J Coates (HGV Services) Ltd Reviews 

2,330
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and extensive knowledge, which greatly contributes to a positive learning environment. Many people highlight the excellent user experience, noting that instructors are supportive, friendly, and make them feel at ease, even when new to HGV driving. The service provided is frequently described as exceptional, with clear guidance and effective training methods leading to successful outcomes. Reviewers also appreciate the detailed and structured instructions, which are delivered calmly and professionally, helping to build confidence. The overall customer service is highly regarded, with many noting the personalized support and encouragement received throughout their training journey. This comprehensive approach ensures a smooth and stress-free process, enabling many to pass their tests on the first attempt.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, patience, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, with many describing it as a great... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the professionalism,... See more

Instructions

Reviewers consistently express satisfaction with the instructions provided, often highlighting the... See more

Customer service

Clients share positive opinions on customer service, highlighting the sublime training and support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a full week intensive with J Coates for my C + E license. The training and support i received from both the company my trainer was completely sublime. Liam was very professional and delivered to... See more

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied


Company details

  1. Driving School

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(2,330)

194 reviews in the last 12 months

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Rated 5 out of 5 stars

Instructor (Kelly swift) was just so …

Instructor (Kelly swift) was just so helpfully. she really help me control my nerves on the day and her training methods where amazing. I really couldn’t of asked for a better instructor

November 7, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your review. Delighted Kelly helped control your nerves and provided amazing training methods. We appreciate your feedback.

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Rated 5 out of 5 stars

Had kelly as my driver in instructor

Had kelly as my driver in instructor , she was lovely and patient with me and helped easy my anxiety and got me passed.

October 31, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback. We're delighted Kelly provided you with brilliant instruction and support.

Rated 5 out of 5 stars

Great teaching had Liam the trainer who…

Great teaching had Liam the trainer who was superb really calmed my nerves and got me learning it all. Can not thank this company enough great service from start to finish

October 31, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are overjoyed to hear Liam provided great teaching and calmed your nerves. Thank you for recognizing our service!

Rated 5 out of 5 stars

Massive thank you to the legend that is…

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be the best you can be.
Huge thanks as well to everyone else that has dealt with my endless emails and got me through my CPC and reverse exercise, and sat naved us round Birmingham.
Will highly recommend you guys to anyone wanting to learn!

October 30, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thanks for the fantastic review! Thrilled Kelly helped you pass first time. Good luck with everything.

Rated 5 out of 5 stars

I had a brilliant experience training…

I had a brilliant experience training for my C1 licence with this company. My instructor, Kelly, was patient, knowledgeable, and genuinely passionate about helping me pass. Thanks to her excellent training and support, I passed with zero minors! I’m really grateful for all the hard work from Kelly and the team, and I’d highly recommend this company to anyone looking for professional driver training.

October 24, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are overjoyed to hear about your brilliant experience with Kelly! Congratulations on passing with zero minors.

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Rated 5 out of 5 stars

Nice to see them again

Hi. Has been a pleasure to renew a 2nd time my CPC with JCoates. Professional trainers. Se you in 5 years. 😀😀😀

October 16, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback, Ion. Delighted you renewed your CPC with us again. See you next time!

Rated 5 out of 5 stars

A very big thank you to Liam

A very big thank you to Liam for getting me passed. He was very quick to pick up on my bad habits and put me right, he even jumped in the driving seat to demonstrate how relaxing the test can be to give myself more time to make better decisions and put that into actions which payed off. So again thank you, great trainer.

October 17, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for the wonderful feedback about Liam! We're thrilled he helped you pass and addressed your driving habits effectively.

Rated 5 out of 5 stars

A very big thank you to all that help…

A very big thank you to all that help from J Coates, for my achievement that I have accomplished today. This would have been a no no if it was not for the training was full filling and has it been an experience to remember. Once again many thanks to the team that helped me.

October 17, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear about your achievement! Thank you for recognizing our training team's dedication to your success.

Rated 5 out of 5 stars

Day 5

Chris was up to his usual standard. A lot of interaction from the group. Again a fest flowing course.
Just wondering if Chris had worked for jackanory in a past life, had a story about everything. lol.

October 17, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear Chris explained things well and the course ran smoothly. Thank you for your positive feedback.

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Rated 5 out of 5 stars

Good course content and very well…

Good course content and very well delivered in a way that was both engaging and enjoyable

October 17, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are happy to hear you found our course content engaging and enjoyable. Your feedback means everything to us.

Rated 5 out of 5 stars

DCPC Driver Hours & Regulations

Covers a lot of information related to driving and working hours regulations, both in the UK and internationally. The videos and real life examples make this easy to digest rather than just being bombarded with facts and figures.
Chris, the trainer, engages well with all training delegates and makes sure that there's plenty of opportunity to ask questions about the material itself, and how it relates to your role.

October 16, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear Chris made the DCPC training engaging and accessible. Your feedback validates our commitment to quality driver education.

Rated 5 out of 5 stars

Very interesting and informative

Very interesting and informative

October 16, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you immensely for finding our services interesting and informative. We appreciate your positive feedback.

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Rated 5 out of 5 stars

Had a good health and safety day

Had a good health and safety day , Chris was very clear with his delivery and made the day enjoyable.

October 13, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for taking the time to share your feedback. Pleased Chris delivered clear, enjoyable health and safety training.

Rated 5 out of 5 stars

CPC course

Chris gave a good and comprehensive presentation for our health and safety CPC course

October 13, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for the positive feedback about Chris's comprehensive CPC course presentation. We're pleased the health and safety training met your needs.

Rated 5 out of 5 stars

Excellent training and service - Liam

Excellent training and service throughout. I had liam as my instructor and he was Excellent and calming in his approach. I was nervous as hell on test day so he took me for a cup of tea and spoke about holidays to calm me down.
Excellent all round

October 13, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for sharing your excellent feedback about Liam's training and calming approach on test day.

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Rated 5 out of 5 stars

Fantastic company and people

From the first time I got in touch with Andrew in my hour of need, they bent over backwards to help. Really down to earth, genuine people and company. Excellent instructors and they do their best to help. I’m pleased to say I passed first time for my D1 and D1+E.
Thank you, highly recommend this company.

October 10, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you immensely for your wonderful feedback! Delighted you passed first time for D1 and D1+E. Andrew and our team appreciate your trust and recommendation.

Rated 5 out of 5 stars

Kelly & Simon, Absolutely Fantastic

Would just like to say thank you so much to Kelly & Simon for the fantastic tuition and guidance that today helped me pass my HGV at the first attempt, I cannot recommend them enough, every situation was dealt with expertly and when I needed the extra lift this morning they both gave me the extra support to get me through, Thank you both so much.

October 10, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are overjoyed to hear about your first attempt pass! Kelly & Simon's expert tuition and support truly made the difference. Thank you for recommending us.

Rated 5 out of 5 stars

Lewis was an excellent instructor

Lewis was an excellent instructor. Passed 1st time. Great instruction throughout

October 10, 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We greatly appreciate your feedback about Lewis being an excellent instructor. Delighted you passed first time with great instruction.

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