Been using JD in Cheltenham for almost a year, it’s allowed me to lose almost 28kg and be much happier and healthier with myself. The staff have helped me advice on the big 3 lifts many times and have... See more
Location
Switch locationThe Roundhouse, 19 Gloucester Road, Cheltenham, GL51 8NE Gloucestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There is a good amount of equipment in the gym, including the sauna. Can get pretty busy at times or even if it's not it can be hard to get on equipment sometimes, but thats just gyms I guess. Staff... See more
Great gym very spacious. Staff are friendly and helpful. Good price and great 24hr access. Good parking and great location. The only downside is dealing with the central office for freezing fees when... See more
Well equipped and large floor space, however freezing cold as Air Con active even though it is -5 outside. Apparently this can only be managed from Head Office. It is so cold in the Changing rooms y... See more
Company replied
Company details
About JD Gyms - Cheltenham
Written by the company
Contact info
The Roundhouse, 19 Gloucester Road, Cheltenham, GL51 8NE, Gloucestershire, United Kingdom
- 01242 500222
4.6
Excellent
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great gym very spacious
Great gym very spacious. Staff are friendly and helpful. Good price and great 24hr access. Good parking and great location. The only downside is dealing with the central office for freezing fees when on holiday etc - just dire slow customer service
June 11, 2026
Unprompted review
There is a good amount of equipment in…
There is a good amount of equipment in the gym, including the sauna. Can get pretty busy at times or even if it's not it can be hard to get on equipment sometimes, but thats just gyms I guess. Staff and PTs are always really friendly and ready to help, good crack as well. Decent atmosphere, music etc
September 1, 2026
Unprompted review
It’s very clean amazing staff and…
It’s very clean amazing staff and incredible equipment for use for all kinds of variety
September 1, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great gym
Great gym, great equipment. However needs the AC fixing for summer sessions
August 31, 2026
Unprompted review
Reply from JD Gyms - Cheltenham
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
Clean gym with lots of facilities and…
Clean gym with lots of facilities and open 24 hours.
August 31, 2026
Unprompted review
Reply from JD Gyms - Cheltenham
Hello - Thanks for taking the time to leave this review. We know that everyone likes to workout at different times so being open 24/7 means we can provide for everyone at anytime! We are happy to hear you’re enjoy using the gym!
Thanks, The JD Gyms Team 💚
Good equipment
Good equipment, always clean and tidy . Respectful staff
August 31, 2026
Unprompted review
Reply from JD Gyms - Cheltenham
Hi - Thanks for taking the time to leave this review. We're really pleased to hear you're happy with the equipment and that you've found our facilities clean and tidy. It's also great to know you've had such a positive experience with our staff.
The JD Gyms Team 💚
good equipment
good equipment, nice sauna, its open 24/7 staff are nice too
August 31, 2026
Unprompted review
Reply from JD Gyms - Cheltenham
Hello - Thank you so much for the 4‑star review! We’re really glad to hear you had a positive experience. If there’s anything we can do to make it a full 5 stars next time, we’d love to hear your feedback.
The JD Gyms Team 💚
Reply from JD Gyms - Cheltenham
Hi - We're so glad you enjoy our gym and appreciate your positive feedback! We look forward to seeing you again soon.
The JD Gyms Team 💚
Air con
So they've decided to turn the air con of in the night even thou were in the middle of a heatwave the heat in the gym actually takes your breath as you walk in its that hot PUT IT BACK ON only Cheltenham jd does this I train in alot due to work only Cheltenham messes with the air con so much
July 15, 2026
Unprompted review
Reply from JD Gyms - Cheltenham
Hello – Thank you for taking the time to leave a review.
We’re sorry to hear that the temperature at our Cheltenham gym has impacted your overnight workouts, especially during the recent heatwave. We understand how uncomfortable this can feel when training, particularly when the gym feels warm as soon as you enter.
The JD Gyms Team 💚
Aircon here is a joke..
Aircon here is a joke... It is BOILING and it is 34 degrees outside
July 7, 2026
Unprompted review
Reply from JD Gyms - Cheltenham
Hello – Thank you for taking the time to leave a review.
We're sorry to hear that the temperature in the gym has impacted your workout experience. We completely understand that exercising in a gym during periods of hot weather can be challenging, and this can be exacerbated when temperatures outside are already exceptionally high.
The JD Gyms Team 💚
New member feedback
Only just joined but seems to be a great and varied range of equipment available. I was a little dissapointed with the shower facilities. Low water pressure and no ability to have anything other than a red hot shower. With temperatues like we have currently, it would be nice to be able to reduce the heat slightly to suit.
July 8, 2026
Unprompted review
Reply from JD Gyms - Cheltenham
Hello – Thank you for taking the time to leave a review.
It's great to hear that you've recently joined and are already impressed with the range and variety of equipment available at the gym.
We're sorry to hear, however, that the shower facilities haven't met your expectations. We appreciate your comments regarding the shower temperature, particularly during the current warm weather. We'll ensure this feedback is passed on to the gym team for review.
Thank you again for sharing your experience, and we hope you continue to enjoy your workouts with us.
The JD Gyms Team 💚
No‑Contract, but Still Can’t Cancel
I joined the no‑contract membership because I only go to the gym in winter. I thought I could cancel at any time.
I sent the cancellation form one week before my next payment. They replied and said they received it, but told me the membership was not cancelled and that I had to wait. After that, they charged me for one more month.
I wanted to stop the direct debit, but the website warns about extra administration fees, which feels wrong. The cancellation was confirmed only after the extra payment had already been taken.
£30 is not a lot of money, but the feeling of being tricked is very bad. I will not join JD Gym again, I will not shop at JD Sports again, and I will warn others.
April 18, 2026
Unprompted review
Reply from JD Gyms - Cheltenham
Hi - Thanks for taking the time to leave this review. We’re really sorry to hear about your experience. As our memberships are non‑contract, members are free to cancel at any time, so we never want the process to feel difficult or frustrating. We value your feedback and will take it into consideration as we continue to improve our member experience.
The JD Gyms Team 💚
Equipment needs fixing, not enough lockers
I’ve been a member since the Cheltenham branch opened. The Safety Squat Bar has been missing the main pad for over a year. I don’t understand why the membership is so expensive if it’s not to fund the upkeep of equipment
Also why does the gym allow for people to use the lockers when they are not in the gym. I was 1 of 5 members in the gym and all the lockers were in use. Which meant I had to carry my bag around.
January 30, 2026
Unprompted review
Reply from JD Gyms - Cheltenham
Hi - Thanks for taking the time to leave this review, Member feedback is really important to us, and if you do have any concerns about the equipment or facilities, please notify staff on site as soon as you can.
Thank you, The JD Gyms Team 💚
Please invest in a Minibeast!
Great range of equipment although some not designed for people with certain conditions… arthritis, loss of balance to name a few.
If you had a machine called the Minibeast which combats these problems helping people keep the right posture whilst feeling supported then like myself I wouldn’t be so restricted as to what I can and cannot use. As I have a bad back, my friend has loose cartilage behind the kneecap and shoulder impingement along with loss of balance so she feels she cannot work the muscles she wants to effectively.
January 17, 2026
Unprompted review
Reply from JD Gyms - Cheltenham
Hi - Thanks for taking the time to leave this review, we greatly appreciate member feedback and use it to continuously improve..
The JD Gyms Team 💚
Too many posers
There are lots of young boys (18-20 year olds) in the changing room posing in the mirrors and taking photos of themselves when people are naked and trying to get dressed in the background.
This is not okay, and needs to be policed accordingly.
November 1, 2025
Unprompted review
Reply from JD Gyms - Cheltenham
Hi there - Thank you for your feedback!
Best wishes, The JD Gyms Team 💚
Reply from JD Gyms - Cheltenham
Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and positive feedback for our staff!
Thanks, The JD Gyms Team 💚
Mark is fab
Mark is fab, early morning gym psychopath, but super friendly.
November 11, 2025
Unprompted review
Reply from JD Gyms - Cheltenham
Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and positive feedback for our staff!
Thanks, The JD Gyms Team 💚
Mark townsend great guy
November 11, 2025
Unprompted review
Reply from JD Gyms - Cheltenham
Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and positive feedback for our staff!
Thanks, The JD Gyms Team 💚
Mark was very friendly when doing a…
Mark was very friendly when doing a dead hang challenge
November 11, 2025
Unprompted review
Reply from JD Gyms - Cheltenham
Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and positive feedback for our staff!
Thanks, The JD Gyms Team 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.