While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
4.3
Excellent
99 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Very good products specially bone…
Very good products specially bone brooth excellent
May 22, 2026
Unprompted review
The product is changing from last year…
The product is changing from last year it seems to be with more water in it and less concentrate.
The web site to order is not convenient and the fidelity program is not easy to handle.
Big problem is that Jarmino can use your credit card payment without your permission to activate the debt.
May 22, 2026
Unprompted review
Fabulous product
Fabulous product
Impact of Concentre bouillon d’os is very visible on the skin in few weeks
It’s fantastic
Packaging is nice
May 21, 2026
Unprompted review
Reply from Jarmino
Thank you very much for your wonderful feedback — we’re delighted to hear that you are enjoying our bone broth concentrate and that you are noticing visible results on your skin after just a few weeks.
We’re also happy that you appreciate the packaging.
Thank you again for your trust and kind words — we truly value your support! 🤎
Scam and would not cancel subscription after multiple attemps
While the product itself is solid, its overpriced, the subscription experience has been one of the worst I’ve dealt with. I requested cancellation twice before an order shipped and was assured it would be stopped — it wasn’t. I was charged, didn’t receive the product, and had to chase them down again. Now they’re deducting part of the refund due to a discount I used months ago, which was never mentioned in the earlier communication.
Completely unprofessional handling. Would not recommend.
July 16, 2025
Unprompted review
Reply from Jarmino
Thank you very much for taking the time to share your experience with us in detail. We are truly sorry to hear about the difficulties you faced—this does not meet the standard of service we strive to provide.
Regarding your cancellation request, it should, of course, be honored before any further delivery, provided it was submitted in a timely manner. We sincerely regret that this was not the case despite your efforts and that you had to follow up multiple times.
As for the partial refund, in certain cases this may be related to the terms and conditions associated with offers or discounts granted on previous orders.
The fact that you did not receive your order is concerning, and in such situations we always offer a reshipment or a full refund.
We would like to review your case in detail and clarify every point with you. Please do not hesitate to contact us at support@jarmino.com with your order details so that we can offer you a quick and fair solution.
Thank you again for your feedback, which helps us continuously improve our processes!
Advertisement
Scam
Scam. I bought an item for 80 euros and ticked the subscribe button thinking I could later cancel if I didn’t like the product. Impossible! The company REFUSES to cancel saying there is a minimum order of 3 subscriptions. Meaning even after cancelling I would be forced to buy 3 more times at 80 euros each time. Totaling 320 euros! This is NOT clearly mentioned. In fact it is not visible when ordering without clicking a tiny button with a pop up. Also Irem, their customer ”service” rep is horrendous. STAY AWAY FROM THESE PEOPLE!
May 12, 2025
Unprompted review
Reply from Jarmino
Thank you for taking the time to share your experience. We are truly sorry to read about your frustration and would like to clarify a few important points.
Our subscription option is always voluntary and includes specific conditions, such as a minimum number of deliveries when a discount is applied. This information is displayed before completing the purchase, but we understand that it may not have felt sufficiently clear in your case, and we take this feedback very seriously.
Regarding cancellation, it is of course possible according to the selected terms. We sincerely regret if your request was not handled as expected or if communication with our customer service caused additional frustration — this does not reflect our usual standards.
We would very much like to review your case in detail and find a fair solution together. Please feel free to contact us again at support@jarmino.com with your order details so we can assist you.
Thank you again for your feedback — it helps us improve our processes and customer experience.
Jarmino are refusing a refund despite…
Jarmino are refusing a refund despite it being 1+ months since I was meant to receive my order.
Be ware that the products are not being shipped from the UK, and I got a letter from customs asking me to pay £88 to release the goods.
I have emailed Jarmino about this and they are saying they will not refund me the goods because they have been delivered (clearly not as evidenced by now two letters from customs), and are waiting for their return (which I have no control over).
Perhaps their prpducts are good, but they are not worth this headache!
June 7, 2025
Unprompted review
Reply from Jarmino
Hello,
thank you for taking the time to share your experience. We are truly sorry to read about the situation you’ve encountered — this is understandably frustrating and not the experience we aim to provide.
Regarding your order, if it has been held by customs, this usually means that additional import fees or documentation may be required before delivery can be completed. Since Brexit, import fees are automatically applied to shipments to the UK above £135. We understand that this can come as an unwelcome surprise, and we sincerely regret that these additional costs arise at all.
As a gesture of goodwill, we do cover part of these import fees. At the same time, customers always have the choice to either accept the shipment and pay the required fees, or to refuse it so that it is returned.
We would also like to clarify that a parcel being held at customs is not considered successfully delivered, and your case definitely deserves a closer review.
We would very much like to investigate this situation in detail and find a fair solution for you — whether that involves resolving the shipment issue or arranging an appropriate outcome.
Please feel free to contact us again at support@jarmino.co.uk with your order details and any correspondence you received from customs, so we can assist you as quickly as possible.
Thank you again for your feedback — it helps us improve both our communication and processes.
Offers discount then traps you into a…
Offers discount then traps you into a subscription you can’t cancel and bone broth tastes disgusting. Stick to OSSA or other brands.
November 15, 2024
Unprompted review
Misleading UK site
This provider has a very misleading website.
On Jarmino.co.uk it masquerades as UK based. It encourages you to spend over a certain amount to get free shipping and gifts. However hides that you will be charged 20% + service fees extra as the products come from Germany and are subject to import taxes.
Delivery is very very slow to Uk
September 1, 2024
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.