Jbhifi Reviews 810

Let me purchase something that was not in stock but displayed as in stock.

Can’t get onto customer service live chat or phone.

Should be illegal to do this in Australia.

I shop at JBhifi quite regularly. I've never had a bad experience with buying from there. I have not had any issues with any of the products I have purchased either though, so I can't comment on returns. But I am always happy with the staff and service when I shop there

It was just a small purchase this time, but I wanted to use the opportunity to share my constant satisfaction with their level of support over the many years I have shopped with them. I once purchased a laptop from them, and after having numerous issues over the years, they fully refunded it well out of its warranty period. They didn't even force me to take a voucher to spend with them. I was very impressed. I continue to shop with them reliably.

I’m extremely disappointed with my recent experience following the purchase of the latest iPhone and Apple Watch Series 10 around two months ago from JB Hi-Fi.

At the time of purchase, I followed the staff’s recommendation and also bought a cover for the Apple Watch. I take great care of my devices, and the watch has been well protected throughout.
Recently, when I removed the cover to change the watch band, I noticed that the watch skin had peeled off. There was no dust, sand, or external factors behind the cover that could have caused this issue.

I visited both JB Hi-Fi and the Apple Store (Penrith branch) to report the issue, accompanied by Miss Maddie.
Unfortunately, both stores told me that since the damage is considered "cosmetic" it’s not covered under warranty, and I would need to pay for the repair or replacement myself.
This was frustrating and disappointing, especially considering the short time I’ve had the watch.

I previously used Android and Samsung devices and made the switch to Apple based on the reputation for excellent customer service.
Unfortunately, this experience has not lived up to those expectations.

Now I’m left with a brand-new Apple Watch, just two months old, showing damage that I did not cause and that neither Apple nor JB Hi-Fi is willing to take responsibility for.
This is not the level of quality or service I expected from Apple or its retail partners.

Paided full money for something they said would be in ''in the next few days ',weeks later after long waits on the phone ..told the it is on a pallet out the back... to still no item.. don't ever pay up front
We Now will have to get from another store
The girl who served us on that day was incharge also,
Do better .

Bought a mobile phone called RUIO Blitz for $149 about 2 weeks ago. Transferred all my info. This phone is so bad that I got to type slowly for the screen to catch up. Type too fast and your Apps tell you that you typed the wrong password. Staff are just interested in making a sale, not sorting out problems

Selling products out of opened boxes only giving Their own store vouchers instead of refund after 14 days Warning on telephones does diagnostic test cannot repair sends back to manufacturer's with all your data phone calls personal emails to China

Would not use JB Hi Fi Mobile staff ever again for phone or contract services. They yold me incorrect information regarding moving my old number to a new contract with them to sign to a JB HI contract with them and then was unable to bring my number over meaning I had to change my number completely or pay for two contract. Gave no suggestion or solution, just said their staff would not do that and I would have to pay out the new contract.

Having made a few larger sized purchases from JBhiFi in the last 12 months, both in store and delivery - I have been pleased with both the service and the products I purchased

Happily employed and regularly working there until lately where I've been met with no responses to calls or messages regarding shifts! Made budget each month and got along with coworkers well but I guess greedy transactional managers care about their own backline more than their employees and that's why your company is getting worse.

Thanks JB Mornington I'm now facing severe financial stress because of your lack of basic decency towards your own hard workers.

What went wrong is that express delivery from Launceston to Hobart was supposed to take 2 days, but .... nine days and counting.Take out Easter weekend, still 5 days.

Online support is useless. They just keep promising delivery "later today" and it never happens.

In the end cancelled order ... only to be told that I won't get a refund unless and until the courier returns the missing parcel to them. Is that legal?

Terrible service by jb hifi.still waiting for delivery no show. Been calling to speak to some but no answer and waiting time is over an hour. Never buying from jb hifi again. Good guys are the best

They abide the Australian Consumer Law.
I bought a top brand 4 sliced toaster early last year, then household power tripped every time the toasting lever is pressed the day before yesterday so I retuned to JB HIFI with the faulty product and the sales receipt . Simple one question on why I am returning the product. It got exchanged easily with similar product and shortfall refund.
There was no tactical "detective" questions or "calling the store manager" attitude.
Yes you can trust JB HIFI .

Two Premium TVs Failed – JB Hi-Fi Ignores Consumer Law

Review: I purchased a Samsung 75” TV from JB Hi-Fi in 2017 for over $4,200. It failed in 2019 and was replaced with a newer model in 2021. Now, that replacement has also failed—completely unusable.

JB Hi-Fi is refusing to take responsibility, instead sending me to Samsung. Under Australian Consumer Law, the retailer is obligated to offer a refund or replacement when there’s a major failure—not the manufacturer.

Despite submitting a formal complaint (Support Ticket #4206082), and a phone call with the store, nothing has progressed. The staff agreed to email an update, but I never received it.

Two failed TVs, over $4,000 spent, and zero accountability. Would not recommend.

Fantastic service from Fiona from Cannington Branch and a big thank you to Prezzy from your Belmont branch I appreciate your service guys✨

Picked up my order same day price was better than online guys instore knew their tech stuff backward.

Have placed an order for mac mini M4 and they didn't palce the order for the shipment. The product delayed without a possible receiving date. Worst service ever. Would not recommend for online purchases and would avoid the company as a whole if possible.

Our Sales-person at JB Hi-Fi in Woden, Omar, was very helpful in getting a really good deal for us. He had personalized experience with the noise-cancelling headphones we were looking for and would recommend him for anyone going to that store.

DO NOT USE JB's trade in service, it's a SCAM, a money grab to make you spend more money than you need to.
When using the service I followed all prompts honestly and truthfully, JB give you an instant cash voucher to use in store, however, when this ridiculous third party "Assurant" receive and assess the item, they under quote your item substantially to the point you're out of pocket MASSIVELY.
You spend the voucher at JB before you get the assessment done, "get instant cash back on your trade in and buy your new device on the spot" quoted on JB's website. My account was debited by the third party, I declined the stupid offer from the third party. Now I'm stuck with a device I don't want and I feel short changed by JB. Pairing up with a third party to scam and pay out vouchers at the consumers cost is disgusting.
SCAM, SCAM, SCAM. Shame on you JB.

I had phone problems and several phone sales people took the time to try to figure out my phone problems. The one outstanding person is James. He took a lot of time trying to work around Samsung's bonus restrictions.