The product, a hearing aid charger, was in stock, and despatched and delivered promptly. Communication was good throughout. The only downside was the price which seems to be extortionate, but that see... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First able, I want to thank Japebo management for their professional way dealing with my needs. Their service is top notch, they made the purchase of my ReSound TV Streamer 2 a breeze. I’m a total sa... See more
Company replied
After 20 days, I still haven't received my order. I shop mostly online, both domestically and internationally. When I buy from a store in an EU country, I expect to receive my order within 10 days. It... See more
Company replied
When I made an error in the full name of my hearing aids, Japebo rep courteously arranged quick replacement, return and refund. Great customer service!
Company replied
Company details
About Japebo
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range that helps you maintain and care for your device – ensuring good sound quality and long-term performance. 🔊
🛒 Easy and clear webshop
Our website is designed to make it simple to find the right products. With clear categories,
search functionality, and detailed descriptions, you can easily identify the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Customer support with product knowledge
Need help choosing the right product? Our support team is ready to assist you via email.
We’re happy to guide you – both before and after your purchase.
🔒 Safe and secure shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
We combine a wide selection with ease of use and reliable service.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Contact info
Denmark
- info@japebo.eu
- japebo.eu
4.2
Great
72 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Connexx hearing aid charger.
The product, a hearing aid charger, was in stock, and despatched and delivered promptly. Communication was good throughout. The only downside was the price which seems to be extortionate, but that seems to be the case from all suppliers. At scale these chargers would cost no more than 25% of the sale price to make and have certificated, so someone is profiteering from human disability.
May 1, 2026
Reply from Japebo
Thank you for your detailed feedback and for your order.
We’re glad to hear that the charger was in stock, dispatched quickly, and delivered promptly. It is also good to hear that you were satisfied with the communication throughout the process.
We completely understand your point regarding the price of hearing aid chargers. Unfortunately, original hearing aid chargers are often expensive across the market, and we do our best to offer them at a fair and competitive price while ensuring that customers receive genuine, compatible products.
Thank you again for shopping at Japebo and for sharing your honest feedback.
Kind regards
Micas – Japebo
Advertisement
Reply from Japebo
Hello Simion,
Thank you very much for your review.
We are very happy to hear that you are satisfied – it means a lot to us.
We truly appreciate your support and look forward to assisting you again.
Kind regards
Thomas – Japebo
Order still not delivered after more…
Order still not delivered after more than a week. No follow up by Japebo!!!
April 4, 2026
Reply from Japebo
Hi Sidney, We’re very sorry for the delay, and we completely understand your frustration.
Due to the Easter period, both of your orders were unfortunately not shipped until 7/4, which has impacted delivery times more than usual. That said, we fully agree this is not the experience you should have had.
Both orders have now been shipped, and we’ve sent you an email with tracking details so you can follow the delivery directly.
We’re keeping an eye on the shipment from our side as well, and please don’t hesitate to reach out if there are any further issues - we’ll make sure to help you right away.
Once again, our sincere apologies for the inconvenience.
Kind regards
Mads – Japebo
Order discrepancy
I believe that my order was not completed.
I ordered ….
I pack of minifit pro wax…..l received 2
1 pack of domes…..never received any.
Could you re-check my order, as forgot to copy it.
Thank you
J
March 27, 2026
Reply from Japebo
Dear John,
Thank you for your message.
Your order was placed for 2 packs of ProWax minifit wax filters, which matches what you have received. I have also resent your order confirmation for your reference.
Please feel free to reach out if you have any further questions or if anything still seems unclear.
Kind regards,
Thomas – Japebo
Customer service is very professional
Customer service is very professional!
They help right the way. Thank you
March 25, 2026
Reply from Japebo
Thank you for your review, Olga.
We’re very pleased to hear that you had a positive experience with our customer service. Providing fast and helpful support is very important to us.
Thank you for choosing Japebo — we truly appreciate your support.
Kind regards
Micas – Japebo
Advertisement
Reply from Japebo
HB,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
JAPEBO - best Online Shop
First able, I want to thank Japebo management for their professional way dealing with my needs. Their service is top notch, they made the purchase of my ReSound TV Streamer 2 a breeze. I’m a total satisfied customer.
I recommend this company 💯.
March 11, 2026
Reply from Japebo
Hi Ignacio, thank you very much for your kind words.
We’re delighted to hear that you had a great experience and that everything went smoothly with your purchase.
Your recommendation means a lot to us 😊
Kind regards,
Mads – Japebo
Not received yet
March 14, 2026
Reply from Japebo
Hello,
Thank you for your review.
Your order was shipped using tracked letter delivery, which is the shipping method selected for the order. The expected delivery time for this service is 3–5 business days.
According to the tracking information, your order was delivered today at 11:54. This was on the 6th delivery day, which is one day longer than the expected delivery time, and we are truly sorry about this delay.
We hope you will enjoy your products, and please feel free to contact us if you need any assistance.
Kind regards
Micas – Japebo
Reply from Japebo
Thank you so much for your wonderful review! We’re delighted to hear that the ordering process was easy, the item matched the description, and the delivery met your expectations.
We truly appreciate your support and look forward to assisting you again.
Kind regards,
Japebo
Advertisement
I already wait for a week and have no…
I already wait for a week and have no idea when you deliver my order.
January 29, 2026
Reply from Japebo
Hello Ludo,
Thank you for your review.
According to the tracking information, your order has been delivered. We’re sorry that the delivery took longer than expected.
Unfortunately, the delivery time after dispatch is outside of our control. What we can control is how quickly we process and ship orders – and in this case, your order was packed and dispatched within 24 hours, as we aim to do with all orders.
We understand that waiting can be frustrating, and we truly appreciate your patience.
Kind regards,
Magnus
Japebo Customer Support
Reply from Japebo
Thank you for taking the time to share your feedback with us!
We are delighted to hear that your order arrived as expected and that everything was fine. Your satisfaction is our top priority, and it's great to know we met your expectations.
If you have any further questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Micas - Japebo
Reply from Japebo
Tack för din feedback! Det betyder mycket för oss att du är nöjd med servicen.
– Japebo Support
All well!!!
There was acdelaybbutbginslly I ve got my package.
All fine excellent product
December 28, 2025
Reply from Japebo
Hi Giacomo, thank you for updating your review!
We’re sorry about the delay, but we’re very happy to hear your package arrived and that everything is fine.
Thanks for the kind words about the product — we really appreciate it.
Kind regards,
Mads – Japebo
Advertisement
Correct product and cheap!
December 11, 2025
Reply from Japebo
Hi John, thank you for your feedback!
Great to hear you received the correct product and that the price felt right.
We appreciate your order!
Best regards,
Mads – Japebo
Reply from Japebo
Petra,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
After three weeks, I still haven't received my order.
After 20 days, I still haven't received my order. I shop mostly online, both domestically and internationally. When I buy from a store in an EU country, I expect to receive my order within 10 days. It's never happened beyond two weeks. Well, there's always a first time, unfortunately. At this point, I don't even know if I'll ever receive it. It is essential material, not optional. Disappointing.
November 28, 2025
Reply from Japebo
Hi,
We’re very sorry for the inconvenience, and we sincerely apologise for the delay.
Unfortunately, the shipment was mis-sorted by the postal service, which caused it to be in transit longer than expected. We can confirm that the order is now on its way, but we fully understand how disappointing and frustrating this situation is—especially when the items are essential.
We truly regret the inconvenience this has caused and appreciate your patience. If you have any further questions, please don’t hesitate to contact us so we can assist you further.
Kind regards
Micas – Japebo
Very disappointed with my experience…
Very disappointed with my experience ordering from Japebo. I placed an order on November 10th and paid extra for DHL Express to ensure fast delivery. The website did not indicate that the items were out of stock, and only after repeatedly contacting support did I learn they were backordered.
Over several weeks, I’ve received inconsistent or no updates at all. Messages through different support threads often go unanswered, and despite being told the order would ship “next week,” it never happened.
The lack of transparency, poor communication, and continuous delays make it very difficult to trust this company. I’ve requested a refund or a guaranteed delivery date, but I’m still waiting for a clear response. Very disappointing experience.
November 10, 2025
Reply from Japebo
Hi,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration this caused.
Unfortunately, the item you ordered was placed on unexpected backorder by the manufacturer without prior notice to us. We fully understand that you chose DHL Express to receive the order quickly, and it is not acceptable that the stock situation was not made clear at the time of purchase. We also acknowledge that our communication was not consistent enough while we were waiting for reliable delivery information from the manufacturer. That is on us, and we are sorry.
I would also like to clarify one point: as soon as you informed us that you did not want to wait any longer, we immediately cancelled the order and issued a full refund. I understand this does not undo the inconvenience, but I want to ensure the timeline is correct.
Your feedback is being taken seriously. We are already tightening our processes around backorder visibility and escalation with suppliers, so customers receive clearer and faster updates going forward.
If you would like us to review your case in detail or confirm anything regarding your refund, please reply here or contact us directly and we will prioritize your request.
Kind regards
Thomas – Japebo
Advertisement
Reply from Japebo
Hi Rosamund,
Thank you for your review. We are pleased to hear everything was quick and easy. You are always very welcome back whenever you need new accessories for your hearing aids.
Kind regards
Thomas – Japebo
Shap prices ands quick supply.
Shap prices ands quick supply.
Product quality is as expected.
Customer service is quick answering and very helpful.
November 16, 2025
Reply from Japebo
Hello,
Thank you for taking the time to share your experience! We’re very pleased that you’re satisfied with the pricing, delivery speed, product quality, and our customer service.
We truly appreciate your kind words.
Best regards,
The Japebo Team
Good service
October 31, 2025
Reply from Japebo
Hi Boij,
Thank you for your review. We’re glad to hear that you were satisfied with the service.
You’re always welcome back at Japebo.eu.
Best regards,
Team Japebo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.