areas where we can improve. We’re pleased that your order arrived on time and that you received regular updates.
We understand your concern regarding the delivery fee — we strive to balance affordable pricing with safe and reliable shipping. Your feedback will help us in our ongoing efforts to improve.
Best regards,
The Japebo Team
Good Experience
Speedy delivery (even though from Denmark to UK!), good communication and great range.
October 22, 2025
Reply from Japebo.co.uk
Hi Paul,
Thank you so much for your wonderful 5-star review. We’re delighted to hear that you had a good experience with us and that your order arrived quickly — even all the way from Denmark to the UK!
We truly appreciate your kind words about our service and product range.
Kind regards,
The Japebo Team
Reply from Japebo.co.uk
Thank you for taking the time to leave a review.
We're pleased to hear that your order arrived as expected.
Your feedback is important to us, and we always strive to ensure a smooth and efficient experience for our customers.
If you have any further comments or suggestions on how we can improve our service, please don’t hesitate to reach out.
Good communication from the seller
Good communication from the seller. The filters arrived very quickly. Thank you.
October 18, 2025
Reply from Japebo.co.uk
Hi Helene,
Thank you so much for your lovely feedback!
We’re delighted to hear that your filters arrived quickly and that you were happy with the communication.
We truly appreciate you taking the time to share your experience and hope to welcome you back to Japebo soon.
Kind regards,
Mads – Japebo
Prompt delivery of a hard-to-find item
October 17, 2025
Reply from Japebo.co.uk
Hi Chris,
Thank you for your kind review!
We’re really glad to hear that you found what you were looking for and that it arrived promptly — that’s exactly what we aim for.
Best regards,
Mads – Japebo
Good service
Easy to order, quick delivery. Good quality. This was my second time using this company.
October 16, 2025
Reply from Japebo.co.uk
Hi K Lee,
Thank you for your great review and for choosing us again!
We’re happy to hear that you found the ordering process easy, delivery quick, and the quality good. It means a lot to us to have returning customers like you.
Best regards,
Mads – Japebo
It all worked and went together easily
October 16, 2025
Reply from Japebo.co.uk
Hi Valerie,
Thank you so much for your kind review!
We’re delighted to hear that everything worked perfectly and went together easily. We really appreciate you taking the time to share your experience.
Best regards,
Mads – Japebo
Delighted
Products arrived promptly, in perfect condition, exactly as promised. Thank you. Delighted once again.
October 15, 2025
Reply from Japebo.co.uk
Hi David,
Thank you so much for your kind words! We’re really happy to hear that everything arrived quickly and in perfect condition.
It’s great to know you’re delighted once again — we truly appreciate your continued trust.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Bruce,
Thank you so much for your kind review! We’re thrilled to hear you were impressed with the speedy delivery. We really appreciate your feedback and look forward to welcoming you back soon!
Best regards,
The Japebo Team
Great all round!
Easy to order, competitive price and despite the distance , product arrived quickly! Great all round to deal with.
October 12, 2025
Reply from Japebo.co.uk
Hello Jackie,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Japebo Support
Reply from Japebo.co.uk
Hi Paula,
Thank you so much for your kind words! We’re thrilled to hear you were happy with our service and quick delivery. We really appreciate your feedback and look forward to helping you again!
Best regards,
The Japebo Team
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