JayWay Travel Reviews 252

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting how it transforms vacation planning into a stress-free and seamless process. Many people appreciate the detailed itineraries, well-chosen accommodations, and efficient transportation arrangements, which contribute to a truly wonderful and customized travel experience. Reviewers frequently mention the helpfulness and knowledge of the staff, including local agents, drivers, and tour guides, who go above and beyond to ensure a smooth and enjoyable trip. However, some customers were not happy with the contracted personnel, specifically mentioning an incident involving a driver. This indicates that while the overall service is highly regarded, there can be occasional issues with third-party contractors.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the personalized and seamless travel... See more

Holidays

Customers consistently note positive experiences with holidays, praising the ease of planning and the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness,... See more

Location

Users describe positive interactions with location, consistently highlighting that hotels were in ideal,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as seamless, smooth, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jayway took the time to understand what was important to us. The hotel recommendations were spot on! The transfers could not have been anymore efficient! Also utilized many of their suggestions for th... See more

Rated 5 out of 5 stars

Planning our trip was through jayway was the best choice we made. After trying to plan a multi 4 City vacation across the northern Italy area on our own we found ourselves lost with the amount of pl... See more

Rated 5 out of 5 stars

Jay way allowed us to enjoy independent travel in Poland with fantastic background support. They took our initial vision, worked closely with us and created something wonderful. Transfers, hotels, gui... See more

Rated 5 out of 5 stars

JayWay has planned major trips for us to Croatia (4 of us) and Italy (2 of us.) We let them know, when, places, our interests. we end up with wonderful hotels, excellent tour guides and all the deta... See more


Company details

  1. Travel Agency

Written by the company

We are a boutique tour operator specializing in custom tours to Europe since 2006. We have helped thousands of travelers enjoy seamless vacations with complete peace of mind. Imagine a multi-city European tour designed with your preferences in mind that runs like clockwork. You specify the dates, places you want to see, type of accommodations, and your interests. Our US-based travel advisors in conjunction with our European staff will prepare your tailored itinerary. We'll make any adjustments necessary until you're completely happy. You leave the hard work of the logistics and arrangements to us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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Rated 5 out of 5 stars

Amazing Travel Experience

If you want to have an amazing vacation without all the stress that goes into the planning and worries of something going wrong and having no recourse you need JayWay Travel! JayWay truly listened to everything my family wanted in our vacation and delivered a beautiful and memorable experience!

June 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing Greece

Everything is taken care of from the time you arrive at your first destination until your return home. No need to confirm all your tours and transfers. Just sit back, relax and enjoy your vacation!

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

This is our 4th JayWay trip and we…

This is our 4th JayWay trip and we enjoyed the consistency of how you do things along with the staff who guided us along the way. It’s a great way to travel! Melita created an amazing trip and Andrea and Maria were absolutely fantastic guiding us through the process. The care they all put into their clients and their jobs is wonderful to be a part of.

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Jayway is the way to travel!

Using Jayway helped with the ease of planning and anxiety of traveling to a different country. The access to a local representative was very reassuring and comforting. We started our trip off in Paris and then flew to Venice then traveled to Rome, Positano and Capri. We were able to just relax and enjoy or trip. Everything went smoothly and we made it back home safe. We had a beautiful trip! Thank you Jayway!

June 12, 2024
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Rated 5 out of 5 stars

JayWay travel ROCKS

The organization, the tours, always on time, pleasant people. Just made the entire trip a breeze. I had no worries at all about anything, hotels, transfers, tour guides. Absolutely fantastic

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

Trip made easy

JayWay travel is very organized and well planned. The guides are fabulous . JayWay works so well for us because it is semi independent but all the transfers and excursions are planned, It makes everything seamless!
JayWay has fabulous customer service and I highly recommend this travel agency

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND

JayWay planned a truly incredible trip for us. They knew all of the things we needed to see in the dream destinations, planned optimal places for us to stay, and took care of everything for us so we didn’t need to lift a finger.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

23 Day Trip to Croatia and Slovenia

We planned a 23 day trip to Croatia and Slovenia with JayWay. They worked with us to create a fabulous vacation. JayWay provided us with great ideas for tours, lodging, restaurants and transfers. They were very knowledgeable, resourceful, creative, flexible and customer focused. Our group of four seasoned travelers all highly recommend JayWay.

May 20, 2024
Unprompted review
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Rated 5 out of 5 stars

JayWay Travel is an excellent choice…

JayWay Travel is an excellent choice for arranging travel plans. They take care of every detail and you always feel that you have someone you can count on while traveling in a foreign country/city.

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Jay way exceeded our expectations

Jay way exceeded our expectations. You can tell that Jay Way takes the time to make sure their guests are happy and satisfied from start to finish. They fully research the companies they use for bookings and I would put all of my trust in them for future travel. Wonderful trip!!!

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Their recommended/selected tours/tour guides were top notch and Andrea, our local contact, ensured everything went smoothly and went above and beyond to make sure we had a great experience.

June 7, 2024
Unprompted review
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Rated 5 out of 5 stars

First time travel agency user

My family and I have travelled to Europe and Asia several times. Jayway was my first use of a travel agency and I will never use anyone else. The Boutique Hotels were in amazing locations, they suggested locations we would not have visited and ended up loving and we had a contact on the ground for any issues. We had one issue with a hotel and the team had us in another location the same day.
Having someone handle all the transfers/transportation for our 7 location trip was priceless.

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

The only way to experience Romania: The JayWay way!

My husband and son traveled to Romania with JayWay Travel. I can't recommend JayWay highly enough. JayWay provided a personalized itinerary based on the guys' interests and activity levels. They had private transfers between (and professional guided tours in) Bucharest, Sibiu, Sighisoara, Brasov, and the Bucovina region (home of the famed painted monasteries, a UNESCO World Heritage attraction). They enjoyed walking tours, cultural experiences (like lunches with Romanian families), church and castle tours of attractions like acclaimed Bran and Peles), and even a challenging hike through the Romanian countryside. They picked up handpainted icons, pottery, and eggs, indulged their love for dark beer, and made memories that will last a lifetime. From the company owner to their personal Romania contact, to each and every driver and guide, my guys had nothing but kudos. Thank you, JayWay team!

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Jayway

Jayway made it so easy for us to get the most out of our trip. All the logistics were seamlessly taken care of so we just sit back and enjoy. We would say that our wonderful local guide, Martina, would just wave her magic wand and make everything great for us. We have already enthusiastically recommended Jayway to our friends and will continue to do so! They listened to our interests and crafted a perfect itinerary for us. Thank you for a wonderful trip!

May 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Italy Trip

Out trip to Italy was arranged by JayWay and every aspect was terrific. Boutique hotels were beautiful and centrally located, with easy access to restaurants. Guides were always on time, and very knowledgeable.
Will definitely use JayWay again.

Christine and Tim

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

You dream, JayWay delivers the plan

This was our second time using JayWay to plan our trip, this time a month in France. It was a great trip. JayWay met us from the beginning of the trip and Elana our tour coordinator met us at the end of our trip to do a evaluation debrief. Elana checked up on us throughout the trip. It was areal comfort knowing if we had a question,she had answers. We are taking a river trip next year, JayWay will plan our early arrival and the last few days when we depart the river. They are great to work with.

April 21, 2024
Unprompted review
Rated 5 out of 5 stars

Trip to Bulgaria

Jayway delivered on all services and needs as promised. Their staff was informative and the guides we used were all excellent. we designed our own itinerary and Jayway carried it out expertly. Thank you Jayway.

May 10, 2024
Unprompted review

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