JA Steel and Son logo
Visit website

JA Steel and Son Reviews 674

•
TrustScore 5 out of 5

4.9

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often going above and beyond expectations to ensure a smooth process. The service provided is frequently described as amazing, efficient, and careful, with many appreciating the meticulous handling of belongings and the stress-free experience. Reviewers highlight the team's hard work, politeness, and ability to make difficult moves, such as those involving multiple flights of stairs or heavy items, seem effortless. However, some people mentioned issues with communication, which led to dissatisfaction.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising their professionalism,... See more

Service

Users describe positive interactions with service, highlighting the helpful, friendly, and efficient nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gavin, Silviu and James were extremely helpful and very professional they went above and beyond to make sure everything was seamless and easy for us to move. They worked extremely hard and most defini... See more

Company replied

Rated 5 out of 5 stars

I cannot express how amazing JA Steels crew were!! Mark W & Joe C made my experience less stressful, and if the rest of the staff are like them 2 men then I would recommend this company to everyone I... See more

Company replied

Rated 5 out of 5 stars

Another great experience with JA Steel. After a very easy video survey with Rob, the company arranged at short notice to do my move, sending 3 people instead of the agreed 2, and completing the move w... See more

Company replied

Rated 5 out of 5 stars

On time, polite, professional. Did an amazing job. BOTH properties were 3rd floor, no lift & the job was done in amazing time, no fuss. All staff were polite, patient and completed the job overexce... See more

Company replied

Company details

Written by the company

J.A. Steel Removals & Storage is a trusted removal and storage company providing reliable, professional moving solutions for homes and businesses. With years of experience and a friendly, skilled team, we take the stress out of moving by handling every stage with care, efficiency, and attention to detail. Whether you’re relocating locally or further afield, we offer a tailored service designed to suit your schedule, budget, and specific requirements. We provide full packing and unpacking services, secure wrapping for fragile items, and careful loading and unloading to protect your belongings throughout the journey. Our modern fleet of vehicles is equipped to transport everything from single items to complete household or office moves. For customers needing extra space, we also offer safe, secure storage options, ideal for short-term needs during a move or long-term solutions for decluttering or renovation projects. At J.A. Steel Removals & Storage, customer satisfaction is at the heart of what we do. We pride ourselves on clear communication, punctual arrivals, and a dependable service you can count on. Get in touch today for a free, no-obligation quote and let us help you move with confidence.

Contact info

4.9

Excellent

TrustScore 5 out of 5

674 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Positive experience!

“Mark W, Liam R, and Dennis W were absolutely fantastic during our move. What could have been a very stressful day for me and my daughter was made so much easier thanks to their calm, professional, and friendly approach. They listened carefully to everything I asked, were incredibly helpful throughout the entire process, and made sure all our belongings were placed in the correct rooms at our new home. Nothing was too much trouble for them. I genuinely couldn’t have wished for a better team. Thank you all so much for making our move such a positive experience!”

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10 service

I highly recommend J A. Steel & Son for your removal and relocation needs.
Sanjay was so helpful and accommodating throughout, and seemless dealt with my last minute change to size of vehicle required.
The team on the day went above and beyond, recycing my surplus furniture so it didn't go to waste.
I was delighted that our furniture went to our local hospital.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Geat staff

Geat staff, very polite and helpful.

Craig, Dan R & Mike Brewster.

Went above and beyond

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Tony N, Bill R, Ryan C

Tony N, Bill R and Ryan C all took good care with my belongings and my home. They were professional and considerate and worked really hard. I would recommend J. A. Steel & Son and would be happy to use them again.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Professional Standards

Florian and Siluiu were very professional and friendly. They lifted things in care manner making sure there were no damages to items.They packed thing for us that were not packed in properly to prevent damages.
I had an extremely heavy marble table which they handled with excellent care and ease I will always recommend their service well done.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Ahmed, Daniel G. and Craig carried out the job with professionalism and care. Also very polite and answered any questions I had.

April 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look