JD Gyms - Southampton Reviews 

41
TrustScore 4 out of 5

4.0

West End Road, West End Road Bitterne, SO18 6TG Southampton, Bitterne Village, GB


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Rated 5 out of 5 stars

Bigger gym with a fantastic range of facilities and equipment. Well maintained albeit some equipment that has sustained high usage inevitably wearing and occasionally requiring repair. Plenty of... See more

Company replied

Rated 5 out of 5 stars

Huge respect to the cleaning team for keeping on top of things in the lockers and around the gym and for keeping the vibes calm when around to ease down after a hard workout! Thank you team JD

Company replied

Rated 5 out of 5 stars

Really good gym but specifically great PT Sophie. I feel like a different person after a few months training with Sophie! The gym has loads of machines so it rare to wait for anything. Also, loads of... See more

Company replied

Rated 3 out of 5 stars

Great experience at JD Gyms Bitterne. The equipment is high quality and the staff are friendly and helpful. However, the air-con blows very cold air directly onto you in most areas, which is uncomf... See more

Company replied


Company details

  1. Gym

About JD Gyms - Southampton

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • West End Road, West End Road Bitterne, SO18 6TG, Southampton, Bitterne Village, United Kingdom

  • 023 8001 6637

4.0

Great

TrustScore 4 out of 5

41 reviews

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4.0

All reviews

(41)

4,620 reviews in the last 12 months

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Rated 5 out of 5 stars

Huge respect to the cleaning team for…

Huge respect to the cleaning team for keeping on top of things in the lockers and around the gym and for keeping the vibes calm when around to ease down after a hard workout! Thank you team JD

July 21, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello – Thank you for taking the time to leave us a review.
It's fantastic to hear your recognition of our cleaning team. Keeping the gym, lockers, and facilities clean and welcoming is a huge part of the member experience, so we're pleased their hard work hasn't gone unnoticed.
We're also glad to hear that the team help create a calm and positive atmosphere, giving members a great environment to unwind and recover after a hard workout.
We'll be sure to pass your kind comments on to the team.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Good gym - Members need better education.

Bigger gym with a fantastic range of facilities and equipment. Well maintained albeit some equipment that has sustained high usage inevitably wearing and occasionally requiring repair. Plenty of classes for those looking for that environment.

Biggest disappointment is un-educated members leaving weights on equipment after completion. Bad discipline which staff should address. Even Gold’s Gym in Venice Beach has to give lessons on “re-racking weights”. Don’t see why this should be any different. Staff need to create greater pride amongst members to look after the facility and equipment.

But overall, good vibes and plenty of kit hence the 5 Star review.

July 20, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi there - Thank you for taking the time to share your feedback. We appreciate you highlighting the positive aspects of our gym. We value your feedback and will take it into consideration as we continue to improve our facilities.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Good gym

Good gym, decent kit, cleaning staff are very attentive, Caroline is always working hard

July 20, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thanks for taking the time to leave this review. We're really pleased to hear you're enjoying the gym and the equipment. It's great to know that the cleanliness has stood out to you and that the team are working hard.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Caroline was very helpful in showing…

Caroline was very helpful in showing around the gym

July 20, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi there – Thanks for leaving us a review. It’s great to hear about your interaction with Caroline at the gym, we’ll be sure to pass this on.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Really good gym but specifically great…

Really good gym but specifically great PT Sophie. I feel like a different person after a few months training with Sophie! The gym has loads of machines so it rare to wait for anything. Also, loads of parking.

July 14, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello – Thank you for taking the time to leave us a review.
It's fantastic to hear that you're enjoying the gym and making the most of the wide range of equipment available. We're especially pleased to hear about your experience with one of our PTs and the positive impact she's had on your fitness journey.
It's also great to know that the availability of equipment and convenient parking have added to your overall experience.
The JD Gyms Team 💚

Rated 3 out of 5 stars

Great experience at JD Gyms B. but !

Great experience at JD Gyms Bitterne. The equipment is high quality and the staff are friendly and helpful.

However, the air-con blows very cold air directly onto you in most areas, which is uncomfortable and could affect your health during workouts!!!

April 12, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello – Thanks for taking the time to leave this review. We’re really pleased to hear you’ve had a great experience at our Bitterne gym and that you’re enjoying the quality of the equipment along with the friendly, helpful team. We appreciate your feedback regarding the air‑conditioning, as member comfort during workouts is important to us. Thank you for sharing your comments.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Hope this is ok to post here so mmore back to hack classesany…

Hope this is ok to post here so many members love the Monday morning combo by Marta T would be so great to have this also on Wednesday and Friday as she is now running body pump at 9:30 double bubble will be great to feel the benefit of two back to back :)

March 2, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thank you for leaving a review! It's great to hear you’re enjoying the classes at our gym! We value your feedback and will take it into consideration as we continue to improve our facilities.
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Zumba with Marta is an incredible…

Zumba with Marta is an incredible experience. She brings so much positive energy to every class. Monday evenings are perfect for recharging your batteries for the week, while Friday sessions help you shake off all the stress. Zumba with Marta at JD Gyms Bitterne in Southampton is simply great.

February 2, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello - We appreciate you taking the time to share your experience! It's wonderful to hear that you enjoy the Zumba classes and the positive atmosphere they provide. We're so glad you find them beneficial for both energy and stress relief.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Pete’s Tuesday bodytone classes are…

Pete’s Tuesday bodytone classes are brilliant, makes you feel so comfortable while also being challenged!

January 30, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello - We're happy to hear that you find the Tuesday bodytone classes so brilliant! It's great you feel comfortable and challenged. Thanks for your feedback!
The JD Gyms Team 💚

Rated 5 out of 5 stars

I recommend jd bitterne as have great…

I recommend jd bitterne as have great equipment & the staff and Manager are wonderful.

January 28, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello - We're happy to hear that you enjoyed the equipment and found our team wonderful. Thank you for recommending us; we appreciate your feedback!
The JD Gyms Team 💚

Rated 5 out of 5 stars

Magdalena always very polite and…

Magdalena always very polite and helpful, as are all staff. Love the varity of equipment and the gym in general

January 27, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and the positive feedback for our staff!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Top gym

Top gym! Amazing staff and equipment

January 7, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thank you for the 5 star review and the comments. It's really made our day 😀
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym and staff

January 24, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great gym

Great gym, staff is super friendly and helpful. Gym etiquette is present. Can get really busy quite often.

January 27, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello – Thank you for your review. We understand that the gym can get busy during peak hours, and we're always working to ensure that everyone has access to the equipment they need.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Super

Fanyastic gym, clean, nice atmosfer, friendly,Polish girl Magda was very helpful. She explain me everything.

January 19, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

I have been going to JD gym in bitterne…

I have been going to JD gym in bitterne for around 3 months and it’s by far the best gym in Southampton.

The staff are always helpful and friendly and equipment is frequently cleaned

I love the great air con in the gym especially when I am sweating like crazy.
The car park is free which is great sometimes you have to wait for a few minutes but that’s no bother to me.

January 23, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello - Thank you so much for your 5-star review! We’re thrilled to hear you’ve had a great experience and that our staff have made a positive impression.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Zumba with Marta,amazing class

Zumba with Marta,amazing class, lots of laughs, fun and awesome moves. Best way to spend a Monday evening

January 26, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thanks for the 5star review! It's great to hear your enjoying the Zumba classes at our Southampton gym with Marta.
The JD Gyms Team 💚

Rated 5 out of 5 stars

One of the best Gym in ever 😍

One of the best Gym in ever 😍
24h access, fantastic facilities, clean and tidy.

Around 30 classes per week on timetable!

Brilliant and knowledgeable staff. You cannot be in better place.

January 26, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello, we're happy to hear that you're so impressed with our Southampton gym! We appreciate your recognition of the team's knowledge too.
The JD Gyms Team 💚

Rated 1 out of 5 stars

They removed my account the day after I…

They removed my account the day after I cancelled my direct debit even though I still have 3 weeks fully paid. The confirmation email even says that my membership would remain in force until the day before the next payment was due.

January 10, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Really clean & friendly gym!

The gym and changing area is always lovely & clean. The staff are always around to pick up equipment, sanitise areas, polish mirrors etc. The instructors are very friendly and welcoming.

January 5, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi there - Thank you for taking the time to leave a review, we are really pleased to see it is 5 stars and see your positive comments!
Thanks, The JD Gyms Team 💚

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