JasionBike Reviews 

The bike worked for like 30 seconds I go to charge the battery put it back in the bike now nothing's working.

Affordable, easy to assemble, quality bike! I got the patrol 52 and couldn't be happier. Instant throttle reaction and good suspension! 10/10 would buy again.

We purchased this Jasion for my kids to get to school and work. Upon assembly it wouldn’t run. The front brake and lever had to be replaced. Jasion customer service did an adequate job getting me the parts and I installed them. That process took around 6 weeks. It ran for a week and we let it sit for the winter. Once spring weather kicked off, it ran for a week or so and we had another code and the bike had no power. That error took place on 04/13/26. They still cannot fix the issue today 06/17/26. No parts have come. The customer service is very pleasant but has zero ability to help. They offered me $50 for my inconvenience then another $50 when they realized they have no solution due to backordered parts. I have received zero of the $100 they offered. After following up this week they offered me a bike lock. I almost laughed. This bike is dead. You cannot steal an e-bike with a dead battery. How is a bike lock helpful? I am demanding a new bike and they offered me $50 off a new one. This experience is not one I’d recommend. Please save your money and purchase a reputable unit. I’ll continue to do everything I can to get the word out on how poor this product is until someone actually helps me.

We are incredibly disappointed with this purchase and Jasion’s customer service. For the first 4 weeks, the bike worked okay. We noticed a few occasional error codes during that first month, but the bike would always work again the next day, so we didn't pursue a fix right away. That was our mistake. About a month later, the bike suffered total electrical failure and stopped working altogether.At first, Jasion’s support team was amazing. Both my son and I reached out and received troubleshooting instructions immediately. The representative showed a lot of empathy. When that first fix failed, we reached out a second time. They gave us more instructions and told us to send video evidence, pictures, the serial number, and our order number if the bike still didn't work.Unfortunately, none of the troubleshooting worked. We gathered all the requested videos, photos, and numbers and sent them back to Jasion. That is exactly when the ghosting started. Since sending that required information, both my son and I have emailed them many times and have been completely ignored. I even called their phone support line, and they straight-up refused to help me, stating I could only be assisted via email—the very same email address that is ignoring us.They give you a great runaround and a false sense of security while your return window is open. The moment you need them to actually honor their 1-year warranty on a defective, dead bike, they completely disappear. Save your money and buy from a company that stands behind its product.

***addition to my review***
JasionBike replying to these reviews with an offer to assist is just fake and they don’t reply to any communication. This company is absolutely disgusting and should be taken to court.

The bike is very powerful, well built I weigh over 250 lbs and it pulls me uphill with no problems and with the meaty tires and shocks it makes for a nice smooth ride. The best part is the affordable price, with so many on the market it makes it hard to make a choice so I pulled the trigger on the jasion eb5 and have no regrets

Bad customer service wrong item send no return policy

I am extremely disappointed with my Jasion e-bike purchase. The bike itself has had issues, but what has been even worse is Jasion’s customer service and warranty support.

When problems arose, I expected the company to stand behind its product. Instead, I experienced delays, poor communication, and a complete lack of accountability. Despite the bike being covered under warranty, Jasion repeatedly failed to provide meaningful assistance or honor the warranty in a timely and satisfactory manner.

Customer service was frustrating to deal with, often providing generic responses without resolving the actual problem. As a customer, I felt ignored and unsupported after spending my hard-earned money on their product.

A warranty is only valuable if a company stands behind it, and in my experience, Jasion did not. Based on my experience, I would not recommend a Jasion e-bike to anyone looking for reliable customer support or warranty service

They pay you for reviews.

Screenshot your review, and send it to us.

Right after we received the screenshot,
we will gift you an E-bike mirror or other accessories you like!

Thank you in advance for your help!

Sincerely,
Jasion Customer Service Team
Lyn

Screenshot your review, and send it to us.

Right after we received the screenshot,
we will gift you an E-bike mirror or other accessories you like!

Thank you in advance for your help!

Sincerely,
Jasion Customer Service Team
Lyn
Here is my final email to them below.
To Whom It May Concern,

I am writing to express my disappointment with both the quality of your product and the customer service we received throughout our ownership of our Jasion bikes.

The issue that ultimately caused us to lose confidence in Jasion involved a faulty stem component. My primary concern was never the cost of the replacement part. My concern was that this was a safety-related component. Had the stem failed completely while riding, it could have resulted in a serious crash and injury, which may have included my toddler. When I contacted Jasion, I expected assistance in resolving a potential safety issue. Instead, I was told the individual replacement part was unavailable and was encouraged to purchase a much more expensive assembly.

What made this particularly frustrating was that I was quoted approximately $70 for a small replacement component, yet I was told the specific part I needed was out of stock while it was apparently available as part of a larger assembly. From a customer’s perspective, that did not feel like a reasonable solution to a safety-related problem.

In the end, we sold our Jasion bikes. The new owner was able to obtain a replacement stem for approximately $16, making the entire experience even more disappointing.

Please remove me from the serial number registration associated with the bike, as I am no longer the owner.

Several weeks ago, we purchased two Lectric bikes for approximately $3,500. As I had previously communicated to your team, we were considering making that switch. One of the deciding factors was the ability to safely ride with my son, who is over 40 pounds. We have been extremely happy with that decision. My son loves riding with us, and our experience with those bikes has been significantly better in every respect.

This email is not simply about the price of a replacement part. It is about the overall customer experience and how a company responds when a customer raises a legitimate safety concern. Unfortunately, the combination of product issues, customer service challenges, and the handling of this situation resulted in us losing confidence in Jasion and choosing a competitor instead.

I hope this feedback is shared with your leadership team, as it reflects the reason you lost not just a sale, but a customer.

Jasion is amazing , best place to find your ebike for the most affordable price & the support services are amazing . Thanks jasion

this retrovolt pro is amazing! i have a doberman and i struggled to find a way to get her tired. but this bike provides me with so many ways to do just that and have so much fun. i live on an incline and this bike has no problem reaching speeds 20+ uphill! i truly do recommend this product

A brand-new e-bike failed after 15 days, and Jasion’s support has been an absolute nightmare

We purchased a Jasion e-bike through Amazon for my 14-year-old son. This was not a casual purchase — it was the largest purchase he had ever made and represented all the money he had saved over the winter. The bike was delivered in May, and within about 15 days it began displaying error codes 7e and 10e and stopped functioning properly.

From there, the experience with Jasion customer service became one of the most frustrating consumer experiences I have ever had.

After contacting support, I was sent a long troubleshooting checklist involving brake signal cables, controller connections, wiring, sensors, and component isolation testing. I followed the instructions, twice, despite not being a mechanic or electrical engineer. I sent photos and videos as requested. The errors remained. The bike still did not work.

Then the real problem began: Jasion simply failed to respond in any reasonable time frame. I followed up repeatedly. I called multiple times. I was told the issue would be escalated. Instead, hours turned into days. At one point, more than 20 hours passed after multiple calls and assurances of escalation. Later, another 22 hours passed without a response. Then three additional days passed with no resolution, no shipped parts, and no refund.

Eventually, Jasion acknowledged that the bike needed a complete replacement rear wheel, including the motor, and a new controller. In other words, this was not a minor issue — critical components on a nearly new bike had failed. Their proposed solution was to wait 15–20 business days for parts because the compatible motor wheel was out of stock in the U.S. warehouse, along with a $150 refund. Later, after even more delay, they increased the offer to $250 and said the rear wheel might be ready to ship after approximately 7 business days.

That is unacceptable. A child’s brand-new e-bike failed after roughly two weeks, and the company’s solution was to make us wait weeks for parts, after already making us chase them for days just to get a response.

We then requested a return label through Amazon, and Jasion sent a label that required postage due. I should not have to pay to ship back a defective bike that failed almost immediately. By that point, we had requested parts and a partial refund, a full refund, and a prepaid return label. After nine days, Jasion had provided none of those resolutions.

This company’s customer service has been slow, evasive, and deeply frustrating. The product failed almost immediately, the support process required excessive DIY troubleshooting, and the company repeatedly failed to provide a timely or complete resolution.

I would strongly caution anyone considering purchasing from Jasion. If the bike works, maybe you get lucky. But if something goes wrong, based on my experience, you may be left with a broken bike, endless troubleshooting, delayed responses, out-of-stock replacement parts, and no meaningful support when you need it most.

I cannot recommend this company or this product.

The is 30 days old brake line blows out contact customer support. Because the bike was a gift to me the warranty will not cover the parts. Plus if you decide you don't like the bike it can only have 10 miles on it. So if you buy one look at in the box really long and hard before you start riding it because getting help is just a pain.

I purchased the YR20 in August of 2025 and the bike has been amazing. Great wide tires for riding in sand and dirt trails and on bike paths. Easily fits 2 people and has plenty of power. I'm going to order another one for my family.

I’ve held off on writing this review for nearly a month as we’ve been dealing with this company.

We sold our old e-bikes and ordered two matching Jaison e-bikes about a month before our 5 month cross country road trip. One bike arrived and it worked fine. The other bike was a lemon and had throttle delays, sometimes the throttle wouldn’t even spin the motor while lifting the back wheel off the ground. When putting the wheel down on the ground, the motor couldn’t even move the bike under its own power.

For over three weeks, we worked with them. They consulted for days with their technical team who assured me it was the motor. They sent a replacement wheel and motor (with no tools or instructions). Swapping the motor, the issue was just as bad if not worse.

I contacted them right away and requested a return label and refund. They passed me around between different support agents- first Harriet was assigned, then it was someone named Hattie, then it was someone named Chao, now it’s someone named Ashley.

Each time they changed the support agents on my case, they didn’t tell me and much of the time, I received no communications or responses. I only learned of these changed because I called nearly every day/ every other day.

Finally, at 4am on Friday morning (I move on Sunday) I get a response saying their system to generate return labels is down until Monday.

This is starting to feel like they are dragging out the clock to make it as difficult to return as possible. I ordered through Amazon yet I have to deal directly with Jaison to get anything done.

Our experience has traumatized us from buying large items like this online. Please read the other reviews on Trust pilot before making your decision. It seems to be quite common that defective bikes are delivered and the customers then have to deal with it themselves (some apparently as long as 7 months of back and fourth without a working bike).

The bike took nearly an hour to assemble and nearly 2 hours to disassemble and repackage. While the bikes may look very nice, you are taking a big risk from purchasing through them. I believe that they are just building and packaging the bikes without testing them so the likelihood that your bike will be defective seems to be 50-50. In the case of our bikes: one worked out of the box, one was a complete dud.

I honestly would have been much less frustrated had it not taken 8 days to get a return shipping label (supposedly it’s going to be available on Monday which marks 8 days from when I requested).

A customer purchased a new display and controller directly from Jasion. This components didn't work so the customer brought them bike to my shop where I troubleshot extensively to determine that what was sent was either defective and/or incompatible (despite the customer sending Jasion photos of serial numbers etc prior to ordering). Jasion support was not helpful and I felt was giving us the run-around. After reaching out to another Jasion support channel, I finally received decent support even getting a replacement display, harness, and controller. Finally, the issue was resolved, and it appears the first display that the customer received upon purchase was the wrong model.

I updated my review voluntarily. Jasion did not request I modify my initially negative review in exchange for product or services - which itself is worthy of a star despite all the initially difficulty.

Ordered 2 of the Jasion Patrol from Walmart. They arrived with no batteries. We were never given any information saying batteries would be separate or get any other tracking info. Reaching out to Walmart was useless, reaching out to Heybike (Sellers on Walmart Marketplace) was useless, and reaching out to Jasion directly was also useless. Here I am almost a week later with no idea if batteries are even coming. Customer Support is absolutely horrendous! Stay away from anything Jasion unless you really like to gamble.

I love my new Jasion X-Hunter! It’s super powerful and makes riding my new e-bike a real joy. The folding design makes it easy to place in the back of my SUV.

Responded to my emails in a timely manner

I recently bought 2 X-Hunter ebikes from Jasion. The bikes are great and fun. What impressed me the most was the level of customer service, response time and professionalism from Alice in the customer service department. So nice to get the level of customer service in todays busy environment!!

I got this bike about 2 weeks ago and love it
Very easy to put together and very fun to ride
Would definitely recommend


Andy Small