JDM ENGINE ZONE Reviews 288

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the delivery service, frequently highlighting its speed and efficiency. People often receive their orders quickly, with some noting timely shipments and good communication throughout the process. However, opinions on product quality are mixed, with some customers receiving products in excellent condition that run smoothly and meet expectations. Conversely, a significant number of people reported issues with their orders, such as damaged or defective parts, including engines with low compression, cracked components, or missing pieces. Some reviewers also experienced problems with packaging and external damage during transit.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many reviewers report receiving engines in excellent... See more

Quality

Consumers find quality to be ambiguous. While some customers received engines in excellent condition, with... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Transmission arrived very quickly with no issues at all. Shifts through all gears and reverse smoothly without any issues. I would definitely recommend purchasing from JDM Engine Zone

Rated 4 out of 5 stars

Ordering and customer service was great. Crating could have been better. External piping/ tubing had some damage/ bent in, making it unusable, long block was ok.

Rated 4 out of 5 stars

The company shipped the engine pretty quickly which is good, the only thing is the engine came delivered on its side, the strap that held the engine down broke during transport, but overall the engine... See more


Company details

  1. #4 of 4 best companies in Used Auto Parts Store
  2. #3 of 4 best companies in Auto Body Parts Supplier
  3. #16 of 18 best companies in Auto Parts Market
  4. #67 of 76 best companies in Auto Parts Store

Written by the company

With over 15 years of combined experience in exceptional JDM products, customer service, and knowledge,JDM Engine Zone sets the standard in the Japanese motorsports industry. We are proud to offer you nothing but the highest quality engines, transmissions, and parts imported directly from Japan. All of our engines and parts are imported from Japan between 40k and 55k miles. What sets us apart from any other company is our dedication to ensuring our customers have the best JDM purchase experience. From the moment we import and unload new items at our facility, they are handled with extreme care and are passed through a multi-point inspection process. They are neatly organized in our dry, humidity-regulated warehouse while they wait for their new owner. We keep the items as factory stock and original as possible. Any engine that does not meet or exceed OEM compression and performance specifications is never sold unless advertised strictly as a Mechanic's Special for custom jobs or projects.


Contact info

3.6

Average

TrustScore 3.5 out of 5

288 reviews

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1-star

Replied to 22% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

JDM Engine Zone offers a wide selection…

JDM Engine Zone offers a wide selection of engines and auto parts at low prices. I found the staff to be helpful and knowledgeable and able to answer questions and provide recommendations tailored to me. The store is well-organized and easy to navigate.

February 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Top notch company!

Service was awesome! They answered every question I had quickly and when I got the motor, everything was exactly as described! Compression was good and everything fired up exactly like it should've! No unexpected surprises and made for a clean install. 10/10, will definitely have to buy through these guys again!

December 28, 2023
Rated 3 out of 5 stars

Subaru 2.5L EJ25

So, I got the engine installed, started up, runs good, smooth. One cylinder has 165psi compression, the other three 175psi. Very encouraging.
However..... Now I have to pull the engine back out and change head gaskets as they leak. One of my criteria in choosing a low mileage engine was that you generally don't have to do head gaskets until about 150K. So, now I will have more time and money invested. I don't know if I'd go this route again.

December 28, 2023
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Rated 5 out of 5 stars

I had a great experience buying from…

I had a great experience buying from this company, I mistakenly purchased the wrong engine and they made the exchange process seamless. Jordan was a huge help not only with the exchange, but with relevant information and advice on how to deal with the situation I was facing. I highly recommend this company and will be purchasing from them again in the future. Thanks again gentlemen

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Honda Civic…

Very satisfied with the Honda Civic engine from JDM received as advertised friendly and quick customer service a 5 start Co. will recommend.....

December 28, 2023
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Rated 1 out of 5 stars

This shop is full of thefts and they…

This shop is full of thefts and they make Every excuse to take your money and leave you with nothing. Then they resale things that were already sold that were supposedly broken. If you want any real chances of getting your money back you have to take them to court! Good Luck if you buy anything from them.

So that’s there response again NOT STATING THAT ANY IF THE STUFF was a fault of my own. As I am not a mechanic nor was I the one working on the car. I asked for a refund if not all at least half something so I can afford a new one else were and they refused to help resolved the situation in anyway as if I had something to do with the wrong installment. Spent 1300$ on a tranny I don’t have and didn’t receive anything to help get my car back on the road some company.

January 14, 2024
Unprompted review
JDM ENGINE ZONE logo

Reply from JDM ENGINE ZONE

Hello, thanks for reaching out. We have been more than helpful throughout this purchase and resolution process. We have provide you with 2 transmissions, both of which we inspected and ensured to in proper working condition. The first was the item originally purchased the other was a replacement since you filed a warranty. You requested a third transmission stating the second one was bad. We brought both of the transmissions back for inspection. We provided you video documentation of the inspection process and concluded that your mechanic did not follow the most basic of standard operating procedures (replacing electronics, preforming a proper flush)

These transmissions arrived to you in working condition and the issue is and has always been with the installation of them. We are sorry there is nothing more we can to assist you. Please refer to our entire terms and conditions here: https://jdmenginezone.com/pages/wrc

Rated 1 out of 5 stars

Buyer beware!!!

Buyer beware!!!! What they show you on the site and what you get are NOT the same. The one I was sent looked like it had been rolled down a very large hill. Lots of broken pieces and bent bell housing studs. Was told by 3 representatives mine was a bolt on application. It is not. Dowel pins on block are wrong, wiring harness on my car doesn't work with this motor. Wiring harness on shipped motor destroyed. Ecm needs to be reprogrammed. Submitted warranty claim and was told they don't find anything wrong and just go away. Spineless, dishonest businesses like this are what's destroying our country.

January 17, 2024
Unprompted review
JDM ENGINE ZONE logo

Reply from JDM ENGINE ZONE

Hello, thanks for your review. We have looked at the photos and can assure you that all this damage is cosmetic and to the accessories which are included as free gifts. The engine you purchased is a Japanese replacement and those accessories were never made to be used in the US market. We only leave them on for protection of the engine. You must use all of your original accessories. After this is done there will be no other issues with your harness wiring or ecu compatibility. We suggest you install this engine as per our warranty since it is performance tested and comes with our performance guarantee! Thanks

Rated 1 out of 5 stars

DO NOT GO DEAL WITH THIS JDM Ordered…

DO NOT GO DEAL WITH THIS JDM Ordered an engine, and they call to confirm the order. They spoke with the recipient and buyer. They sent an email request to get an ID Card for the shipment to be created. They received all the info and cancelled the order supposedly because of "fraud" even though all requested info was provided and there were no issues with the banking information. Horrible customer service and was hung up on when asking for management. Called back and Michael, who claims to be management, refused to assist and continued to hang up when I asked for his superior. Now they refuse to answer the phones and wont confirm that the order was refunded.

January 16, 2024
Unprompted review
JDM ENGINE ZONE logo

Reply from JDM ENGINE ZONE

Hello, we are sorry about the inconvenience. This order was placed by someone else other than you, there were characteristics similar to fraudulent orders in the past, and given the entire circumstances management felt that it was better to cancel this order and provide you with a full refund. The order cancellation has been processed on our end and the money should appear back in the account within 48 hours. Thank you.

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Rated 5 out of 5 stars

RecommendD for sure!…

I’m always skeptical now about making any purchases, however this was a great one! Love the chat option , I was able to get my questions answered fast and get what I needed! Everyone was very helpful!! Definitely recommend!

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great company and great product.

My husband is a mechanic and absolutely trusts the engines he can order through them. I also used to own a Infiniti that he hated to work on as they have a tight workspace but, he knew this company would come through with the best engine for it. If anything is sub par for you, they have the best customer service and will fix it for you.

October 2, 2023
Unprompted review
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Rated 5 out of 5 stars

I love my Subaru

I love my Subaru. I was happy to find JDM Engine Zone that had what I needed with low miles. No problem with shipping. In no time, I had my Subaru back up and running. Thanks, JDM Engine Zone.

December 6, 2023
Unprompted review

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