We had a brilliant experience with James and Brooke at JBrown. They were responsive, transparent and so helpful in guiding us through a rather long and complex process for a lease on a commercial pro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The estate agent from JBrown was always available to meet at the property and replied to my enquiries promptly and frankly, a refreshing experience after meeting so many estate agents willing to sa... See more
We a great experience working with Emma. She secured a sale quickly and was a pleasure to work with throughout the entire process. When a legal issue with the land registry threatened to delay things,... See more
JBrown went above and beyond selling our house. Their marketing style is exceptional, they stopped at nothing to capture the beauty of our old family home. There was drone footage, videos, virtual tou... See more
Company details
Written by the company
At JBrown, our goal is to simplify the process of selling and letting your property, whilst delivering a tailored service that fits your needs.
Contact info
Level 1, Devonshire House, One Mayfair Place, W1J 8AJ, London, United Kingdom
- 02072684863
- info@jbrown.com
- jbrown.com
Worst estate agent I've ever met
Looking to rent, I saw a flat with agent Veronica, which I liked and made an offer on. She contacted me and told me that it looked like the landlord was going to accept my offer and asked for some more info the landlord wanted, which I provided immediately. Since then, she's disappeared. I've texted her several times on WhatsApp, she ignores my messages, doesn't even bother to read them or acknowledge them. Finally after being ghosted for a few days, I asked her to let me know if my offer was refused so I can start looking at other flats. Absolutely no response. I've never met a ruder or less respectful person working in a customer services role. Shame on you Veronica. Worst estate agent I've had the misfortune to work with.
May 6, 2021
Unprompted review
Advertisement
Recently bought our first home. JBrown estate agents were pretty useless.
Recently bought a property sold through JBrown. Generally rather responsive and flexible for booking viewings, etc. but pretty useless once there were any queries.
Most disappointing, we weren’t provided a full set of keys on purchase - told to sort it ourselves with mgmt or ask our new neighbours to get copies. Not great.
Unclear updates on what was delaying the purchase once all things were fulfilled on our side. Took lots of repeated questions to get any answers to minor queries on the property.
April 21, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.