Jdwetherspoon Reviews 

446
•
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

If it is true that you cannot wear a poppy in Weatherspoons it is a disgrace. They obviously dont appreciate that they can operate in a free society thanks to our military's sacrifices in the past.

Rated 5 out of 5 stars

We thoroughly enjoy our weekly trips to the Pavillion Ramsgate. Enjoy people watching from the outside seating overlooking the sandy beach. Food is excellent value. All staff are extremely friendly... See more

Rated 1 out of 5 stars

Hednesford weather spoons used to be so good, unfortunately the manager has moved on and a staff member who has worked there for sometime has been put in charge DISASTER. No one seems to know what the... See more

Rated 1 out of 5 stars

Falkirk wetherspons pub Being a big Wspoons fan, tonight completely changed that after the rudest ever duty manager by the name of Ryan dealt with us after a shambolic mixup on 3 attemps to deliver f... See more

Company details

  1. Restaurant

Information provided by various external sources

Our award-winning pubs provide the very best customer experience, with superb quality, choice and value, in both food and drink.


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2.1

Poor

TrustScore 2 out of 5

446 reviews

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2.1

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(446)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

After learning JD weatherspoons…

After learning JD weatherspoons disregard for the war veterans and those that acknowledge what they done to stop Britain and the world being invaded, in the wars, and JD weatherspoons has decided to show such disrespect to the ancestors of Britain by banning poppies, my self a d all my family will no longer being going into any weatherspoons. They seem to forget the demographic of their customers so to attack Britain's hero's and history in this way I can only hope all the decendants of these war hero's no longet give weatherspoons their money

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

The Mysterious Case of the Missing Chicken

The Mysterious Case of the Missing Chicken

I entered this establishment, Harpsfield Hall in Hatfield on a Saturday afternoon and ordered a pint, the chicken, and stem broccoli.

After about 25 minutes my meal had still not arrived, so I asked the lady at the bar what the delay was. She told me she would see to it and instructed me to return to my table. Her tone suggested I should follow her orders with immediate effect.

After a few moments, the meal still hadn't arrived, and I noticed my table (#30) was next to table #19. How bizarre! Were the tables arranged by someone randomly throwing dice to see what numbers came up?

I mused that perhaps the reason for the no-show was that the waiter had simply got lost in the labyrinth of Spoons—I think you would need a compass and GPS tracking to navigate the layout. Or maybe they were waiting for the chicken to hatch and grow sufficiently.

The meal arrived. Wetherspoons get some stick for their food. Most unfair! It is amazing what they achieve with no culinary skills, pure determination, and a tin opener.

I adored the mushy mash and rubbery chicken. Spoons provide the best ever microwaved food. Compliments to the chef!

A member of the bar staff asked me if everything was ok. I said, “Fine, thanks.” I have always been gifted with small talk!

The staff are wonderful, and some even have their own personalities.

The location is sublime, offering breathtaking views of the Galleria Shopping Mall, the A1(M) dual carriageway, and the vibrant Aldi car park. More elegant than the Eiffel Tower, more majestic than the Taj Mahal.

This charming bistro is a must-go for discerning foodies. Maybe next time I will investigate the location of Table 20. I do love a good mystery tour!

A word of advice: if going at the weekend, do bring a sleeping bag or a blanket, as the wait for your food can take some time!

September 26, 2026
Unprompted review
Rated 1 out of 5 stars

Visited Ebbw Vale Wetherspoon it was…

Visited Ebbw Vale Wetherspoon it was awful. Asked for jacket potato with tuna the tuna smelled off returned for a bean and cheese jacket potato but got a jacket potato, beans and salad which I didn’t eat. Utensils were dirty, a pot of sauce was dirty, the bowl was dirty. Staff were friendly and polite but outside of that the experience wasn’t good.

August 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Dismal

Dismal: askd for vegan sausage sandwich, but was just that. A sausage in unpalatable, un-nutritious, white bread, (with no onions and/or garlic).

Thereafter. Asked for a half doz hash browns. But was given 2 rock hard.

This, at Pudsey, (Leeds/Bradford).

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Trips to The Pavilion Wetherspoons Ramsgate

We thoroughly enjoy our weekly trips to the Pavillion Ramsgate. Enjoy people watching from the outside seating overlooking the sandy beach. Food is excellent value. All staff are extremely friendly and helpful, especially Kerrie, Mel and a chap called Malcolm being their latest edition. Nothing is too much trouble, Service with a smile!

April 10, 2026
Unprompted review
Rated 2 out of 5 stars

Cold breakfast

I have just had a breakfast at The Old Manor in Bracknell with a friend and was quite disappointed. The egg and bacon were only just tepid - not even warm!!! I don't know if they cook food and wait for the next order but they must have been cooked quite a while before arriving in front of us!!!! The coffee from the coffee machine machine was also not hot, I got my coffee and had to drink it quite quickly before it for even colder!!! We will be going back to a nice not fresh breakfast at the Hungry Horse with a nice hot coffee for our next one!!!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Stayed at Guildhall & Linen Exchange in…

Stayed at Guildhall & Linen Exchange in Dunfermline.
Accommodation & food was excellent.
Our room was spacious, clean & comfortable.
Beer was cheaper than pubs & service was super efficient.

If I come to the area again I would certainly stay here again.
Thank you Guildhall & Linen Exchange 👍

February 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Dreadful - Customer Service not interested.

Dreadful. Had a bad experience recently and complained online. Website acknowledged my complaint and said I'd get a response shortly but now (over 2 weeks later) still no response. It's clear that JD Wetherspoons are no longer interested in customers and happy to serve bad food. (Recommend Stonegate Pubs for better food, better service, better atmosphere and better value)

January 14, 2026
Unprompted review
Rated 2 out of 5 stars

Food was good thanks

Food was good thanks

However

Bonkers init, I was only allowed
1 cup of hot chocolate in Wetherspoons
the outher day because of sugar tax and
there sill advertised, it didn't say only 1 hot
chocolate, looks like fulse advertisement to me,
I can have 10 cups of tea with 3 sugar,s each cup, what the hell

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Attended this pub tonight

Attended this pub tonight. I’m a retired Police officer. Playing fruit machine and approached by a Staff member who said switch machine of now. Ok, then he said I was in last week and racially abused someone calling them a P word? I presume he meant Paki? I haven’t been in the pub for 5 weeks. I tried to defend myself and was surrounded by security staff who proceeded to push and bully me. Awful experience and I have not got a racist bone in my body. Awful experience

November 29, 2025
Unprompted review
Rated 1 out of 5 stars

Awfully rude and arrogant staff

Awfully rude and arrogant staff,
Unclear, mis leading menu's.
Paper menu's offering free refills of hot chocolate, This isn't the case, Refused a clean fresh cup so I could select a different drink.

October 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Bad customer service i got verbally abused by a manager

Had a serious complaint to make after having some issues with the app at a whetherspoon branch I selected my location it even come up to confirm but when the order went through it diverted to a different pub and even when I showed staff it kept happening. I had to call the other pub the Golden Grove and the manager there was very rude to me I have never experienced anything like it before. I put a complaint in with head office and they don't seem to care either and now im left out of pocket.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Used to be a lovely pub for a family…

Used to be a lovely pub for a family meal, but the clothiers arms in Yeadon recently got a new manager, Lee. Since then, the pub is nearly empty. He is rude to staff, rude to customers, and if you make a civilised complaint, rather than deal with it professionally, he victimises the customers making them feel vulnerable. Not going there again while he's in charge

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Visited Lincoln City

Visited Lincoln City - The Square Sail. Was there for breakfast and it was gross. How do you manage to send out an English breakfast where half the food is cold and half of it was warm!? My bacon, hash browns, eggs and mushrooms were cold but the beans and sausage were warm!! The hash browns were oily and gross tasting because it's clear they haven't changed the oil in the fryer the colour of the hash browns was close to brown, not burnt just cooked in dirty oil. Bacon was cold, mushroom was cold, should have had tomatos but there wasn't any. Very disappointing. Learn to plate food up properly to ensure the food doesn't go could before the rest of it does.

August 31, 2025
Unprompted review
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Rated 1 out of 5 stars

Refused service to a British armed veteran

Refused service to a British armed veteran, accusing me and my friends for being out all night even though I can't stand for more than an hour due to certain situations I was in during my service, manger was extremely rude and came over giving me a cash refund after paying on card, because he assumed i was out all night from the previous day.

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Customer services needs special training to look after their customers

I would like to express my disappointment following a recent visit to a Wetherspoon branch in Liverpool during a family gathering.

There were 12 of us, and we decided to enjoy breakfast at Wetherspoon, attracted by its great reputation. Upon arrival, the restaurant was quite busy, and we noticed a display encouraging customers to use the Wetherspoon App. I decided to give it a try. The app was easy to download, and with my location turned on, I selected our breakfast items and paid. Meanwhile, other members of my family went directly to the bar to place their orders.

After some time, everyone else had received their orders except for my husband and me. Concerned, I approached the bar to inquire, only to be told by the manager that my order had been sent to a different branch. The manager explained that I would need to collect the order from the other restaurant or reorder at this branch. This was highly inconvenient as we were unfamiliar with Liverpool, and leaving the family gathering to find the other location was not a practical option.

I explained the situation, highlighting that this was my first time using the app and visiting Liverpool. Despite this, the manager was unwilling to assist further, citing company policy. I was left with no choice but to reorder and lose the money paid for the initial order.

To make matters worse, the manager’s attitude throughout the ordeal was dismissive and unprofessional. She did not offer to call the other branch, provide their contact details, or even apologize for the inconvenience. Instead, she walked away abruptly, leaving me feeling humiliated in front of my family and other customers.

This experience was deeply disappointing, and I feel let down by the lack of empathy and support from the staff. I followed the app’s instructions and cannot understand why the app’s location service failed, leading to such a frustrating experience.
I filed an official complaint online with customer service, and to my surprise, their response was the same—they blamed me for ordering from the wrong restaurant. In reality, I was sitting inside the restaurant when I placed the order. Now, customer service has decided to ignore my email altogether. It’s incredibly disappointing to have such experiences with a company of this size.

June 14, 2025
Unprompted review

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