Jbfmeetandgreet Reviews 

192
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Terrible contact, both before drop off and at pick up, only adding unnecessary stress when travelling. Reading reviews that have been posted recently, we consider ourselves lucky thay we did manage to... See more

Company replied

Rated 5 out of 5 stars

Super friendly, smooth process with no waiting around. Upon arrival, lady came to collect car within minutes of parking up. Clear instructions to where to drop and collect car. Jonathan returned o... See more

Company replied

Rated 5 out of 5 stars

Have used JBF twice now and will continue to use in the future. Cost effective, polite and on time. Just returned and got stuck at passport control which delayed us by an hour and even though they had... See more

Company replied

Rated 1 out of 5 stars

Car damaged on several panels, suspiciously muddy tyres. Looked like it had been driven through a hedge. JBF took a video at drop-off, and driver took a video again on collection after highlighting... See more

Company details

  1. Airport Shuttle Service

Written by the company

Family Run Third Party Meet and Greet Service at Stansted Airport We are reliable, careful, punctual, respectful and treat all of our customers like Family.


Contact info

3.0

Average

TrustScore 3 out of 5

192 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(192)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service provided by jbf meet…

Excellent service provided by jbf meet and greet. Very punctual, good communication, friendly service and car exactly as we left it. Highly recommend and won’t hesitate to use them again

April 26, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Thank you for your feedback!

We really appreciate this and are glad you was satisfied by our service.

We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your booking.

www.jbfmeetandgreet.com

Thanks
JBF Team

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Rated 1 out of 5 stars

Disappointing experience

After a disappointing first experience we were persuaded to give JBF another try, the service was much better and what we expected. Unfortunately our brand new car was returned damaged and this companies policy is to totally ignore all communication, thus we will have to take legal action. In addition we paid a cash balance and they won't provide a receipt for our insurance. Very disappointed and this small family run outfit is not all it seems to be.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , they came early and I didn’t have to wait and no issues came . A service that I would recommend!

April 23, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Thank you for your feedback!

We really appreciate this and are glad you was satisfied by our service.

We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your booking.

www.jbfmeetandgreet.com

Thanks
JBF Team

Rated 5 out of 5 stars

What a great company, excellent value!

What a great company! Alice and the staff took amazing care of us, the car was collected and returned to us right at the terminal in perfect timing! Really recommend this company! And they were even the best price! Great value for money and friendly service

April 23, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Thank you for your feedback!

We really appreciate this and are glad you was satisfied by our service.

We hope to see you again soon, please visit our webpage below.
and as a customer of ours you are eligible for a discount on your booking.

www.jbfmeetandgreet.com

Thanks
JBF Team

Rated 1 out of 5 stars

Service was very bad

Service was very bad , when them collect the car was good ,when I came back from mine trip ,the company delivered the car to me ,damaged , the handle door was smashed and couldn’t close the door I required redound and was ignored,I don’t use any more this service

April 13, 2024
Unprompted review
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Rated 3 out of 5 stars

Excellent on departure. Terrible on arrival.

The service on arrival for my departure was excellent. I called 30 mins before I got to Stanstead and they were waiting and the handover was quick, professional and easy. Unfortunately, upon my return it was the opposite. I called when I landed, then when I cleared passport control. They told me 30 minutes from that point. I waited 40 minutes then called again. I was told a further 20 -30 minutes. I called yet again and was told 10 minutes!! Waiting for my car took longer than my flight from Germany.

April 21, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Thank you for taking the time to share your experience with us.

We sincerely apologise for the inconvenience you faced upon your return.

We value your feedback and will address the issues you raised to ensure a better experience for all our customers in the future.

If you would like to discuss this matter further, please feel free to contact us directly.

Thank you for bringing this to our attention.

Kind regards,
JBF Team.

Rated 5 out of 5 stars

Excellent service

Excellent service. On time, friendly and helpful.

April 5, 2024
Unprompted review
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Reply from Jbfmeetandgreet

Many Thanks for your review.

We really appreciate the feedback and are glad you enjoyed your experience with JBF

We look forward to seeing you again in the future.

JBF Team

Rated 5 out of 5 stars

Very well organised!

Very well organised company! I called them 30 min before getting to Stansted Airport and member of their staff was there within few minutes after I got into Orange Car Park.
Collecting my vehicle was just as easy on the way back.
Very good service at the very good price. I will definitely use them again.

April 16, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Many Thanks for your review.

We really appreciate the feedback and are glad you enjoyed your experience with JBF

We look forward to seeing you again in the future.

JBF Team

Rated 5 out of 5 stars

Spot on

On time- friendly staff-car returned in perfect condition, great service will be using again

April 10, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Many Thanks for your review.

We really appreciate the feedback and are glad you enjoyed your experience with JBF

We look forward to seeing you again in the future.

JBF Team

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Rated 5 out of 5 stars

Great service was recommended by a…

Great service was recommended by a friend and have now used them a few times

April 4, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Many Thanks for your review.

We really appreciate the feedback and are glad you enjoyed your experience with JBF

We look forward to seeing you again in the future.

JBF Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I’d highly recommend them

April 2, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Many Thanks for your review.

We really appreciate the feedback and are glad you enjoyed your experience with JBF

We look forward to seeing you again in the future.

JBF Team

Rated 5 out of 5 stars

Will use again

We had to wait 35 minutes to get our car back but the service was very friendly,
they said to wait inside and they gave a call to notify when our vehicle arrived outside, will be using their service again 👍🏿 attitude

April 15, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Many Thanks for your review.

We really appreciate the feedback and are glad you enjoyed your experience with JBF

We look forward to seeing you again in the future.

JBF Team

Rated 5 out of 5 stars

10/10🙂

Hello there, I’m overjoyed at the experience today. I’m so glad I knew my car was in safe hands thanks to Craig and his wife. I’m absolutely over the moon as Craig and his wife were so organised and very nice. I’m very happy with JBF Meet and Greet.🙂

April 13, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Many Thanks for your review.

We really appreciate the feedback and are glad you enjoyed your experience with JBF

We look forward to seeing you again in the future.

JBF Team

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Rated 1 out of 5 stars

Avoid it

Avoid it! They are using your car while you away, we have received our vehicle smashed!

April 9, 2024
Unprompted review
Rated 1 out of 5 stars

DODGY AS F***

Do not use these! I turned up to drop off my car and had to pay and extra £10. When collecting my car there were extra miles on my clock, my camera had been physically unplugged so I couldn’t see what/where my car had been and my car stank of weed! And then I had to pay another £10 to leave the car park. Avoid at all costs!

April 7, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Many Thanks for your review

We appreciate your feedback on how we can improve our service.

The £10.00 Entry and Exit fee has always been mandatory and is not a fee of ours is purely the entrance and exit fee of the car park.

This is stated prior to purchasing our service, and in regards to the extra mileage, the camera, and the smell of the vehicle could you kindly contact us via email so we can go through a standard complaint procedure for you.

I Look forward to hearing back from you.

JBF Team

Rated 5 out of 5 stars

Very Helpful

I had to change our booking today due to technical errors at Stansted which meant our flight did not go.
JBF very kindly brought our car back promptly so we could return home. I rang and spoke to Alice @ JBF to re arrange Alice was great really friendly and very helpful . They changed our booking with no fuss or charge . Lovely to speak to someone in person !! Thank you

March 31, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Many Thanks for your review.

We really appreciate the feedback and are glad you enjoyed your experience with JBF

We look forward to seeing you again in the future.

JBF Team

Rated 5 out of 5 stars

A+++ Service

Great service, clear instructions. Very polite, and all round brilliant service! Thank you very much! Would recommend to anyone.

March 22, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Many Thanks for your review.

We really appreciate the feedback and are glad you enjoyed your experience with JBF

We look forward to seeing you again in the future.

JBF Team

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Rated 1 out of 5 stars

AVOID AVOID AVOID

Please please do not use this company. The below reviews must be fake. We waited nearly an hour for our car to be brought to us in the orange car park. We had called a couple of times as we had been waiting for so long and they were rude. When it arrived it was so dirty?! Obviously cars can get a bit of dirt etc - but sprayed mud all up the sides - just makes you wonder where they take them? When the driver eventually turned up he was rude and said his used to the bad reviews and basically doesn’t give a s*it. When asked about the state of the car he said ‘stansteds flooded, google it’…. And the first sentence that came out of his mouth when he turned up was ‘I’m just the driver’ - a complete cop out. You have to pay an extra tenner each way on top of the price FYI. Save yourself time and money and go elsewhere.

March 24, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Thank you for your Review.

We really appreciate your feedback.

I am sorry to hear regarding your experience.
please email us to the below with your booking confirmation attached and we will gladly assist in rectifying your experience for you.

I can assure you our other reviews are genuine.

Jbfmeetandgreet@outlook.com

I await your email.

Thanks

JBF Team

Rated 5 out of 5 stars

Excellent service from James

Excellent service from James. Met at Stansted Airport, car collected and returned on time. Would recommend as so simple and very reasonably priced.

March 8, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Thank you for your Review.

We really appreciate your feedback and are thrilled you was satisfied with our service.

Please call, email or go to our webpage to book for your next holiday flying from Stansted.

You are also entitled to a discount code for being a return customer :)

www.jbfmeetandgreet.com

We hope to see you soon.

Jbf Team

Rated 5 out of 5 stars

Brilliant

Brilliant. Does what they say. Professional and courteous. I'll use this friendly family business again

March 14, 2024
Unprompted review
Jbfmeetandgreet logo

Reply from Jbfmeetandgreet

Thank you for your Review.

We really appreciate your feedback and are thrilled you was satisfied with our service.

Please call, email or go to our webpage to book for your next holiday flying from Stansted.

You are also entitled to a discount code for being a return customer :)

www.jbfmeetandgreet.com

We hope to see you soon.

Jbf Team

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