JB Hall Funeral Directors Reviews 

88
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Everyone has been professional, warm and supportive. Guidance, patience and understanding was provided in abundance by Jen throughout the process. On a lighter note , given that one day we will all tr... See more

Company replied

Rated 5 out of 5 stars

Jen and her colleague Carey were very caring and thoughtful during the whole process. Respectful and professional as they guided me through each stage and after the funeral. Jen arranged the flowers f... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I was becoming quite ill myself by the time the funeral came around but was able to attend and thought everything went as well as it could. My late sister having used the company when he... See more

Company replied

Rated 5 out of 5 stars

After the recent death of my father, JB Hall, were excellent in helping us through this very difficult time. Jen and Suzanne were both compassionate in carefully leading us through the decisions that... See more

Company replied

Company details

  1. Funeral Director
  2. Funeral Home
  3. Non-Bank Financial Service

Written by the company

We promise to give you the best end of life care, support and experience with a compassionate and ethical approach. Whether you’re arranging a funeral now or planning for the future, we’ll give you the time, understanding and respect to ensure a fitting tribute. JB Hall Funeral Directors are based in Wokingham and are available 24 hours a day, 7 days a week.


Contact info

4.9

Excellent

TrustScore 5 out of 5

88 reviews

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4.9

All reviews

(88)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We experienced empathy, respect and professionalism

We experienced empathy, respect and professionalism throughout our dealings with JB Hall. At this most difficult time they met all our requests to celebrate the life of our loved one before, during and after the service. Jo and Karen were very caring and compassionate with the arrangements and Sarah-Jane our celebrant was sensitive and professional presenting the tribute at the service. We would recommend the services of JB Hall.

July 26, 2022
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Reply from JB Hall Funeral Directors

Dear Mrs Sessions,
Thank you for taking the time to leave such a lovely review. We are pleased that both Jo and Karen in the branch were able to offer the best care, support and experience during this difficult time. We will pass on your thanks.

Kind regards
Claire McGinty
Client Experience & Aftercare Manager

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Rated 5 out of 5 stars

Funeral by JB Hall - highly recommended

JB Hall handled the funeral of my late father and could not have been more helpful and respectful. Special mention to Jo our personal coordinator who patiently took us through all the things we needed to do and was always available to answer any questions or make any changes. Also our celebrant Hayley who pitched the tone of the service just right and was commended by several of the family on the day.

July 5, 2022
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Reply from JB Hall Funeral Directors

Dear Mrs Murray,
Thank you for taking the time to leave such a positive review. We are pleased that Jo was able to offer such a high standard of care and attention during this difficult period.

Kind regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Made everything really simple and…

Made everything really simple and clear, this is the second time I have used JB halls and both times I found them to be respectful while efficient.

June 29, 2022
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Reply from JB Hall Funeral Directors

Dear Katy,

Thank you for taking the time to leave a review. We are pleased that our colleagues were able to offer such a high standard of care and service.

Kind regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

What a lovely company to deal with

What a lovely company to deal with at ones sad and stressful time.

June 21, 2022
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Reply from JB Hall Funeral Directors

Dear Peter,
Thank you for taking the time to leave such a positive review.

Kind regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent Service

I was really pleased to have randomly chosen JB Hall when faced with a sudden need for a funeral director. Their service was first class from the point of initial contact until the funeral. The staff are caring and professional, I couldn't have wished for anything better.

June 15, 2022
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Reply from JB Hall Funeral Directors

Dear Nicki,

Thank you for taking the time to leave a review. We are pleased that our colleagues in the branch were able to offer such a high level of service during the difficult period. We will pass on your kind words to the staff in the branch and the funeral team.

Kind regards
Claire McGinty
Client Experience & Aftercare Manager

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Rated 5 out of 5 stars

Everyone I saw was very kind and…

Everyone I saw was very kind and caring. They made my ordeal very bearable and I would certainly recommend them to anyone who needs them.

May 30, 2022
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Reply from JB Hall Funeral Directors

Dear Mrs Smart.

Thank you for taking the time to leave such a positive review. We are glad that the our colleagues were able to help you during this difficult period. If you require any further assistance please do not hesitate to contact the branch.

Kind regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

We were most impressed with the…

We were most impressed with the consideration and attention to detail demonstrated by the staff of the Company,

May 24, 2022
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Reply from JB Hall Funeral Directors

Dear Michael,

Thank you for taking the time to leave such a positive review. If you require any further assistance please do not hesitate to contact the branch.

Kind regards,
Claire McGinty
Client Experience & Aftercare Manager

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