Jbhifi Reviews 810

I was buying a camera for work, and Ash was extremely helpful, informative and considered the needs behind the purchase - I couldn't recommend him more highly!

Ordered by Click and Collect and received an email at 7.15am that it was ready to collect. I got there (Midland Home) at 7.30am and had to stand outside for 30 minutes waiting for store to open. Don't tell people to come to your store if you are not open.

I ordered a gaming monitor and paid for it on December 2nd. I tried the online chat to see why it hadn’t been sent for Christmas and I joined at position 48 and after 2 hours made the top 20 and gave up. The next day I called and started at position 21 and was on hold for 2 hours and made position number 1 and when they went to answer hung up on me.
Next day finally got through on live chat. The item was apparently out of stock, no known delivery date, no apologies but was told just to cancel the order.
If or when the item arrives no need to say I can delete jb hifi from my search list

We purchased two identical laptops with additional insurance. One of them had a problem within 6 months. JB Hi Fi, two staff looked at it, one was happy to return it to the manufacturer for repair, the second said no it has been dropped. It was not dropped and they did not believe us. There is no damage to the product, the front and back sides of the screen are separating - but no cracks or anything. they took photos of the device, emailed them to the manufacturer, could not even be bothered to send it to them and told them it had been dropped. Repair denied. NEVER BUY FROM JB HI FI. They are cheats.

At a local JB retail store, I was assisted by a very helpful employee called Nick. We were purchasing a new TV, along with a new surround sound system and he even recommended to have someone else install the TV on the wall and the installers did a very good job. We are very grateful for his advice, as we realized we wouldn't have been able to install it ourselves, without damaging the screen because of how thin it is.

Bought in Bondi junction. Team was very helpful. 5 star

I ordered a laptop which was scheduled for 12th December (2 weeks in the future). On the 13th, I tracked the link and it was still showing delivery date of 12th. Called the helpline which had wait of 41 in queue. Went to chat and it was showing 29 in queue. When it got to 1 in queue, it sat there for ages as if it's a bug? The customer service is appalling as many have mentioned. Buy directly from manufacturer like Microsoft, Apple, etc. if you could.

If jb hifi could just have a feature for them to call back once you're registerd in queue, that could help.

DON'T ever trade your phone in with JBhifi - the company they are affiliated with for trade-ins, Assurant are absolute THIEVES. Assurant are happy to take your phone but they do not pay the trade in money. I've had an ongoing case since Oct 2025 and Assurant take no accountability for payment not made to me!!
Check your partners JB!! Not on!!

Price match is a lie and not honoured. Customer service assume you know nothing about the industry and suppliers and lie directly to you.

They've got my money...I've got no goods. Still waiting for responses to my requests for an update. It's not hard to keep a customer informed, but apparently it's beyond the skill of JB Hifi.

Can not get through on the chat line waited hours and no response. No tracking of orders. Worst customer service ever encounted.

Courier service is horrible, which coincides with their pathetic customer service. JB Hi-Fi is great until they take your money, and then they just leave you out to dry if you have any issues.

Went into a JB-HIFI store to look at Surface Pro 11's with my wife and get her to choose the colour she likes. The staff we amazing and explained to her the various different options for the keyboard and pen add-ons. Once she decided on colour we were informed that they had neither the Surface or the keyboard and Pen in that particular store but according to their systems could get both shipped from other stores or the warehouse with an estimated delivery of about a week and since they weren't in store they would waive the delivery fee. We happily agreed and paid for both items. The Surface arrived as expected after the usual tracking updates. However, after a week there were no updates and no keyboard or pen delivery. Enquiring in store I was told the keyboard and pen had been packed, despite no tracking update. Subsequently enquiring via email via the online portal resulted in nothing beyond the automated email reply after a week. Waiting for 4 hours (in which time they handled only 70 queries from the queue, minus those that gave up waiting) for a response to online chat resulted in them informing me that they could not access information relating to in store orders. Calling the store resulted in them offering to refund my money now that they had determined they actually had no stock in the country, but that I would have to come to the store to receive my refund. After attending the store and speaking to a manager to get the refund they told me there was nothing they could do beyond giving me a refund, despite their systems have completely failing to inform me that there was no chance they could deliver the keyboard and pen within a week let alone much longer since they had none in the country, despite telling me their systems said it had been backed, despite not responding to my email enquiry, despite not being able to answer my queries through online chat after a 4 hour wait, despite not recognising that my order could not be fulfilled in time and notifying me, and despite my having had to return to store to get a refund. Fortunately I have purchased said keyboard and pen in the colour of our preference from a competitor with stock. Thanks again to all the staff involved. No thanks to the corporation of JB-HIFI.

Looking for a new Lap Top and printer, went to two other stores no one in the stores seemed interested. Went to Jbhifi in Joondalup, staff could have not been better, was assisted straight away and given helpful advice. Great customer service got everything we wanted. Five stars to Rio who came to our house and set it all up. Will not be going back to the other stores, Jbhifi Joondalup will now be our go to store.

Dear JB Hi-Fi Customer Relations Team,

I am writing to formally express my dissatisfaction with a recent experience at your Pacific Epping store on December 4, 2024. Below are the details of my experience, which I hope will be addressed promptly.

### Background Information:
On December 2, 2024, I placed an online order (Order Number: #JB-20037384) for an Apple Watch SE (2024) GPS + Cellular model via your JB Hi-Fi Online Store. I visited the Pacific Epping store the next day, December 3, 2024, to pick up my order. The main reason I purchased the watch was to use it for outdoor activities such as running, walking, and cycling. My goal was to leave my phone at home while still being able to communicate using WhatsApp, which I rely on for personal and business communication, particularly with family members abroad.

However, after setting up the watch, I was disappointed to find that it did not support receiving WhatsApp calls, which was a crucial feature for me. On December 4, 2024, I returned to the store to return the watch and request a refund. I was also considering purchasing a Samsung phone and watch, as they meet my needs for WhatsApp communication.

### The Experience:
When I spoke with the store manager about my situation, I was subjected to rude and unprofessional behavior. The manager:
1. **Belittled me and my partner**, insulting us in front of other customers and implying we were not capable of understanding basic product features.
2. Dismissed my concerns about not receiving WhatsApp calls despite the product's cellular capabilities, claiming that I should have known all features before purchasing.
3. Treated me as if I were a child, lecturing me about product knowledge and consumer rights.

Instead of helping me find a solution, such as recommending a product that met my needs (like a Samsung watch), the manager made me feel humiliated and uncomfortable.

### Refund Process:
Although the manager ultimately processed the refund, the manner in which it was done was disrespectful. The manager explicitly stated that the refund was only issued because they "could not be bothered arguing with me," which made me feel that my legitimate consumer complaint was being dismissed.

### Request:
I kindly ask that you review the CCTV footage from December 4, 2024, at approximately 2:49 PM (Refund Receipt No: 204300018-75), which will clearly show:
- The manager’s disrespectful attitude towards me and my partner.
- The way we respectfully communicated our concerns.
- The shock of the store employees, who appeared uncomfortable with the manager’s actions.

The manager’s behavior has left a negative impression on me, and I believe it reflects poorly on JB Hi-Fi’s reputation and customer service standards. I would have been happy to purchase Samsung products, which would have better suited my needs, if the store had provided a more respectful and helpful experience.

### Desired Outcome:
I request:
1. An apology for the poor treatment I received.
2. Confirmation that appropriate training will be provided to the manager on customer service and consumer rights.
3. Assurance that this type of behavior will not occur again with other customers.

Thank you for your attention to this matter. I look forward to a resolution to ensure future customers receive the respectful and professional service they deserve.

Sincerely,
Cevdet G

My worst experience ever with an Australian company. Truly un Australian. Traded 2 laptops with them. They offered about 888 +~ 550 for the two laptops online and issued me with JB hi Fi gift cards immediately. when I sent it to them, they said we have reassessed and can only offer you about $120 for one and nothing for the other. I said to them that's fine, pls cancel the trade and send the laptops back. After this they have stopped responding to my emails. They have charged my credit card for the sum of 888 + 420, left me with JB hi fi vouchers (which I don't want anymore) and ran away with 2 apple laptops worth a lot more. Worst experience ever.. please don't fall into there trap.

Awful experience returning a second hand phone, which was faulty. Tracking shows item arrived back with them two weeks ago, still no refund and am not getting responses from the support email address. Order #JB-18111440

Waited from position 41 in phone queue to be hung up on once they answered almost 2hrs after I called. I tried calling back. Position 34. Tried live chat. One automated response and the position the queue got worse, yep 21st in queue changed to 23rd!? Persevered for an hour. Nothing. My order now says no stock. Express delivery paid for but expected date is nearly a month away. I went in-store to clarify, where they tried but 'discovered' they could not help me. I was asked to re-engage the online consultation options which repeatedly are not attended to or mishandled resulting in zero useful interactions. No options remain. The company's commitment to obfuscation is revelatory and downright appalling.

Awful service, I would not advise anyone to go there. We came as visitors to the country for two weeks and were sold products to enable us to use our phones in Australia, but they would not work when we went home as advised by a sales person there. When I went back and looked for a refund, they refused to provide it for a product that would not work and was no longer suitable as we due to go home in a few days. Awfully disingenuous

Please be careful and check prices elsewhere before buying anything from JB Hi-Fi. They pretend to have lower prices, but they actually have higher prices, even during sales.
They also cheating with price matching.
When you purchase something and it has a problem, is damaged, or you just open the packaging, you will have difficulty returning it after you leave the store.
Avoid buying.
Order #JBD-AU255-WQE7RQ