JD Sports, Ireland Reviews 

22,598
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,478 reviews, reviewers had a great experience with this company. Customers consistently praise the remarkably fast delivery times, ensuring purchases arrive promptly at their homes. Furthermore, shoppers love the extensive selection of sporting brands, trendy clothing, and footwear options available. People frequently mention that the store staff are extremely helpful, friendly, and willing to go above and beyond to assist with purchases or online orders. However, some customers also noted issues with receiving incorrect, damaged, or defective goods from their online purchases. A few people experienced unexpected delivery delays, missing packages, or lengthy wait times, and they struggled to get prompt refunds, replacements, or satisfactory resolutions from customer support services.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing when ordering online. While many... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders generally arrive very quickly... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Staff

Clients share ambiguous opinions on staff, reflecting a wide range of experiences. Many reviewers praised... See more

Service

Users describe positive interactions with service, praising the fast, efficient, and professional assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am really happy with my shoes from JD Sports. They are super comfortable, fit perfectly, and are great for everyday wear. Excellent quality and a great shopping experience. Highly recommend. 👟❤️

Company replied

Rated 4 out of 5 stars

Ordered 2 pairs of kids trainers. A day after payment was made got a notification that one was out of stock and had to wait on refund. I ordered a different pair and they arrived before the first orde... See more

Company replied

Rated 3 out of 5 stars

Made 2 orders within minutes of each other first arrived within days and the second one never arrived and I had to fight for a week to get a refund even though it had been a month since I ordered. No... See more

Company replied

Rated 3 out of 5 stars

One of my order was slightly damaged and delivered without receipt. It seems like someone did it with purpose so I can't return or exchange the item. But, the other items I was satisfied on the price... See more

Company replied


Company details

  1. Clothing Store

About JD Sports, Ireland

Written by the company

JD Sports - where sports fashion meets street style. With all the hottest collections from Nike, adidas, Vans and more, JD is the undisputed King of Trainers and unrivalled in our selection of brands. New and exclusive products land in-store and online daily, making JD your one-stop hot spot for top trending fashion. Head to JD now to shop the hottest looks to freshen up your 'fit!

Contact us via Customer Care

Contact info

3.8

Great

TrustScore 4 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

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3.8

All reviews

(22,598)

1,493 reviews in the last 12 months

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Rated 5 out of 5 stars

Great selection , fast delivery

JD stocks vast range of sporting brands.
There is something for everyone.
My daughters favourite shop for school shoes, coat and a school bag
Their own line Unlike Humans is very impressive as well. And we owe couple pieces

August 3, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
JD Customer Care Team

Rated 5 out of 5 stars

Good range of clothes and sizes easy to…

Good range of clothes and sizes easy to find staff helpful

August 2, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
JD Customer Care Team

Rated 4 out of 5 stars

Excellent

I am really happy with my shoes from JD Sports. They are super comfortable, fit perfectly, and are great for everyday wear. Excellent quality and a great shopping experience. Highly recommend. 👟❤️

August 3, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for giving us 4 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
JD Sports Customer Care Team

Rated 5 out of 5 stars

I ordered to pick up and I’d say it was…

I ordered to pick up and I’d say it was a smooth experience

August 3, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
JD Customer Care Team

Rated 5 out of 5 stars

Easy to order and fast delivery

Easy to order and fast delivery. Thank you

August 2, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
JD Customer Care Team

Rated 5 out of 5 stars

They get right

They get right

August 3, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Delived on time

It was delivered on time no problem

August 8, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
JD Customer Care Team

Rated 3 out of 5 stars

I paid for next day delivery and…

I paid for next day delivery and Unfortunately it didn't arrive until the second day which was too late. I emailed to say that and still no reply

July 22, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery
Great service

August 3, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
JD Customer Care Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good selection of stock

August 3, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
JD Customer Care Team

Rated 5 out of 5 stars

Except service

Except service

August 3, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
JD Customer Care Team

Rated 5 out of 5 stars

Great delivery service always a Huge…

Great delivery service always a Huge range of what I’m looking for

August 7, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
JD Customer Care Team

Rated 5 out of 5 stars
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
JD Customer Care Team

Rated 1 out of 5 stars

Ordered socks sent me the wrong size I…

Ordered socks sent me the wrong size I sent them back well over week now and still no refund

August 6, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
JD Customer Care Team

Rated 1 out of 5 stars

Ordered a Leeds Jersey for my son with…

Ordered a Leeds Jersey for my son with the name James and number 7 on it. The system automatically put it in as 07 and printed it this way. @jdsports said they knew i wanted just 7 but it prints what's on the order. Not a business mistake. Over 100 euro in the bin. Really bad customer service.

August 7, 2026
Unprompted review
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 1 out of 5 stars

We collected our order from JD Swords

We collected our order from JD Swords , the staff spent more time chatting than working , Only one till was in use so we had to Q for prob ten mins, The girl on the till said somebody will be out with you’re order shortly, A mere 40 mins later a girl came out from the stock
Room asking was I sure I ordered it and got a confirmation , So I showed the proof 10 mins later they came out . The shoes didn’t fit my daughter to well so I asked the assistant had they by chance got them in a different size , He said yeah sure no problem I’ll get them for
You now ….25 mins later he walked passed us several times then went on his break still no shoes meanwhile, I’ve a 2 year old getting agitated and hungry so I asked another staff member said she would check I said “fine I’m going to go get my daughter some food I’ll come back “ I come back 40 mins later still no shoes . Had to wait a further 15 mins until finally somebody got the shoes . The staff at this JD must all be 1st jobs including the team
Leader. Several times in this shop and all very poor service.

August 6, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Just great to deal with

Just great to deal with

August 6, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
JD Customer Care Team

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