Jcrew Reviews 8

I received my order (made 10th December) in the Uk on Tuesday 18th March - not a big problem. I tried to return it but it would not work on the website as the returns portal had shut down. I asked for help numerous times and still they could not supply returns label. Uk telephone no. didn't work and they didn't call me when they promised to. Called US at £1 a minute but as I was in a queue, hung up. Thirteen days later I am still stuck without a resolution.

J Crew have charged me £15 for delivery and now that I need to return the item they want to charge me $50 (about £37) so that’s about £50 delivery/return. The item was £56 that means I’ll get a refund if £6. That’s actually theft!

I’ve just been charged a scandalous return fee of £35, for UPS to return something to JCrew, I’d already paid £15 for delivery.
This charge was not clearly shown in any of the return communications I’d received but buried in the small print.
My order was £175, yes I’ve return two items but to be charged £35 to return them is scandalous.
It’s put £50 on top of the price for a bikini top. I’ve been a JCrew customer for a very long time but I won’t buy from them ever again.

Always a fantastic service and high quality products. Admittedly they are more expensive than the brand is in the America but if you don't have access to buy them from the states then it's still really good!

Avoid - ordered two pairs of trousers (not on sale, full price) a few days ago, only to receive an email just now that they are suddenly out of stock on both items, just a waste of time really

Simply the best customer service there is.

Ever since JCrew opened shop in the UK they changed their international shipping/shopping rules. You could no longer buy anything from the US store and all customers are diverted to the UK site, with the end result being that prices are about 40% higher on average (in sterling) than in the US for the same goods.

However upon ordering something last week, I learned that they don't actually have a warehouse facility in Europe and that all the goods are still shipped from the US (cost base is $). I find this highly unethical and unfair for us in Europe. Not only do they charge us more, we also have to wait longer for the goods.

I'm done with JCrew

have had my jcrew double cloth lady day coat with thinsulate for over 3 months I love my coat, looks great and keeps me warm. Will definitely buy from jcrew again.