Hands down the best customer service I've ever experienced! Lightning-fast responses, straightforward instructions, and they walk you through everything patiently like having a personal assistant. Luc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought 2, 8mm 20" 14k gold Cuban chains and absolutely love the product but realized 2 of the same chain is too bold of a look for me. Liv from Jaxxon customer service was excellent; she was friend... See more
Company replied
I’m very pleased with my whole customer service experience with my mix up on length size. And the immediate response was unbelievable and got my link switched from a 20 inch to 26 inches within 24 hou... See more
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Unfortunately I originally ordered the wrong size of a bracelet. But fortunately a service agent named Sofia assisted me. She was amazing. First she assisted me in cancelling the booking and then r... See more
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Company details
- #63 of 139 best companies in Jewelry Store
- #44 of 116 best companies in Fashion Accessories Store
- #29 of 50 best companies in Jeweler
- #28 of 49 best companies in Jewelry Designer
- #20 of 79 best companies in Men's Clothing Store
- #52 of 124 best companies in Online Marketplace
About JAXXON
Written by the company
Italian Made Chains
It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.
Free Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Contact info
770 S Grand Ave, 90017, Los Angeles, United States
- 2136631585
- contact@jaxxon.com
- jaxxon.com
4.5
Excellent
40K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Return
The first person I spoke with really didn’t help me at all and then the second person Lucy helped me a lot I really appreciate her!
February 12, 2026
Reply from JAXXON
Thank you for your feedback! We're sorry to hear your initial experience wasn’t as helpful as it should have been, but we're glad Lucy was able to step in and assist you. We'll be sure to share your kind words with her. We truly appreciate you taking the time to share your experience! ✨
Angel was an amazing help!
March 12, 2026
Reply from JAXXON
Thank you for the wonderful feedback! We're so glad to hear that Angel was an amazing help. We'll be sure to share your kind words with them. We truly appreciate your support! ✨
Customer service was great I was very…
Customer service was great I was very happy with the help I got from Stacey.
March 12, 2026
Reply from JAXXON
Thank you for your kind feedback! We're so glad to hear that you had a great experience with our customer service and that Stacey was able to assist you. We'll be sure to share your kind words with her. We truly appreciate your support! ✨
Hands down the best customer service…
Hands down the best customer service I've ever experienced! Lightning-fast responses, straightforward instructions, and they walk you through everything patiently like having a personal assistant. Lucy was my rep and she replied so quickly it felt like instant messaging. And the shipping? Mind-blowing—same-day orders go out the same day. Seriously, no one else in the game is doing this right now. Highly recommend!
March 12, 2026
Reply from JAXXON
Thank you for the incredible feedback! We're thrilled to hear that you had such a great experience with our customer service. It’s wonderful to know that Lucy was able to assist you quickly and make the process smooth and easy. We're also glad you were impressed with our fast shipping. Your recommendation truly means a lot to us—thank you for your support! ✨
Return are a pain
I sent back a return and they received it feb 17 and here it is is march 11th and I have not got my money back. Their customer service is trash.
March 11, 2026
Unprompted review
Reply from JAXXON
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
Luna was very quick to respond to my…
Luna was very quick to respond to my emails with answers.
March 11, 2026
Reply from JAXXON
Thank you for your kind words! We’re thrilled to hear that Luna was able to assist you quickly and provide the answers you needed. Your feedback means a lot to us! Welcome to JAXXON!
Bought a chain and have two pair of…
Bought a chain and have two pair of earrings on the way! Jaxson’s customer service is awesome! They sure helped me out a lot when I placed my order incorrectly with punctuation and class.
March 11, 2026
Reply from JAXXON
Thank you so much for your wonderful review! We’re thrilled to hear you’re excited about your new chain and earrings. We’re also glad our team could assist you with your order,our goal is always to make the experience smooth and enjoyable. Enjoy your new pieces!
Super fast response and was able to…
Super fast response and was able to resolve my issue
March 11, 2026
Reply from JAXXON
Thank you for sharing your experience! We’re glad our team could respond quickly and help resolve your issue. Your feedback means a lot to us!
Great customer services.
Great customer services.. thank you STACEY for the help and the quick response to my emails
March 11, 2026
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Stacey was able to assist you quickly and provide excellent service. We’ll be sure to pass along your appreciation to her!
Good customer service
Good customer service. Bree went above and beyond to answer and help me with all the questions I had.
March 6, 2026
Reply from JAXXON
Thank you for your wonderful feedback! We’re so glad Bree could go above and beyond to help answer all your questions. We’ll be sure to share your kind words with her!
Bree saved the day! 🦸♀️
A silly error on my part in not reading the shipping policy about engraved orders had me worried I wouldn’t receive my order by the time I needed it, however Bree efficiently worked with me to get this fixed in under 20 minutes! Now, my surprise order will be here in time and I couldn’t be more relieved and excited! Excellent customer service skills!
March 10, 2026
Reply from JAXXON
Thank you so much for your kind review! We’re thrilled to hear that Bree was able to assist you quickly and turn the situation around. Mistakes happen, and we’re always happy to help however we can. We’ll be sure to pass along your kind words to Bree—she’ll be delighted to hear them! We’re so glad your order will arrive in time and hope the surprise makes the moment even more special. Thank you for choosing JAXXON!
Jaxxon doesn't stand behind their product
I purchased a chain for my seven-year-old son in November gave it to him on Christmas Day. He loved it seemed like great quality. Wore itevery single day never taking it off. Between December 25 and end of February. It has fallen off three times. The clasp will not stay engaged. I contacted customer support. They asked me to send a video which I did. I asked for a replacement they would not send a return label back for repair. I escalated the customer service situation and was only offered a $40 gift card. Now my son has a chain that he can't wear because we are afraid that it's going to fall off and he's going to completely lose it so I either have to bring it to a jeweler and pay to have it repaired or just allow him to walk around with it until it falls off. Jaxxon clearly does not stand behind their products. Extremely disappointing experience. update as of March 12, 2026. I was contacted again by JAXXON customer support and was told that I would in fact only be receiving a $40 credit. Why would I purchase from a company again who doesn't stand behind their product? I'm now stuck with an almost $200 chain that I will have to pay out-of-pocket to be replaced as a single mom that definitely hurts the wallet. Beyond disappointing experience for a company who has enough money to do better if they wanted to.update 3/24. I was told I would receive an email with a credit for $40 on March 11. It's now March 24. I have received no credit at all. This company just keeps disappointing time and time again.
February 24, 2026
Unprompted review
Reply from JAXXON
We’re very sorry to hear about your experience and understand how frustrating this must be, especially since the chain was a gift for your son. This is not the experience we want for our customers.
Someone from our team will be reaching out to you directly to review your case and make this right. Thank you for bringing this to our attention.
Never buy from them, warranty time is a scam.
I bought a chain and bracelet set, and the bracelet start losing the color, I contact them then before the Year Warranty ends and know my bracelet is not cover by the Warranty because it was Engraved with my initial. I will not buy from them any more. Is suck because I got the 10mm Cuban chain with bracelet and know in stuck with a bracelet that lose it color.
March 6, 2026
Unprompted review
Reply from JAXXON
We’re sorry to hear about your experience and understand how frustrating this must be. While engraved items are typically excluded from warranty coverage, we still want to take a closer look at your case. Someone from our team will be reaching out to you directly to review the situation and see how we can help. Thank you for bringing this to our attention.
She was very helpful on my issue and it…
She was very helpful on my issue and it was corrected quickly
March 9, 2026
Reply from JAXXON
Thank you for your kind feedback! I’m glad we were able to help resolve the issue quickly. We truly appreciate your support. 😊
Excellent customer service!
I was pleasantly surprised how fast I received a response to my email!
My mistake with ordering a wrong chain resolved very quickly!
Thank you ISLA, you’re the best!😊
March 7, 2026
Reply from JAXXON
Thank you so much for your wonderful review! We’re thrilled to hear that your issue was resolved quickly and that you had a great experience with our customer service. I’m especially happy I could help get everything sorted for you. 😊
We truly appreciate your support—enjoy your chain!
Isla was extremely helpful and more…
Isla was extremely helpful and more importantly extremely clear with my exchange. She ensured I understood the policy and exactly what I wanted so that I did not make a mistake. 10/10
March 7, 2026
Reply from JAXXON
Thank you so much for your kind words! I’m really glad I could help make the exchange process clear and ensure everything was handled exactly the way you wanted.
Your feedback truly means a lot—thank you for the 10/10! 😊
Skye was amazing and helped me through…
Skye was amazing and helped me through the whole process of getting a new chain! Super happy with how I was treated and the end result!
March 8, 2026
Reply from JAXXON
Thank you for the great review! We're so happy to hear Skye was able to assist you throughout the process and that you're pleased with the outcome. We truly appreciate your support and kind words!
Good customer service and problem was…
Good customer service and problem was fixed quick.
March 8, 2026
Reply from JAXXON
Thank you for the great review! We're glad to hear our team was able to resolve your concern quickly. We truly appreciate your support!
great help!
March 3, 2026
Reply from JAXXON
Thank you for your review! We’re glad to hear you had a great experience and that our team was able to help. We truly appreciate your support!
ISLA at customer service was really…
ISLA at customer service was really helpful great customer service fast response too
March 7, 2026
Reply from JAXXON
Thank you for your kind review! We’re so glad to hear that Isla was able to assist you and provide such helpful and prompt service. We’ll be sure to share your feedback with her—it will mean a lot!
We truly appreciate your support.
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