jaybee.co.uk Reviews 

Terrible customer service. Went to book in a service and have a seat looked at under warranty at Banbury Alpine as this was the closest one to me. They said and there words "you need to take it back to where you purchased it from" Brentford Alpine. She also said "they don't want to probably deal with your warranty claim and that is why they are wanting you to come here. I then called Rob at Brentford and he said the was a load of rubbish, the point was I wanted to take it to Banbury as it was closer to me not the fact that they wouldn't do the warranty claim for the seat. This is not the first time I had rubbish dealings with Banbury Alpine, When I first put an order in was lied about dates on delivery. So be warned what you hear from these guys may not be the truth.

Very Dated. Stuck in 1980s with Rude Staff. No After Care. There Are So Many Better Garage's. . I Delt With Them For Many Years. They Just Lost All My Respect. To See The Way They Treat Customers. I have Had This Happen To Me . Avoid ...

Just brought a new Sandero Stepway from Jaybee, had a professional and low pressure sales pitch from Ryan Norris. Answered every question professionally and was a pleasure to deal with. Handled the handover with great humour and courtesy. I would heartily recommend Ryan, he took his time and made sure we were comfortable with our decision.

Went for a trial of Renault 5 - lovely car and Ryan was very helpful and great to talk to.
Strongly recomment

My car was booked in for its annual service. Completed in a timely fashion and safety considered in the first instance. Commendations to the lady in particular on reception for communicating and taking time to listen to my concerns. I was also offered solutions and information going forward on a couple of concerns I have with my vehicle. I've had outstanding service from the Jaybee team over the past 3 years. Thankyou.

Thank you to Ryan at the Banbury branch he was so polite and helpful and made my new purchase an enjoyable experience he also followed up with me the next day making sure that everything was good with my car.
Highly recommend.
Thank you.

I would highly recommend the team after service, they are all very helpful and always prepared to go the extra mile to help their customers. Just recently my car got into difficulties and both Yvonne from reception and Greg their head mechanic went over and above at the roadside to ensure that my car was safely returned to the garage as well as ensuring the my husband and myself got safely home.

I got this car from the mobility scheme and the salesman was all friendly whilst getting the sale and after that rudeness and unprofessionalism is an understatement the service team are rude as hell and I know this for sure when my contract is over next year I will never use this dealership ever again and wouldn't recommend.
Rudeness, Unprofessional, obnoxious the list is endless

I have been a customer of Jaybee Motors for 11 years and they service and maintain my Renault vehicles.

I have always received excellent service... and today I have collected my car after an annual service.

Joanne in the Service Dept went out of her way to make 'a slot' to service my car... they are increasingly busy. Again, I have received friendly, efficient service.

I highly recommend Jaybee Motors and Renault vehicles.

Michael Cary, West Oxfordsire
13 May 2026

Very poor customer service - this place clearly don't like to be disagreed with and have forgotten about how to first seek to understand an issue before trying to tell someone who drives the car that there is no issue with a battery that is advertised at 220 miles and is getting 110 every time regardless of weather or driving style. Covering up an issue isn't helpful. Thn saying they don't want to deal with you again because you disagreed with them is laughable! AVOID

I would not recommend this dealership. They sold me an "ex-demonstrator" 2025 Dacia Duster. The vehicle had several electrical issues including failure of the stop/start mechanism. I was fobbed off, despite bringing the problems to their attention. The car was subjected to fault diagnosis by a main Renault dealer. This returned 3 pages of faults containing 44 entries, including one that referred to 'component internal failure' of the 12V battery. This dealer commented that they would need the vehicle for at least three days to carry out further diagnosis of the issues. Fortunately, with the help of Which?, I was able to get my money back, but only after considerable inconvenience and expense in returning the vehicle to them. My requests to make good these losses were met with silence. Avoid them.

a month ago
Jaybee motors have an ease of booking appointments via phone, reception staff are polite and engaging. Credit to the branch.
Unfortunately that's where my positive experience ends.

As a loyal customer, I booked my car in for a service and MOT dropping my vehicle off at 08:30 as advised. I was aware service and MOTs are completed throughout the day and was aware that my car should be ready for payment and collection at/around 5pm.
My cambelt was replaced by another garage in 2021 and from previous experience with Jaybee Motors it would flag up for change and show red on my service sheet, post Service and MOT. I politely reminded the receptionist of this fact and that my service records from all works carried out were on my passenger seat. Stating a 'T belt and water pump change'
I would happy discuss with the mechanics if needed. She informed me details would be handed over.

Myself and small children who do not live locally spent the day exploring the local area. It came to 12:30, no correspondence from Jaybee motors, I rang for an update. I was informed my car was next to be looked at after lunch and was on track for competing after 3:30.

We arrived shortly after 3:30 - my children sat watching a film on my device, quite and chatting to other customers sat down next to them. A cleaner rudely told myself and my children that we were being too loud. 'the big man upstairs would not be happy' gobsmacked, I responded letting her know we were waiting for our car and that we were being no louder than any other customers in the show room.

At this point the receptionist informed me my car was partly serviced and flagging with essential work needing to be completed.
- a cambelt change! Quoting £1,288.85
This was astonishing, firstly because I asked them to look through the records provided.. something which they did NOT do and secondly, this is daylight robbery. I paid £423 for a cambelt and water pump change sept 2021. The mechanic did, after I abruptly asked them to read the paper work provided in my service book, retract the need for a cambelt change. He was nothing shy if a coward not coming to have a conversation with me about this.

I was also informed my front shocker boots were flagging as essential work, red. Needing to be changed before my next MOT. Again, the cost was £425.78
After feeling frustrated with the lack of communication and promptness of work carried out I declined to have these changed. Something which I have recently found out would have been monies wasted. 2x garages have quoted £170 + £240 for the shocker boots to be changed but not as a necessity, but when the time comes to change the springs. Again, Jaybee motors have tried to commit day light robbery! Utterly disgusting!

After spending 15mins discussing these issues, I was informed my car would take a further 1.5hrs to complete! The receptionist seeing me frustrated showed compassion and I was given a courtesy car to use overnight. Something I am very grateful for.

The completion of my work took another half a day, no priority to give my car back promptly.

Safe to say I will NOT be using Jaybee motors again and would not recommend their services.

* I have asked for Renault to contact me to discuss in further detail

Went to jaybee motors Ltd in Banbury today Renault and Dacia dealership, I can honestly say that the staff there are out of this world nothing is to much trouble for them, so polite and helpful and after sorting out my car they ended up giving my car a free complimentary wash, thank you very much, highly recommend.