JD Gyms Reviews 

24,608
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,667 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptionally friendly staff, who are always ready to assist and create a welcoming environment for everyone. Visitors also deeply appreciate the exceptionally spacious layout, overall cleanliness, and the vast selection of modern machines and free weights. However, some customers also noted that the gym can become extremely crowded and busy during peak evening hours. Reviewers additionally mentioned occasional issues with broken equipment, poor maintenance, and weak air conditioning during hot weather. A few members also expressed frustration regarding the cleanliness of certain communal facilities like changing rooms and toilets.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently friendly, approachable,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the spacious layout, cleanliness,... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the gym... See more

Product

Clients share ambiguous opinions on product availability and quality. Many consumers praise the massive... See more

User experience

Customers consistently note ambiguous experiences with user experience, ranging from deep satisfaction to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ive only been a member 4 days (3 visits) and im really starting to get the feel of it ...I always do my training in the early hours so there's been no staff members around to quiz on certain matters... See more

Rated 4 out of 5 stars

Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more

Company replied

Rated 5 out of 5 stars

The gym itself is fine. Equipment is generally clean and new. 5 stars reflects the standard of the personal trainers but in particular Olivia Bradbury. Her approach is always to be goal-focussed but r... See more

Company replied

Rated 5 out of 5 stars

Only joined a week ago, but impressed with the amount of equipment available, even when it's busy there is plenty to use. The gym itself is clean and airy (although, as always in any gym, the free wei... See more

Company replied


Company details

  1. Gym

About JD Gyms

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Anjou Boulevard, Robin Park, WN5 0UJ, Wigan, United Kingdom

  • jdgyms.co.uk

4.0

Great

TrustScore 4 out of 5

25K reviews

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4.0

All reviews

(24,608)

4,512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Overpriced and basic

The equipment is the oldest I’ve ever seen and I’ve been using gyms for the past 25 years. I’ve never seen a member off staff, machines don’t get cleaned and the benches are far too close together to be able to workout without avoiding the person next to you. This is not worth £30 a month

August 23, 2026
JD Gyms logo

Reply from JD Gyms

Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!
We’re sorry to hear that your experience hasn’t met expectations. We understand how important it is to have well-maintained equipment, a clean environment and enough space to train comfortably, so it’s disappointing to hear this hasn’t been your experience.
We also appreciate your comments regarding staff visibility, equipment cleanliness and the layout of the gym floor. Your feedback is valuable to us and will be passed on to the gym team for review as we’re always looking at ways to improve the member experience.
Thanks again for your feedback.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Dim lights and changing rooms timing

I don’t agree with the dim light theme also why the changing rooms are locked during night time?? These two things irritates me a lot and I might not consider another month

August 27, 2026
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Reply from JD Gyms

Hi there - Thanks for taking the time to leave this review. Our Glasgow South gym is open 24hours and throughout the night, our accessible changing room is open should you need to get changed or grab a shower. We do close some areas (i.e the main changing rooms and saunas) for the safety of our members but our accessible facilities offer complete privacy!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Wonderful staff are very helpful!!

August 31, 2026
Unprompted review
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Reply from JD Gyms

Hi - Thank you for taking the time to leave us a review. We're so pleased to hear that you've found our team helpful. We strive to create a supportive environment for all our members, and it's wonderful to know this has been your experience.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great staff and equipment!!

August 31, 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for the great review! We're really pleased to hear you're enjoying the equipment and that you've had a positive experience with the team.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Clean gym with lots of facilities and…

Clean gym with lots of facilities and open 24 hours.

August 31, 2026
Unprompted review
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Reply from JD Gyms

Hello - Thanks for taking the time to leave this review. We know that everyone likes to workout at different times so being open 24/7 means we can provide for everyone at anytime! We are happy to hear you’re enjoy using the gym!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Good equipment

Good equipment, always clean and tidy . Respectful staff

August 31, 2026
Unprompted review
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Reply from JD Gyms

Hi - Thanks for taking the time to leave this review. We're really pleased to hear you're happy with the equipment and that you've found our facilities clean and tidy. It's also great to know you've had such a positive experience with our staff.
The JD Gyms Team 💚

Rated 4 out of 5 stars

good equipment

good equipment, nice sauna, its open 24/7 staff are nice too

August 31, 2026
Unprompted review
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Reply from JD Gyms

Hello - Thank you so much for the 4‑star review! We’re really glad to hear you had a positive experience. If there’s anything we can do to make it a full 5 stars next time, we’d love to hear your feedback.
The JD Gyms Team 💚

Rated 2 out of 5 stars

First time experience

Honestly, first time was bit lousy because there was no proper induction. The staff member just waved her hand around for 10 seconds and dropped names before returning to her desk. This gym has decent support for women but unfortunately not for men.

August 27, 2026
Rated 5 out of 5 stars

Absolutely amazing gym

Absolutely amazing gym. We moved here from thegym at Broad Street Mall. What a lucky find this JD Gym is. It's got absolutely every machine and weight you can think of. It's so big it's never overly busy. Everything is in perfect state, well maintained, very clean. The staff are approachable and polite. The playlist is always on point. I honestly think this is the best gym in reading by a huge country mile.

August 31, 2026
Unprompted review
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Reply from JD Gyms

Hello - Thanks for taking the time to leave this review! We aim to provide our members with a safe space in which they can get a great workout in. We do our best to provide a wide range of equipment so that members have a variety of ways to workout, and we are really happy to hear you enjoy using the gym!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

This is my first gym and I love it

This is my first gym and I love it. Well equipped (there’s always equipment available) over two floors. Friendly staff and environment. Clean and well maintained. Highly recommended

August 31, 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi there - Thank you for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Great gym, good equipment, clean and friendly staff! Only thing to note is parking can be tight at times so plan ahead

August 31, 2026
Unprompted review
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Reply from JD Gyms

Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and the positive feedback for our staff!
Thanks, The JD Gyms Team 💚

Rated 4 out of 5 stars

Amazing Gym!

Amazing gym! If the idiots who kept putting their used chewing gum in the urinals and flooding the sauna floor by pouring water over themselves could stop it would be perfect!

August 31, 2026
Unprompted review
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Reply from JD Gyms

Hello - Thanks for taking the time to leave a review. We’re glad parts of your experience were positive, and we’re always keen to improve. Please feel free to share any concerns you may have with the gym team directly on your next visit.
Thanks, The JD Gyms Team 💚

Rated 3 out of 5 stars

more clocks with nigher face wud be…

more clocks with nigher face wud be useful to easily time rests between sets. Also more signage to remind people not to sit on machines an be on their phones for too long. that there is a seating area with a table

August 23, 2026
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Reply from JD Gyms

Hello - Thanks for taking the time to leave this review. We understand how frustrating it can be and would advise speaking to a member of staff on the gym floor should you notice any members sat on equipment for a long period of time.
Thanks, The JD Gyms Team 💚

Rated 2 out of 5 stars

Far too hot in the gym

Far too hot in the gym. No air con or in sufficient air circulation in a premium gym of this size is criminal.

August 27, 2026
JD Gyms logo

Reply from JD Gyms

Hello – Thank you for taking the time to leave a review. We're sorry to hear that you've experienced concerns regarding the temperature in the gym. We understand how important a comfortable training environment is, and will ensure your feedback is noted and shared with the relevant team for review.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Amazing gym

Amazing lighting, amazing equipment, amazing price. Fantastic gym.

August 23, 2026
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms.
The JD Gyms Team 💚

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