Hands down the best customer service I've ever experienced! Lightning-fast responses, straightforward instructions, and they walk you through everything patiently like having a personal assistant. Luc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought 2, 8mm 20" 14k gold Cuban chains and absolutely love the product but realized 2 of the same chain is too bold of a look for me. Liv from Jaxxon customer service was excellent; she was friend... See more
Company replied
I’m very pleased with my whole customer service experience with my mix up on length size. And the immediate response was unbelievable and got my link switched from a 20 inch to 26 inches within 24 hou... See more
Company replied
Unfortunately I originally ordered the wrong size of a bracelet. But fortunately a service agent named Sofia assisted me. She was amazing. First she assisted me in cancelling the booking and then r... See more
Company replied
Company details
- #63 of 139 best companies in Jewelry Store
- #44 of 116 best companies in Fashion Accessories Store
- #29 of 50 best companies in Jeweler
- #28 of 49 best companies in Jewelry Designer
- #20 of 79 best companies in Men's Clothing Store
- #52 of 124 best companies in Online Marketplace
About JAXXON
Written by the company
Italian Made Chains
It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.
Free Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Contact info
770 S Grand Ave, 90017, Los Angeles, United States
- 2136631585
- contact@jaxxon.com
- jaxxon.com
4.5
Excellent
40K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The gold comes off after a month and Customer service sucks
We bought the 10 mm Cuban bracelet, and we have had it just over a month, and the gold is coming off all over. When we tried to get it returned through customer service, we were basically told that, because they engraved a name on it (on the clasp, BTW), I had no chance of an exchange. Basically, there was no conversation or anything. I would not recommend these chains at all, as they fade, and the customer service sucks. Order #2102893
February 27, 2026
Unprompted review
Reply from JAXXON
Thank you for taking the time to share your experience — we’re truly sorry to hear about the issues you’ve encountered with your bracelet and the frustration you felt during your interaction with our support team. This is not the experience we want for our customers.
While engraved items are typically final sale, we’d really like the opportunity to review this situation more closely, especially given the concerns you raised about the finish. Please provide the order details and one of our representatives will gladly review it and assist you further.
We value your feedback and appreciate the chance to look into this for you.
truly 5-star service!
Cardi went above and beyond to resolve my issue efficiently — excellent customer service!
February 28, 2026
Reply from JAXXON
Thank you so much for the kind words! We’re thrilled to hear Cardi went above and beyond to resolve your issue and provide truly 5-star service. ⭐️
We really appreciate your support and are grateful you took the time to share this experience with us!
How fast they respond to any questions or concerns
The way customer service handled and issue for me pronto! The customer service is exceptional! Thank you!
February 28, 2026
Reply from JAXXON
Thank you for sharing your experience! We’re thrilled to hear our team responded quickly and handled your concern promptly. Providing exceptional customer service is always our priority, and we’re glad we could deliver.
We truly appreciate your support — thank you for choosing JAXXON!
Reply from JAXXON
Thank you so much for your amazing review! We’re thrilled to hear you love your tennis bracelet — it’s definitely a standout piece. ✨
We truly appreciate your support and hope you continue enjoying it!
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Avery made your exchange process easy and seamless — we’ll be sure to share your feedback with her.
We truly appreciate your support!
Reply from JAXXON
We really appreciate your review! Providing great customer service is very important to us, and we’re thrilled to know we delivered. Thanks again for your support!
SOFIA was amazing
SOFIA was amazing! They were so helpful in helping me with my question and made the experience super seamless - will shop here again!
February 27, 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Sofia was able to assist you and make your experience seamless. We’ll be sure to share your feedback with her — she’ll truly appreciate it!
We’re so glad we could help, and we can’t wait to have you shop with us again soon!
Customer Service
Quick replies, was able to switch out my chain for a different one since i ordered the wrong length, Luna was so great and very helpful with all of my questions.
February 27, 2026
Reply from JAXXON
Thank you for sharing your experience! We’re so happy to hear that our team was able to assist you quickly and help with switching your chain. Luna will be thrilled to know her support made the process easy and stress-free.
We truly appreciate your feedback and thank you for choosing us!
Customer service with Avery was the…
Customer service with Avery was the best. I've not seen good customers like this in a very long time.
February 27, 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that your experience with Avery was such a positive one. She truly takes pride in delivering outstanding customer service, and feedback like this means a lot to our team.
We appreciate you taking the time to share your experience and for choosing us — we’re always here if you need anything! ✨
Angel was a huge help with the return…
Angel was a huge help with the return issue I was facing!
February 26, 2026
Reply from JAXXON
Thank you for sharing your experience! We’re so glad to hear that Angel was a huge help in resolving your return. Providing smooth and stress-free support is exactly what we aim for, and we’ll be sure to pass along your kind words to Angel.
We truly appreciate your feedback and your support! ✨
I'm very happy with the product itself…
I'm very happy with the product itself but needed to exchange for a different size. The return process has been easy and Customer Service has been very responsive and wonderful to deal with. Angel is the representative helping me and he explained the procedure for each step and my different options. He was very responsive and I felt Comforted knowing that this would work out well. This is my first time purchasing from your company and I was a little bit leery, not knowing how the return and exchange for a different product would be, but he made me feel reassured. I very much like that. He is my direct contact when I email and I'm not transferred to different people. Angel made the experience much better.
February 26, 2026
Reply from JAXXON
Thank you so much for taking the time to share such a thoughtful review. We’re thrilled to hear that you’re happy with the product and that the exchange process has been smooth and reassuring.
We completely understand how returns and exchanges can feel uncertain—especially on your first purchase—so it means a lot to know that Angel made you feel comfortable and confident every step of the way. Providing clear guidance, responsive communication, and consistent support is exactly what we strive for.
We’ll be sure to share your kind words with Angel—recognition like this truly means a lot to our team. Thank you again for giving us a chance; we’re so glad your first experience has been a positive one! ✨
Angel was fast and efficient
Angel was fast and efficient. She was able to answer my question and more. Thank you Angel.
February 26, 2026
Reply from JAXXON
Thank you for your kind feedback! We’re so glad to hear that Angel was fast, efficient, and able to answer all your questions. That’s exactly the level of service we strive to provide.
We’ll be sure to pass along your appreciation to Angel — it will definitely make her day! Thank you again for your support. ✨
Reply from JAXXON
Thank you for your feedback! We’re glad to hear you’re happy overall, and we’ll make sure any adjustments needed are taken care of so your experience is seamless.
We appreciate your support! ✨
Because you’ll are a great company nice…
Because you’ll are a great company nice jewelry and unique material I love Jaxxon whatever I buy it’s always the best and it look so eloquent and great when you go out and people admire your nice jewelry never tarnish last so long keep up the excellent work I will keep buying
February 26, 2026
Reply from JAXXON
Thank you so much for your amazing feedback! We’re thrilled to hear that you love your JAXXON pieces and that they’ve been admired wherever you go. It means so much to us to know our jewelry lasts and continues to shine for you.
We truly appreciate your support and can’t wait to help you pick out your next piece. Keep shining, and thank you for being part of the JAXXON family! ✨
Avery did an outstanding job taking…
Avery did an outstanding job taking care of my issue with my bracelet.
February 25, 2026
Reply from JAXXON
Thank you for sharing your experience! We’re thrilled to hear that Avery did an outstanding job resolving your bracelet issue. We’ll be sure to pass along your kind words—recognition like this truly means a lot to our team.
We appreciate your support! ✨
Outstanding customer service
Bree was amazing and was able to help me with my replacement request. Hands down the best customer service I have experienced in a long time. Kudos to Bree and to Jaxxon for setting the standard in customer satisfaction.
February 25, 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Bree provided such an amazing experience and helped make your replacement request smooth. She takes pride in delivering top-notch service, and your recognition truly means a lot.
We’ll be sure to share your kudos with Bree and the team — thank you for highlighting the JAXXON standard in customer satisfaction! ✨
Good service
February 25, 2026
Reply from JAXXON
Thank you for your feedback! We’re glad to hear you had a positive experience and appreciate your support. ✨
Angel was of great help and resolved my…
Angel was of great help and resolved my return.
February 25, 2026
Reply from JAXXON
Thank you so much for your feedback! We’re thrilled to hear that Angel was able to help and successfully resolve your return. We’ll be sure to share your kind words with her — it means a lot! We appreciate your support and are always here if you need anything else
Bree was very responsive and confirmed…
Bree was very responsive and confirmed I would receive an update on my order within 24hrs
February 25, 2026
Reply from JAXXON
Thank you for sharing your experience! We’re glad to hear that Bree was responsive and kept you informed about your order — timely updates are so important, and we’re happy she provided that. We’ll be sure to pass along your kind words to her! We appreciate your support and look forward to serving you again.
Reply from JAXXON
Thank you so much for your feedback! We’re thrilled to hear that Cardi was able to fix the issue quickly and provide fantastic service. We’ll be sure to share your kind words with her — it will mean a lot!We appreciate your support and are always here if you need anything else
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.